Bank Of America

★☆☆☆☆
  • 2820 Brambleton Ave SW

    Roanoke, VA 24015

    Map & Directions
  • 540-772-7290

Finance

Finance
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The customer service is absolutely atrocious at this location. There is never more than one person working. I waited an hour in the lobby before CALLING customer service and closing the account in 10 minutes. While I was there 3 other people came in and waited 20-30mins and then left as well!!! I dont know what was more infuriating, waiting an hour for no help at all or listening to the idiotic manager chit chatting for an hour with the person ahead of me without even noticing there were 4 people waiting on them. GET YOUR JOB DONE!!!!! If 0 stars was an option this branch would get it.

0
★☆☆☆☆

The customer service is absolutely atrocious at this location. There is never more than one person working. I waited an hour in the lobby before CALLING customer service and closing the account in 10 minutes. While I was there 3 other people came in and waited 20-30mins and then left as well!!! I dont know what was more infuriating, waiting an hour for no help at all or listening to the idiotic manager chit chatting for an hour with the person ahead of me without even noticing there were 4 people waiting on them. GET YOUR JOB DONE!!!!! If 0 stars was an option this branch would get it.

 

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