Mounds Mall

Visited the theater with my family and did encounter a situation that I thought would be a helpful suggestion to help other patrons avoid the same situation. The lady manager didn't really care about what we had to request she would rather raise her voice and embarrass us because she was "too busy" to address our questions or thoughts. You know it is ALL about the employee and NOT the customer, or is it the other way around? She would rather we leave than to say to us" I will check into your concern and thank you for your suggestion." I hope this helped her to feel important and reassurred we did not enjoy HER movie theather. She can keep the theater we will never be back, Muncie is just as close for us to visit. We would also spend money in other stores located within the mall every time we visited the theater. I guess the mall has enough money and doesn't need ours anymore. Thanks for the disappointment! In the 25 years of customer service in which I have worked I would have been fired if I would have treated a customer as rudely as I was treated tonight.

This theater was clean when I went, and the seats were comfortable. Of course, you have your typical movie-theater problems like screaming unattended kids whose parents use the theater as a babysitter while they go to the bar. And you'll always have your cell phone user, your tall guy who sits in front of you, the candy wrapper wrinkler, and the loud popcorn muncher. I guess the best way to improve this theater would be to have ushers in the theater at all times who can escort naughty patrons back out.