House of Brides

★☆☆☆☆
  • 5433 W 95th St

    Oak Lawn, IL 60453

    Map & Directions
  • 708-499-0600

About House of Brides

Categories
Details
Hours
Mon - Thu, noon - 9pm; Fri, 10am - 5pm; Sat, 10am - 5pm; Sun, noon - 5pm

Shopping

Shopping
More choices in Oak Lawn:
Resultset_next

Christina's Bridal

5200 S Archer Ave # 2 Chicago, IL

Resultset_next

David's Bridal

9536 S Western Ave Evergreen Park, IL

1.375 8
Hi! Sign in to let us know how House of Brides was?
Write a Review
.

HORRIBLE: Only 1 out of 5 bridesmaid dresses was correct. This store does not even deserve the attention you give looking at the sign while driving by, here is my story:

April 2011: I went to the HOB in Orland Park to be fitted (the bride placed the order at Oak Lawn). The lady who fitted me (middle age, dark hair, European accent) had to be repeatedly told to measure me correctly. She dug the tape measure into my abdomen and wanted to add 2" to the bust size so "I should go buy a nice bra from Victoria Secrets." I am already a 36 DD. I do not need extra padding. When I commented on digging the tape measure into my waist and told her I wanted to be able to sit at the wedding, she stated "you have all summer to work on it." I demanded she measure me as I was and she finally complied. It was insulting and extremely hurtful. She implied that there was something wrong with the way I looked. I wanted to cry. When I went to the check out area they showed me a picture of the maid of honor dress (which was NOT for me). I indicated several times that it was not the dress I was supposed to have and they stated the Oak Lawn knew which one to get for me because the bride was working with them to place the order. The told me that Oak Lawn would be contacting me to take a down payment by phone.

2 days later: The Oak Lawn store called and said that they did not measure me correctly and the size faxed over was not available by that designer. I also indicated several times NOT to order me the maid of honor dress. Then they asked for payment in full. I stated that according to Orland Park only a down payment was required and I did not want to pay for a dress in full until it was completed. But they charged my credit card the full payment. I was not mailed, e-mailed or faxed a receipt. I am requesting a receipt be faxed or e-mail asap.

October 7, 2011: The bride picked up the dresses (which arrived two weeks late) and sent out a text stating "they messed up the dresses!" 4 out of 5 dresses were incorrect. The order was supposed to be the following: 1 maid of honor dress brown with a red slit in the front, 4 bridesmaid dresses brown with the red slit in the back. Instead she received the following: 2 maid of honor dresses (1 for me and the other for another bridesmaid, not the actual maid of honor), 2 with the red slit in back and 1 that was completely brown, the red trim was missing!!!!!! How can you explain this? The bride and her mother picked up the dresses today and asked for at least free alterations for the HUGE MISTAKE that was made and they offered nothing. No alterations, no refunds, nothing. They left the bridal party high and dry? Would you want a wedding with three different bridesmaid dresses? And a maid of honor dress on two people, neither who are the maid of honor?

I am irate!!!! I was planning on wearing this dress to my hospital's gala on 10/22 and now I can't with the large red slit in the front and have to spend money to alter a dress that is wrong and purchase a new dress!

1
★☆☆☆☆

HORRIBLE: Only 1 out of 5 bridesmaid dresses was correct. This store does not even deserve the attention you give looking at the sign while driving by, here is my story:

April 2011: I went to the HOB in Orland Park to be fitted (the bride placed the order at Oak Lawn). The lady who fitted me (middle age, dark hair, European accent) had to be repeatedly told to measure me correctly. She dug the tape measure into my abdomen and wanted to add 2" to the bust size so "I should go buy a nice bra from Victoria Secrets." I am already a 36 DD. I do not need extra padding. When I commented on digging the tape measure into my waist and told her I wanted to be able to sit at the wedding, she stated "you have all summer to work on it." I demanded she measure me as I was and she finally complied. It was insulting and extremely hurtful. She implied that there was something wrong with the way I looked. I wanted to cry. When I went to the check out area they showed me a picture of the maid of honor dress (which was NOT for me). I indicated several times that it was not the dress I was supposed to have and they stated the Oak Lawn knew which one to get for me because the bride was working with them to place the order. The told me that Oak Lawn would be contacting me to take a down payment by phone.

2 days later: The Oak Lawn store called and said that they did not measure me correctly and the size faxed over was not available by that designer. I also indicated several times NOT to order me the maid of honor dress. Then they asked for payment in full. I stated that according to Orland Park only a down payment was required and I did not want to pay for a dress in full until it was completed. But they charged my credit card the full payment. I was not mailed, e-mailed or faxed a receipt. I am requesting a receipt be faxed or e-mail asap.

October 7, 2011: The bride picked up the dresses (which arrived two weeks late) and sent out a text stating "they messed up the dresses!" 4 out of 5 dresses were incorrect. The order was supposed to be the following: 1 maid of honor dress brown with a red slit in the front, 4 bridesmaid dresses brown with the red slit in the back. Instead she received the following: 2 maid of honor dresses (1 for me and the other for another bridesmaid, not the actual maid of honor), 2 with the red slit in back and 1 that was completely brown, the red trim was missing!!!!!! How can you explain this? The bride and her mother picked up the dresses today and asked for at least free alterations for the HUGE MISTAKE that was made and they offered nothing. No alterations, no refunds, nothing. They left the bridal party high and dry? Would you want a wedding with three different bridesmaid dresses? And a maid of honor dress on two people, neither who are the maid of honor?

I am irate!!!! I was planning on wearing this dress to my hospital's gala on 10/22 and now I can't with the large red slit in the front and have to spend money to alter a dress that is wrong and purchase a new dress!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

As far away as you can. Nothing there you can't order in any other bridal store. Why put yourself thru unspeakable pain and agony. No one will return your phone calls if you call to check on your order. No one will greet you if you walk in. No manager will take responsibility for any problems or answer any of your questions, but will refer you to a voice mail that no one ever picks up. Oh, I know why I went there...I saved a couple of bucks. In retrospect, no amount of money you think you might save is worth going to that store. Did I mention you should stay as far away as possible?

1
★☆☆☆☆

As far away as you can. Nothing there you can't order in any other bridal store. Why put yourself thru unspeakable pain and agony. No one will return your phone calls if you call to check on your order. No one will greet you if you walk in. No manager will take responsibility for any problems or answer any of your questions, but will refer you to a voice mail that no one ever picks up. Oh, I know why I went there...I saved a couple of bucks. In retrospect, no amount of money you think you might save is worth going to that store. Did I mention you should stay as far away as possible?

Was this review helpful to you?
Ratings_icons Ratings_icons

.

First: my consultant was wonderful, overworked, but wonderful!

They have nothing for anyone over size 10 (in normal clothes) especially if you have hips! I had recently lost weight and was anxious to try on dresses being my new size (12-14). I could not fit into any of their dresses! This was soooo demoralizing! I ended up in tears on a day that is to be sooo special for my mom and I. When I attempted to call corporate....i was yelled at on the phone.

What i don't understand is why they wouldn't have the dresses in a bigger size....you can always pin it down for those skinny girls. They are losing a lot of business because us "normal" size girls (average woman size is 12 now!) can't even picture ourselves in dress!

2
★★☆☆☆

First: my consultant was wonderful, overworked, but wonderful!

They have nothing for anyone over size 10 (in normal clothes) especially if you have hips! I had recently lost weight and was anxious to try on dresses being my new size (12-14). I could not fit into any of their dresses! This was soooo demoralizing! I ended up in tears on a day that is to be sooo special for my mom and I. When I attempted to call corporate....i was yelled at on the phone.

What i don't understand is why they wouldn't have the dresses in a bigger size....you can always pin it down for those skinny girls. They are losing a lot of business because us "normal" size girls (average woman size is 12 now!) can't even picture ourselves in dress!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I went to the new HOB in Orland Park because they were supposed to carry the bridesmaid line I wanted. I was interested in the AA separates line and thought this would be the perfect place to go. The sales girl was not even familar with it, although AA is one of their biggest designers. Me and my BM looked through the racks on our own and found the line. Only 4 of the tops (out of 32 offered) and NO BOTTOMS! How in the world can you try on a top to set without a bottom? The sales girl finally brought the fabric swatches and a catalog, but then walked away! My BM set herself up in the dressing room. We had to go search the sales women down because the corset style top was missing the laces! BTW, they did not have it! I was unsure about colors (two colors were sorta similar) and me and my BM searched the racks to find the colors with no help from sales woman. Upon leaving because we found no assistance, my mom had the AA catalog with the pictures of dresses and the sales girls came after us because we are not allowed to take it!
It was a big shocker to be treated so rudely because all my previous experience had been with another well known Bride retailer down the street and everything was top notch service! Including the 2 catalogs each me, my mom, and my 2 BM's were allowed to take with to show off pictures of dresses! Too bad they don't carry AA.

2
★★☆☆☆

I went to the new HOB in Orland Park because they were supposed to carry the bridesmaid line I wanted. I was interested in the AA separates line and thought this would be the perfect place to go. The sales girl was not even familar with it, although AA is one of their biggest designers. Me and my BM looked through the racks on our own and found the line. Only 4 of the tops (out of 32 offered) and NO BOTTOMS! How in the world can you try on a top to set without a bottom? The sales girl finally brought the fabric swatches and a catalog, but then walked away! My BM set herself up in the dressing room. We had to go search the sales women down because the corset style top was missing the laces! BTW, they did not have it! I was unsure about colors (two colors were sorta similar) and me and my BM searched the racks to find the colors with no help from sales woman. Upon leaving because we found no assistance, my mom had the AA catalog with the pictures of dresses and the sales girls came after us because we are not allowed to take it!
It was a big shocker to be treated so rudely because all my previous experience had been with another well known Bride retailer down the street and everything was top notch service! Including the 2 catalogs each me, my mom, and my 2 BM's were allowed to take with to show off pictures of dresses! Too bad they don't carry AA.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Oh my gosh!. How could a store last in business that long without even trying to understand the meaning of customer service. They actually yell at you and treat you horribly when you try to complain about anything instead of trying to understand or apologize or rectify a problem. The gowns come in six week late; they put you in a fitting room and forget about you; they don't say hello when you walk in or thank you when you leave. To top it all, the manager is so condescending and ignorant in that store that you just want to pick up your gown and get out of there. No matter what. I honestly had a panic attack every time I walked into that store.

1
★☆☆☆☆

Oh my gosh!. How could a store last in business that long without even trying to understand the meaning of customer service. They actually yell at you and treat you horribly when you try to complain about anything instead of trying to understand or apologize or rectify a problem. The gowns come in six week late; they put you in a fitting room and forget about you; they don't say hello when you walk in or thank you when you leave. To top it all, the manager is so condescending and ignorant in that store that you just want to pick up your gown and get out of there. No matter what. I honestly had a panic attack every time I walked into that store.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This store has the worst service. I am planning a wedding from out of state and made the mistake of choosing HOB Oak Lawn for my bridesmaids dresses. The service was awful and the salesperson was extremely rude to my bridal party. The store makes you pay for your dresses upfront, prior to your order even arriving. They don't give a good sense of timing for when your order arrives and if you call to ask a question, it's quite possible you will be hung up on. So, my advice... shop elsewhere.

1
★☆☆☆☆

This store has the worst service. I am planning a wedding from out of state and made the mistake of choosing HOB Oak Lawn for my bridesmaids dresses. The service was awful and the salesperson was extremely rude to my bridal party. The store makes you pay for your dresses upfront, prior to your order even arriving. They don't give a good sense of timing for when your order arrives and if you call to ask a question, it's quite possible you will be hung up on. So, my advice... shop elsewhere.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The dresses are not that high of quality and the prices are WAY overpriced - twice to 3 times as much as David's. I was not offered any type of discount until I asked, then I was told they had to speak to the manager first. This was about 7 years ago, so maybe they have changed, but I doubt it. Also, I was not able to go and look at dresses, I had to tell them what I liked and they went into the back room and brought out styles that THEY thought I would like. Very inconvenient and just a dumb concept of selling.

2
★★☆☆☆

The dresses are not that high of quality and the prices are WAY overpriced - twice to 3 times as much as David's. I was not offered any type of discount until I asked, then I was told they had to speak to the manager first. This was about 7 years ago, so maybe they have changed, but I doubt it. Also, I was not able to go and look at dresses, I had to tell them what I liked and they went into the back room and brought out styles that THEY thought I would like. Very inconvenient and just a dumb concept of selling.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have heard the most horrible stories about this shop and my experience was not any better. Horrible service, not a lot of selection, and high prices. They have a sign posted that "Will call police for unruly customers". Yikes!

1
★☆☆☆☆

I have heard the most horrible stories about this shop and my experience was not any better. Horrible service, not a lot of selection, and high prices. They have a sign posted that "Will call police for unruly customers". Yikes!

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used House of Brides, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review