More Than Stoves

★★★★☆
  • 520 Hartford Tpke Ste V

    Vernon Rockville, CT 06066

    Map & Directions
  • 860-870-8827

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My experience is very much the same - I purchased and had installed a pellet stove from More Than Stoves about three years ago. Replaced two igniters and now, with the current New Engalnd power outage, had a problem with the high temp cut

3
★★★★★

My experience is very much the same - I purchased and had installed a pellet stove from More Than Stoves about three years ago. Replaced two igniters and now, with the current New Engalnd power outage, had a problem with the high temp cut

.

I used to hire these folks to clean my two stoves for the past two years and a few years back they even installed a chimney flue ... actually to my satisfaction. Last week I tried to call them at both their phone numbers and via the web

3
★★★★★

I used to hire these folks to clean my two stoves for the past two years and a few years back they even installed a chimney flue ... actually to my satisfaction. Last week I tried to call them at both their phone numbers and via the web

.

We purchased a pellet stove from this company 4 years ago. I have complained every season that I smell smoke when the stove is in use. Of course when they do come they fire up the stove and say, well, its always smells like smoke during the first fireup. HELLO I can leave on for days and I still smell smoke, especially upstairs. Last year I purchased 3 CO detectors in panic. I contacted the manufacturer of the stove and they said I should definitely not be smelling smoke, to check the connections. More than Stoves comes back out again and tells me that the chimney pipes and cap were not installed properly and that he has never seen such a thing. He (in front of me) calls the owner and he says "don't tell her that" I could hear him say that and even the tech had told me that after as well. He did what the owner told him to do, caulk all around the cap and hopefully this will resolve the issue. NOT. I turned the stove on for the first time this season earlier in the week and I still smell smoke.

I am at a loss. With the rebates being offered, I am wondering if now would be a good time to replace even though there is technically nothing wrong with the stove itself. DEFINITELY NOT FROM MORE THAN STOVES!

0
★☆☆☆☆

We purchased a pellet stove from this company 4 years ago. I have complained every season that I smell smoke when the stove is in use. Of course when they do come they fire up the stove and say, well, its always smells like smoke during the first fireup. HELLO I can leave on for days and I still smell smoke, especially upstairs. Last year I purchased 3 CO detectors in panic. I contacted the manufacturer of the stove and they said I should definitely not be smelling smoke, to check the connections. More than Stoves comes back out again and tells me that the chimney pipes and cap were not installed properly and that he has never seen such a thing. He (in front of me) calls the owner and he says "don't tell her that" I could hear him say that and even the tech had told me that after as well. He did what the owner told him to do, caulk all around the cap and hopefully this will resolve the issue. NOT. I turned the stove on for the first time this season earlier in the week and I still smell smoke.

I am at a loss. With the rebates being offered, I am wondering if now would be a good time to replace even though there is technically nothing wrong with the stove itself. DEFINITELY NOT FROM MORE THAN STOVES!

Pros: none

Cons: lies

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