Stuart's Audio Video

★★★★☆
  • 544 N Ave E

    Westfield, NJ 07090

    Map & Directions
  • 908-232-1263

About Stuart's Audio Video

Details
Hours
Mon-Fri 10am-6pm, Sat 10am-5pm
4.1111 9
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Stuart and his team get customer service *and* they really know audio. When Stuart and I first began speaking about my interest in adding a turntable to my system, he graciously offered to come to my home to see my current system and to

3
★★★★★

Stuart and his team get customer service *and* they really know audio. When Stuart and I first began speaking about my interest in adding a turntable to my system, he graciously offered to come to my home to see my current system and to

.

I've used Stuarts Audio several times. The end results are nothing short of spectacular and I highly recommend them. I used them for indoor and outdoor speakers as well as full stereo/receiver/tv installation. The installations were

3
★★★★★

I've used Stuarts Audio several times. The end results are nothing short of spectacular and I highly recommend them. I used them for indoor and outdoor speakers as well as full stereo/receiver/tv installation. The installations were

.

Dear Stu,\r
\r
I just want to thank you for a wonderful experince I had working with you and your team. I am extrememly happy that I followed your recommendations. Even though I had many questions your recommendation were absolutely

3
★★★★★

Dear Stu,\r
\r
I just want to thank you for a wonderful experince I had working with you and your team. I am extrememly happy that I followed your recommendations. Even though I had many questions your recommendation were absolutely

.

After a mixed up Ebay Deal . Stuart said they had another similar Item and well after dealing with them i felt compelled to write a review. Phone conversations all handled very professionally and all emails promptly answered. I wish i

3
★★★★★

After a mixed up Ebay Deal . Stuart said they had another similar Item and well after dealing with them i felt compelled to write a review. Phone conversations all handled very professionally and all emails promptly answered. I wish i

.

I am a musician and audio engineer. Without going into details, they understood the subleties of the differences in sound of the various audio equipment they have to the point that I was able to make the proper choice for myself weighing audio quality, audio characteristics and cost.

I was in there the other day looking for a high end HD TV. We compared the equipment I have to the specs of the TVs and what my viewing requiements are. Based on their recommendation, I can save a grand on the TV by integrating it into my stereo (from them). Very helpful.

2
★★★★☆

I am a musician and audio engineer. Without going into details, they understood the subleties of the differences in sound of the various audio equipment they have to the point that I was able to make the proper choice for myself weighing audio quality, audio characteristics and cost.

I was in there the other day looking for a high end HD TV. We compared the equipment I have to the specs of the TVs and what my viewing requiements are. Based on their recommendation, I can save a grand on the TV by integrating it into my stereo (from them). Very helpful.

Pros: Understand subtleties of audio and video tastes

Cons: Expensive, if that's an issue

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I had a difficult time buying stuff at Stuarts. When I went to the store, they convinced to buy the more expensive equipment. Later, in phone conversations arranging for a time for them to come over, they convinced me to buy little ??extras? that I discovered were not needed.

The guys were fine when they came over to set things up, until they noticed the time and said that they had to run. So they very quickly finished up, not doing everything and left me with a small mess. But they also left without telling me how to turn on everything. Phone calls were not returned quickly, or even helpfully. They obviously had no intention of coming back over. In fact, I was told that unless I bought something else, they would not come back. I read the instruction books and with a friend set everything up and took the extras (wiring, battery backup) out.

My friends who went to Best Buy and other local stores had a better and easier time, spent less money, and have stuff at least as good as mine.

0
★☆☆☆☆

I had a difficult time buying stuff at Stuarts. When I went to the store, they convinced to buy the more expensive equipment. Later, in phone conversations arranging for a time for them to come over, they convinced me to buy little ??extras? that I discovered were not needed.

The guys were fine when they came over to set things up, until they noticed the time and said that they had to run. So they very quickly finished up, not doing everything and left me with a small mess. But they also left without telling me how to turn on everything. Phone calls were not returned quickly, or even helpfully. They obviously had no intention of coming back over. In fact, I was told that unless I bought something else, they would not come back. I read the instruction books and with a friend set everything up and took the extras (wiring, battery backup) out.

My friends who went to Best Buy and other local stores had a better and easier time, spent less money, and have stuff at least as good as mine.

Pros: Nice store! I really liked it.

Cons: Expensive and no followup

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We didn't go to the showroom, someone came to us. Made a number of recommendations, including suggestions on ways to cut costs by keeping some components we had. Installations guys were on time, neat, polite and did a great job. Timing wasn't an issue with us but everything was ready when promised and installed as described. All in all, we had a great experience and would recommend them wholeheartedly.

2
★★★★★

We didn't go to the showroom, someone came to us. Made a number of recommendations, including suggestions on ways to cut costs by keeping some components we had. Installations guys were on time, neat, polite and did a great job. Timing wasn't an issue with us but everything was ready when promised and installed as described. All in all, we had a great experience and would recommend them wholeheartedly.

Pros: Installation was great, staff polite, credit cards welcome, even with large invoice

Cons: So far, haven't found one.

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Be afraid, be very afraid.
I bought several pieces of equipment from Stuarts. When they didn?t work they wouldn?t send someone out to fix it. Eventually, they wanted to charge me, a lot, to fix what they first installed badly and got mad at me when their stuff just didn?t work. They refused to give me my money back for useless accessories. For example, they insisted, when I bought expensive equipment, that I use items like ?power surge protectors? which they sold me. Later, I read the instructions which said ? under no conditions use power surge protectors.? In the end the only solution offered was to trade in (not return) everything I bought and buy new stuff from them at high prices. They were rude and insulting. I went elsewhere and boy am I happy I did.

0
★☆☆☆☆

Be afraid, be very afraid.
I bought several pieces of equipment from Stuarts. When they didn?t work they wouldn?t send someone out to fix it. Eventually, they wanted to charge me, a lot, to fix what they first installed badly and got mad at me when their stuff just didn?t work. They refused to give me my money back for useless accessories. For example, they insisted, when I bought expensive equipment, that I use items like ?power surge protectors? which they sold me. Later, I read the instructions which said ? under no conditions use power surge protectors.? In the end the only solution offered was to trade in (not return) everything I bought and buy new stuff from them at high prices. They were rude and insulting. I went elsewhere and boy am I happy I did.

Cons: Rude, pushy and frankly after the sale impossible to get service.

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Pushy sales techniques along with an arrogant attitude makes me regret using Stuarts Audio. A friend recommended this place to me and I was in a bind to find someone local that could be on call to come over and do the necessary work when the contractor needed them to be there. Stuarts promised to coordinate with my contractor to get this done - IT WAS NOT DONE. I had to coordinate. Stuarts was late to order my equipment so the overall project took an extra 6 weeks. They installed a broken receiver (it was replaced). The TV they "strenously" recommended was the most expensive one they had in that size and yet my MUCH cheaper version in another room has a MUCH better picture. The installation guys are VERY nice and do a very good job. Sales guys are pushy and rude and in the end will crush you price-wise. Just please do your research on equipment and know that you can get the same quality equipment for much cheaper in a timely fashion somewhere else.

1
★★☆☆☆

Pushy sales techniques along with an arrogant attitude makes me regret using Stuarts Audio. A friend recommended this place to me and I was in a bind to find someone local that could be on call to come over and do the necessary work when the contractor needed them to be there. Stuarts promised to coordinate with my contractor to get this done - IT WAS NOT DONE. I had to coordinate. Stuarts was late to order my equipment so the overall project took an extra 6 weeks. They installed a broken receiver (it was replaced). The TV they "strenously" recommended was the most expensive one they had in that size and yet my MUCH cheaper version in another room has a MUCH better picture. The installation guys are VERY nice and do a very good job. Sales guys are pushy and rude and in the end will crush you price-wise. Just please do your research on equipment and know that you can get the same quality equipment for much cheaper in a timely fashion somewhere else.

Pros: Installation guys do a very good and thorough job

Cons: Sales force, price, and timeline (they will take at least twice as long as they say)

 

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