Franklin Ford

★★★★☆
  • 175 E Central St

    Franklin, MA 02038

    Map & Directions
  • 508-520-3600

About Franklin Ford

Hours
Mon 7:30am-6pm, Wed 7:30am-6pm, Fri 7:30am-6pm, Tue 7:30am-8pm, Thu 7:30am-8pm, Sat 8am-4pm
3.5 2
Hi! Sign in to let us know how Franklin Ford was?
Write a Review
.

Buyer beware! Franklin ford may be a family business but it is not run like one. They institute high pressure sales tactics to close sales that are not in the customers favor. I went there recently to purchase a vehicle, and I felt

3
★★★★★

Buyer beware! Franklin ford may be a family business but it is not run like one. They institute high pressure sales tactics to close sales that are not in the customers favor. I went there recently to purchase a vehicle, and I felt

.

My experience with Franklin Ford has been one of the most disappointing experiences I've had in a long time. The sales staff is extremely rude and arrogant and I was made to feel like an interruption rather than a customer. I did end up buying a car from them but was once again left hanging when work promised was not done and I was told "we are not spending another dime on this car!". I should have known this was the wrong dealership for me when I knew more than the salesman about his inventory and cars. He lied to me about the pricing of the car (reduced significantly) and cars that I test drove were filled with food and drink trash from the Franklin Ford staff (this is not an exaggeration, there were about 3 meals worth of fast food trash in the back seat). After I purchased the car, the sales manager threw paperwork at me and left the room without even telling me he was done with me or giving me a simple thank you. I sat in the room for 10 minutes before someone else came in and told me we were done. Now how arrogant is that?
Steer clear of this dealership. I am surprised that in this kind of environment a business does not understand how to properly service their customers. I am extremely concerned about the possibility of having to deal with them again for warranty service.

0
★☆☆☆☆

My experience with Franklin Ford has been one of the most disappointing experiences I've had in a long time. The sales staff is extremely rude and arrogant and I was made to feel like an interruption rather than a customer. I did end up buying a car from them but was once again left hanging when work promised was not done and I was told "we are not spending another dime on this car!". I should have known this was the wrong dealership for me when I knew more than the salesman about his inventory and cars. He lied to me about the pricing of the car (reduced significantly) and cars that I test drove were filled with food and drink trash from the Franklin Ford staff (this is not an exaggeration, there were about 3 meals worth of fast food trash in the back seat). After I purchased the car, the sales manager threw paperwork at me and left the room without even telling me he was done with me or giving me a simple thank you. I sat in the room for 10 minutes before someone else came in and told me we were done. Now how arrogant is that?
Steer clear of this dealership. I am surprised that in this kind of environment a business does not understand how to properly service their customers. I am extremely concerned about the possibility of having to deal with them again for warranty service.

Pros: Decent Car and Truck Inventory

Cons: Arrogant and Rude Staff

 

Wait, you're the expert.

If you've been to or used Franklin Ford, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review