Diplomat Banquet Ctr

★★☆☆☆
  • 1 Diplomat Way

    Rochester, NY 14606

    Map & Directions
  • 585-647-1566

Personal Services

Personal Services
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I really regret using the Diplomat for my wedding reception. There were so many things that went wrong on the day of the wedding. First, my husband was told that if he arrived at 8am to set up the room, everything would be ready for him. The woman who was supposed to be there at 7am did not show up until 8:20am. When my husband got into the building, our room was completely dirty. There was garbage everywhere and the room was not ready to be set up. My husband did not leave until 9:45 and he was late to our own wedding.
When we arrived to the reception after the ceremony, we found that our cake toppers were not on top of the cake. The Diplomat lost our cake toppers and could not find them. Our officiant had to leave the reception to purchase additional cake toppers.
The waiters and waitresses were extremely nice but the management was extremely rude about the situation.
After we cut the cake, they served the top portion of our cake to our guests when it was supposed to be used for our 1 year anniversary.
Although the Diplomat covered the majority of the wedding cake in saran wrap, they did not cover the groom's cake at all. When my husband and I returned from our honeymoon, we came home to an inedible groom's cake that cost us $60.

After we spoke with the owner, he said he would reimburse us for the number of people who did not attend the reception. There were 19 people who did not attend. They only reimbursed us for 12.5 people. When I called the owner to discuss it, he did not want to hear what I had to say. He told me that I should be lucky to receive what I did.
The owner told my father-in-law that he would have the women who were very rude to us write an apology letter to us.
Along with the check they sent us, there was a letter that stated that the Diplomat was not responsible for anything that happened and everything that happened was ??out of anyone??s control.?
When I spoke to the owner, I asked him when we should be receiving the apology letters and he asked me, ??What apology letter?? The letter we sent you was an apology letter. I told him that it was the furthest thing from an apology letter as the company was defending itself in the letter. He said no additional apology letters would be written.
My intention in writing this review is to warn any and every bride to think twice about using the Diplomat as a vendor as they ruined our wedding day.

1
★☆☆☆☆

I really regret using the Diplomat for my wedding reception. There were so many things that went wrong on the day of the wedding. First, my husband was told that if he arrived at 8am to set up the room, everything would be ready for him. The woman who was supposed to be there at 7am did not show up until 8:20am. When my husband got into the building, our room was completely dirty. There was garbage everywhere and the room was not ready to be set up. My husband did not leave until 9:45 and he was late to our own wedding.
When we arrived to the reception after the ceremony, we found that our cake toppers were not on top of the cake. The Diplomat lost our cake toppers and could not find them. Our officiant had to leave the reception to purchase additional cake toppers.
The waiters and waitresses were extremely nice but the management was extremely rude about the situation.
After we cut the cake, they served the top portion of our cake to our guests when it was supposed to be used for our 1 year anniversary.
Although the Diplomat covered the majority of the wedding cake in saran wrap, they did not cover the groom's cake at all. When my husband and I returned from our honeymoon, we came home to an inedible groom's cake that cost us $60.

After we spoke with the owner, he said he would reimburse us for the number of people who did not attend the reception. There were 19 people who did not attend. They only reimbursed us for 12.5 people. When I called the owner to discuss it, he did not want to hear what I had to say. He told me that I should be lucky to receive what I did.
The owner told my father-in-law that he would have the women who were very rude to us write an apology letter to us.
Along with the check they sent us, there was a letter that stated that the Diplomat was not responsible for anything that happened and everything that happened was ??out of anyone??s control.?
When I spoke to the owner, I asked him when we should be receiving the apology letters and he asked me, ??What apology letter?? The letter we sent you was an apology letter. I told him that it was the furthest thing from an apology letter as the company was defending itself in the letter. He said no additional apology letters would be written.
My intention in writing this review is to warn any and every bride to think twice about using the Diplomat as a vendor as they ruined our wedding day.

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1 out of 1 people found this review helpful.

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I attended a shower not too long ago, and I wasn't impressed at all. The decor is VERY dated, and the quality of the food was less than desired. It felt cold and uninviting as well.

2
★★☆☆☆

I attended a shower not too long ago, and I wasn't impressed at all. The decor is VERY dated, and the quality of the food was less than desired. It felt cold and uninviting as well.

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2 out of 2 people found this review helpful.

 

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