Moretti Bakery

★★★★☆

About Moretti Bakery

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Food

Food
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3.5 4
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Great place. The bread has it all--crust and flavor--and the cakes and pastries are delicious. The Italian cheese cake and the grain pie are specialties, I think. They are amongst the best I've ever had, and I lived in Italy for a year. Signora Moretti, the proprietor, was born and raised in Italy and is the key to the bakery's authentic goods. It's also a very friendly neighborhood place.

5
★★★★★

Great place. The bread has it all--crust and flavor--and the cakes and pastries are delicious. The Italian cheese cake and the grain pie are specialties, I think. They are amongst the best I've ever had, and I lived in Italy for a year. Signora Moretti, the proprietor, was born and raised in Italy and is the key to the bakery's authentic goods. It's also a very friendly neighborhood place.

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I ordered a special cake for the gathering after my mother's funeral. In the order I wanted whipped cream and that I wanted the cake delivered at 2:30 PM. The cake cost $75.00 and Moretti's knew why the cake was ordered (for my mother).

By 2:30 the cake had not arrived. I called the bakery and indicated that they were late in delivering the cake - people were already leaving to go home by 2ish. The cake arrived at 3 - and by that time half of the guests left. Aside from being late - the cake was not what I ordered. It was butter cream - and not whipped cream. The cake was not tastly at all.

The next day I returned half of the cake and said the my order was not what I specified. To be fair (because the cake was half eaten) I suggested that 1/2 the cost of the cake - $35.00 be refunded. All I received was a hostile welcome from the owner - and she insisted that the order was "either butter cream or whipped cream"
She offered to give me back $10.00 - (she was still being hostile and acted insulted that I was not happy with her product).

I told her to keep her cake and her $10.00 - and that she just lost a regular customer.

This was one of the worst customer service experiences I ever went through - especially through my difficult time having just buried my mother the day before.

1
★☆☆☆☆

I ordered a special cake for the gathering after my mother's funeral. In the order I wanted whipped cream and that I wanted the cake delivered at 2:30 PM. The cake cost $75.00 and Moretti's knew why the cake was ordered (for my mother).

By 2:30 the cake had not arrived. I called the bakery and indicated that they were late in delivering the cake - people were already leaving to go home by 2ish. The cake arrived at 3 - and by that time half of the guests left. Aside from being late - the cake was not what I ordered. It was butter cream - and not whipped cream. The cake was not tastly at all.

The next day I returned half of the cake and said the my order was not what I specified. To be fair (because the cake was half eaten) I suggested that 1/2 the cost of the cake - $35.00 be refunded. All I received was a hostile welcome from the owner - and she insisted that the order was "either butter cream or whipped cream"
She offered to give me back $10.00 - (she was still being hostile and acted insulted that I was not happy with her product).

I told her to keep her cake and her $10.00 - and that she just lost a regular customer.

This was one of the worst customer service experiences I ever went through - especially through my difficult time having just buried my mother the day before.

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This is a very cozy bakery located right on Forest Avenue in West Brighton. They carry a wide assortment of Bakery Goods, Muffins, Bread, Cookies, Cakes. The service Is delightful, prices great. The food is Delicious. Very friendly.

5
★★★★★

This is a very cozy bakery located right on Forest Avenue in West Brighton. They carry a wide assortment of Bakery Goods, Muffins, Bread, Cookies, Cakes. The service Is delightful, prices great. The food is Delicious. Very friendly.

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Only been here once with my niece while we were out walking. She noticed the cakes and suggested we purchase a bunch for my mom who gave it rave reviews. Unfortunately I am not made of money so I never went back to purchase more. Looks very nice inside. Maybe I will be back soon.

3
★★★☆☆

Only been here once with my niece while we were out walking. She noticed the cakes and suggested we purchase a bunch for my mom who gave it rave reviews. Unfortunately I am not made of money so I never went back to purchase more. Looks very nice inside. Maybe I will be back soon.

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