Suburban Propane

★★☆☆☆
Our Business Is Customer Satisfaction
  • 76 Railroad Ave

    Albany, NY 12205-5902

    Map & Directions
  • 518-650-1553

2.0 4
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I inherited Suburban after Agway went. Do not get involved with this company if you aren't already. Customer service is flawed- they rarely get it right and just blame "the other girl". They keep "topping off" my two tanks- thereby keeping me in debt to the tune of $300. each time they visit. I use propane only to heat. I had a service tech out recently, he charged $250 for a half hour of work (to his credit he DID draw it out by fiddling with things to extend it to 40 minutes) left the rug near the heater filthy, did not wipe his feet when he entered my home. They had their delivery guy come to my door to collect $20. once! I know you think I am fibbing- that I must have owed more...but please know, it is the truth! Their prices for the product and surcharges are Not COMPETITIVE. Just avoid this company.

1
★☆☆☆☆

I inherited Suburban after Agway went. Do not get involved with this company if you aren't already. Customer service is flawed- they rarely get it right and just blame "the other girl". They keep "topping off" my two tanks- thereby keeping me in debt to the tune of $300. each time they visit. I use propane only to heat. I had a service tech out recently, he charged $250 for a half hour of work (to his credit he DID draw it out by fiddling with things to extend it to 40 minutes) left the rug near the heater filthy, did not wipe his feet when he entered my home. They had their delivery guy come to my door to collect $20. once! I know you think I am fibbing- that I must have owed more...but please know, it is the truth! Their prices for the product and surcharges are Not COMPETITIVE. Just avoid this company.

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Absolutely HORRIBLE! Try ending service with them... been waiting 2 months for tank removal... Once they have your business the price and fees go up and up and then they hold you hostage by not removing the tanks... BEWARE!!! Do not do business with them

1
★☆☆☆☆

Absolutely HORRIBLE! Try ending service with them... been waiting 2 months for tank removal... Once they have your business the price and fees go up and up and then they hold you hostage by not removing the tanks... BEWARE!!! Do not do business with them

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I would never recommend Suburban Propane. I am currently waiting for them to take their tanks away. They were charging me $3.81 per gallon; I now pay $2.09 with 10 cents per gallon rebate for prompt payment. Four other local providers all charge very similar low prices. What on earth can justify such a discrepancy? I use substantial amounts so it cannot be low usage. I know others who pay even MORE to them. They also will bilk me a substantial fee for taking their tanks away and "restocking" the propane. In addition, they have highhandedly decided to charge a yearly "rent" on their tanks. Who ever heard of such a thing when you have made a contract that precluded it. Some people I know complained of this, and they offered to "negotiate". What sort of way is this to run a business? They have, on one occasion, allowed the propane to run out necessitating an emergency call. A letter of complaint was never acknowledged or answered. They are a huge company operating from New Jersey which acts as if there is no competition and can do what it wants. Well as far as my account goes, they CANNOT; I have finished with them.

1
★☆☆☆☆

I would never recommend Suburban Propane. I am currently waiting for them to take their tanks away. They were charging me $3.81 per gallon; I now pay $2.09 with 10 cents per gallon rebate for prompt payment. Four other local providers all charge very similar low prices. What on earth can justify such a discrepancy? I use substantial amounts so it cannot be low usage. I know others who pay even MORE to them. They also will bilk me a substantial fee for taking their tanks away and "restocking" the propane. In addition, they have highhandedly decided to charge a yearly "rent" on their tanks. Who ever heard of such a thing when you have made a contract that precluded it. Some people I know complained of this, and they offered to "negotiate". What sort of way is this to run a business? They have, on one occasion, allowed the propane to run out necessitating an emergency call. A letter of complaint was never acknowledged or answered. They are a huge company operating from New Jersey which acts as if there is no competition and can do what it wants. Well as far as my account goes, they CANNOT; I have finished with them.

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Friendly service, comparable pricing, prompt delivery when promised. They have a pre-buy plan for proane that can save you lots of money and will also service your furnace, boiler, etc. Good bunch of folks who do a great job.

5
★★★★★

Friendly service, comparable pricing, prompt delivery when promised. They have a pre-buy plan for proane that can save you lots of money and will also service your furnace, boiler, etc. Good bunch of folks who do a great job.

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Message from Suburban Propane

Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 41 states.. Residential and Commercial Propane Delivery,Tank Installation,Fuel Oil Delivery,HVAC Service,Service Plans.

Propane For My Home:
Reliable Fuel Delivery
24/7/365 Live Customer Service
Automatic Delivery
Budget Payment Plan
Online Access
Flexible Payment Options
Propane For Your Home
Bury Your Tank
Propane For Recreation
Propane and the Environment
Refer a Friend - Earn Free Fuel!

Propane For My Business:
Commercial Installation and Delivery
Restaurants and Hotels
Forklift Motor Fuel
Landscape Mowers
Fleet Autogas
Builders and Construction
Temporary Heating
National/Major Accounts
Resellers

Propane for Agriculture:
Reliable Propane Service

Heating Oil & Refined Fuels:
Dependable Fuel Oil Delivery
Automatic Delivery
Budget Payment Plan
Refer a Friend - Earn Free Fuel!

Key Points

  • Our Business Is Customer Satisfaction
 

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