Provident Bank

★★☆☆☆
  • 980 Amboy Ave

    Edison, NJ 08837

    Map & Directions
  • 732-225-0800

About Provident Bank

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Details
Hours
Mon-Wed 8am-5pm, Fri 8am-5pm, Thu 8am-6pm, Sat 12am-1pm

Finance

Finance
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This is the worst banking experience I have ever had. The online website is a joke and god forbid if you get locked out. Try paying for their credit card online! It is unbelievable how complicated they make it. We do monthly wire transfers and it has been 6 months and they still have not been able to automate it. Every time just empty promise. The staff is courteous, that's about the only thing they have.

1
★☆☆☆☆

This is the worst banking experience I have ever had. The online website is a joke and god forbid if you get locked out. Try paying for their credit card online! It is unbelievable how complicated they make it. We do monthly wire transfers and it has been 6 months and they still have not been able to automate it. Every time just empty promise. The staff is courteous, that's about the only thing they have.

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My cousin and I had separate checking accounts with this bank and I was managing / using both accounts since my cousin was in China and we maintain the same residence in NJ so I paid bills from my a his accounts.
The Provident froze our both accounts because they have incorrect information on my account and assumed that I was using my cousin??s account illegally without him knowing it which I was not. They canceled all our pending transactions including a money transfer to my father in Russia for his heart medications which endangered his life.
When I called them and talked to them in person first they told me to bring my ID (which I did 3 times) to confirm my identity. I also brought a copy of my cousin's passport. They took everything and did not release the accounts saying that till my cousin and I came to the local branch and brought our ID's the accounts would remain frozen.
They refused to call my cousin in China or accept his calls to discuss the situation and confirm his identity without any explanation.
In short it is a nightmare, we can??t use our accounts to buy food or pay our bills and mortgage, all our money is frozen.
The Bank Rep from Compliance Department (Mina) rudely told me ??I don??t care if you have no money to buy food and pay bills and I don??t want any calls from your cousin or him calling me. You both need to come over your local branch and bring your ID??s?
I explained to her that I had been at the local branch 3 times already and they have a copy of my DL and my cousin was not coming back to the US till after the New Years but I brought a copy of his US passport and the Bank has it on file. She would just keep saying the same thing ????I don??t care if you have no money and I don??t want any calls from your cousin or him calling me. You both need to come over your local branch and bring your ID??s?.
I filed complaints with State and Federal Authorities but in the meanwhile we are hanging there without our honestly earned money because the Bank without any proof consider us frauds

1
★☆☆☆☆

My cousin and I had separate checking accounts with this bank and I was managing / using both accounts since my cousin was in China and we maintain the same residence in NJ so I paid bills from my a his accounts.
The Provident froze our both accounts because they have incorrect information on my account and assumed that I was using my cousin??s account illegally without him knowing it which I was not. They canceled all our pending transactions including a money transfer to my father in Russia for his heart medications which endangered his life.
When I called them and talked to them in person first they told me to bring my ID (which I did 3 times) to confirm my identity. I also brought a copy of my cousin's passport. They took everything and did not release the accounts saying that till my cousin and I came to the local branch and brought our ID's the accounts would remain frozen.
They refused to call my cousin in China or accept his calls to discuss the situation and confirm his identity without any explanation.
In short it is a nightmare, we can??t use our accounts to buy food or pay our bills and mortgage, all our money is frozen.
The Bank Rep from Compliance Department (Mina) rudely told me ??I don??t care if you have no money to buy food and pay bills and I don??t want any calls from your cousin or him calling me. You both need to come over your local branch and bring your ID??s?
I explained to her that I had been at the local branch 3 times already and they have a copy of my DL and my cousin was not coming back to the US till after the New Years but I brought a copy of his US passport and the Bank has it on file. She would just keep saying the same thing ????I don??t care if you have no money and I don??t want any calls from your cousin or him calling me. You both need to come over your local branch and bring your ID??s?.
I filed complaints with State and Federal Authorities but in the meanwhile we are hanging there without our honestly earned money because the Bank without any proof consider us frauds

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It's a smaller bank so interest rates aren't like some of the other banks. They also don't give minors accounts for some reason. EIther way, service wasn't amazing but it wasn't bad either. Doesn't have some of the more convinient services like Commerce's late-closing hours but my experience here has still been good.

3
★★★☆☆

It's a smaller bank so interest rates aren't like some of the other banks. They also don't give minors accounts for some reason. EIther way, service wasn't amazing but it wasn't bad either. Doesn't have some of the more convinient services like Commerce's late-closing hours but my experience here has still been good.

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