Metro Chrysler Jeep Dodge

★☆☆☆☆
  • 1667 Hartford Ave

    Johnston, RI 02919

    Map & Directions
  • 401-334-6001

About Metro Chrysler Jeep Dodge

Hours
Sun 11:30am-5pm, Mon-Fri 8:30am-8pm, Sat 8:30am-6pm
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Run away fast.... Contacted dealer by phone to ask the price of a newly listed used vehicle. I was told the price and made an appointment to see the vehicle later that same day. I went and drove the vehicle. There weren't too many of these locally. I was pretty sure I wanted the vehicle. Not much "selling" was even needed. I explained to the salesperson, Dave Duarte, that I had already called and was told the price. He said he would double check anyway. Of course, the $16,999 I was told on the phone was a mistake. The actual price was $19,999. (Mind you, the $16,999 was right in line with other like vehicles online.) He showed me a KBB printout to justify why the $17 was clearly a mistake and the vehicle's true cost was $19k. I was told that I had to give my credit card or a check in order to make an offer. I asked why and Dave said it's just to show good faith. I gave him my credit card, offered $11,000 + my trade. The back and forth ensued. I continued to dig my heels in. I may just have well been silent. This guy just didn't listen. At the end of the day, and I mean 4 hours later, I paid $300 over what I wanted. Okay. So here comes the paperwork showing additional fees, etc. I said absolutely not. I said not $1 over the $11,300. I wrote "NO" on all the additional fees and signed the Agreement. He assured me not to worry. My signature was clearly on the paperwork at the $11,300 + taxes. It was late Friday afternoon. I had to go back Monday to finish the finance / registration paperwork. After worrying all weekend about this transaction, because now I feel like I'm dealing with snakes, my worries were confirmed. There was an additional $200 that was completely unavoidable. The sales manager, Ryan, said there was nothing he could do. We just wouldn't have a deal if I didn't pay. Of course, he says this after my traded car is long gone off to the auction. When I reminded Ryan that the lied about the price of my car, 1st he said the $16,999 assumed a $2,000 trade, then he said "those are 3rd party web-sites". Obviously, nothing is their responsibility. This vehicle that I purchased, is still on cargurus.com and autotrader.com for $17k !! Plus, absolutely no mention of any assumed $2,000 when they gave me the price over the phone, nor was there any mention of this "logical" explanation when I was told the $17k was a mistake and the actual price was $19k. Finally, I was informed that if I used my own financier, they would not handle the registration process. I received a rate of 1.9% from AAA and when I told them I would use AAA, they asked "well, is AAA going to register the car for you?" They are unprofessional and they are DISHONEST. Don't be fooled that this dealer is a big and professional organization. They are simply the stereotypical, plaid jacket used car salesman scammers wrapped in a big shiny building. Do yourself a favor, go to Tasca. They will find whatever vehicle you need and never a worry about being taken advantage of.

1
★☆☆☆☆

Run away fast.... Contacted dealer by phone to ask the price of a newly listed used vehicle. I was told the price and made an appointment to see the vehicle later that same day. I went and drove the vehicle. There weren't too many of these locally. I was pretty sure I wanted the vehicle. Not much "selling" was even needed. I explained to the salesperson, Dave Duarte, that I had already called and was told the price. He said he would double check anyway. Of course, the $16,999 I was told on the phone was a mistake. The actual price was $19,999. (Mind you, the $16,999 was right in line with other like vehicles online.) He showed me a KBB printout to justify why the $17 was clearly a mistake and the vehicle's true cost was $19k. I was told that I had to give my credit card or a check in order to make an offer. I asked why and Dave said it's just to show good faith. I gave him my credit card, offered $11,000 + my trade. The back and forth ensued. I continued to dig my heels in. I may just have well been silent. This guy just didn't listen. At the end of the day, and I mean 4 hours later, I paid $300 over what I wanted. Okay. So here comes the paperwork showing additional fees, etc. I said absolutely not. I said not $1 over the $11,300. I wrote "NO" on all the additional fees and signed the Agreement. He assured me not to worry. My signature was clearly on the paperwork at the $11,300 + taxes. It was late Friday afternoon. I had to go back Monday to finish the finance / registration paperwork. After worrying all weekend about this transaction, because now I feel like I'm dealing with snakes, my worries were confirmed. There was an additional $200 that was completely unavoidable. The sales manager, Ryan, said there was nothing he could do. We just wouldn't have a deal if I didn't pay. Of course, he says this after my traded car is long gone off to the auction. When I reminded Ryan that the lied about the price of my car, 1st he said the $16,999 assumed a $2,000 trade, then he said "those are 3rd party web-sites". Obviously, nothing is their responsibility. This vehicle that I purchased, is still on cargurus.com and autotrader.com for $17k !! Plus, absolutely no mention of any assumed $2,000 when they gave me the price over the phone, nor was there any mention of this "logical" explanation when I was told the $17k was a mistake and the actual price was $19k. Finally, I was informed that if I used my own financier, they would not handle the registration process. I received a rate of 1.9% from AAA and when I told them I would use AAA, they asked "well, is AAA going to register the car for you?" They are unprofessional and they are DISHONEST. Don't be fooled that this dealer is a big and professional organization. They are simply the stereotypical, plaid jacket used car salesman scammers wrapped in a big shiny building. Do yourself a favor, go to Tasca. They will find whatever vehicle you need and never a worry about being taken advantage of.

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