Renaissance Grounds Llc

★☆☆☆☆
  • 24297 Gum Springs Rd

    Sterling, VA 20166

    Map & Directions
  • 703-996-1300

About Renaissance Grounds Llc

Categories
  • Landscapers

Home & Garden

Home & Garden
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We chose to keep Renaissance when we purchased a home from the prior residents. The contracted prices were high, but we anticipated a high level of service to correspond to the rates. The Company failed to deliver on weeding and feeding (were were charged alot for both) and then they missed leaf collections that we paid for in October and November. After threatening them several times, they finally sent a crew which completed part of the job in early December, promised to return, then never did. I still have piles of leaves for collection in late December. I found that there is no customer service at this company. When dates were missed or service was delayed, they never called. I am cancelling my contract as soon as the leaves are collected. Renaissance's web site has been down for months and it seems like the parent company, US Services, has several service related companies (pools, etc). I hope my experience is the exception to the rule, but if they treat all customers like they treated me, they will be out of business. I would ask for recent references and do a drive by of a lawn they service before retaining this company. You might also want to check into their financial viability.

1
★☆☆☆☆

We chose to keep Renaissance when we purchased a home from the prior residents. The contracted prices were high, but we anticipated a high level of service to correspond to the rates. The Company failed to deliver on weeding and feeding (were were charged alot for both) and then they missed leaf collections that we paid for in October and November. After threatening them several times, they finally sent a crew which completed part of the job in early December, promised to return, then never did. I still have piles of leaves for collection in late December. I found that there is no customer service at this company. When dates were missed or service was delayed, they never called. I am cancelling my contract as soon as the leaves are collected. Renaissance's web site has been down for months and it seems like the parent company, US Services, has several service related companies (pools, etc). I hope my experience is the exception to the rule, but if they treat all customers like they treated me, they will be out of business. I would ask for recent references and do a drive by of a lawn they service before retaining this company. You might also want to check into their financial viability.

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