Bottini Fuel

★★★☆☆
Office Hours 7:30 AM - 5:30PM Mon - Fri Emergency Service 24/7 Via Phone
  • 2785 W Main St

    Wappinger Falls, NY 12590

    Map & Directions
  • 845-297-5580

About Bottini Fuel

Categories
  • Heating & Air Conditioning
  • Heating Contractors
  • Air Conditioning Contractors
  • Water Heaters
  • Water Heater Repair
  • Wholesale Heating & Air Conditioning Equipment
  • Home & Garden
  • Propane
Details
  • Gas Burners
  • Propane
Hours
M-Sa 7:30am-5pm, Su Closed (Also by appointment only.)
Emails
  • Murray@murrayoil.com
Payment Options
  • Financing
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Check
  • Invoice
  • Cash
  • Diners Club

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Heating Fuels

Propane

    Heating Oil

      Kerosene

        3.4167 12
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        .

        I'm sad to say that I have had ALOT of problems with this company. They installed an all house air conditioner w/ a heat pump around April 2014. Six months later I started having problems and they have been unable to resolve it thus far. Also, when they came to install it, the sales guy never told them what they would be doing and now I have a huge pipe that runs down the inside of my closet down to the basement. Every time I have called I requested someone who knows about heat pumps and almost everytime, they have sent someone who knows nothing about them. The salesman also told us we could use the heat pump into the single digits when in fact a heat pump can only be used up to 40 degrees. The unit is still making the same noise dispute them replacing a part last month. The girls who answer the phones are the worst!!! They never know what to do or how to help. I have requested to speak to Rick Bottini on multiple occasions and have never received a call back even after leaving him a message. I got a call back from a woman named Dana who said she checks his messages. Today, I tried to renew my matianence plan (that had expired) and was told they do not service my type of unit. it was obvious that she had no idea what she was talking about because I was RENEWING a plan I already had. After losing my mind, she realized she had not looked at my account and they in fact do and have serviced my unit that they delivered oil for just yesterday!!!!! Despite my many requests again to speak with Rick Bottini, I have not been contacted back by him. I again left a message with Bob for Rick to call me, Let's see how much he cares about his customers.....if I don't hear back, after my fuel contract is up, we will never use them again. At this point, I would not recommend them to anyone.

        1
        ★☆☆☆☆

        I'm sad to say that I have had ALOT of problems with this company. They installed an all house air conditioner w/ a heat pump around April 2014. Six months later I started having problems and they have been unable to resolve it thus far. Also, when they came to install it, the sales guy never told them what they would be doing and now I have a huge pipe that runs down the inside of my closet down to the basement. Every time I have called I requested someone who knows about heat pumps and almost everytime, they have sent someone who knows nothing about them. The salesman also told us we could use the heat pump into the single digits when in fact a heat pump can only be used up to 40 degrees. The unit is still making the same noise dispute them replacing a part last month. The girls who answer the phones are the worst!!! They never know what to do or how to help. I have requested to speak to Rick Bottini on multiple occasions and have never received a call back even after leaving him a message. I got a call back from a woman named Dana who said she checks his messages. Today, I tried to renew my matianence plan (that had expired) and was told they do not service my type of unit. it was obvious that she had no idea what she was talking about because I was RENEWING a plan I already had. After losing my mind, she realized she had not looked at my account and they in fact do and have serviced my unit that they delivered oil for just yesterday!!!!! Despite my many requests again to speak with Rick Bottini, I have not been contacted back by him. I again left a message with Bob for Rick to call me, Let's see how much he cares about his customers.....if I don't hear back, after my fuel contract is up, we will never use them again. At this point, I would not recommend them to anyone.

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        Business Response:

        Bottini Fuel has been actively working on this issue with the heat pump and we apologize to you, Ms. Fitzpatrick, for the inconvenience in this unique situation. Mr. Bottini has since contacted you to handle the situation. If we can further help you in any way, please let us know. Dana 845-297-5580 ext 1308.
        .

        I have been a more than satisfied Bottini customer since 1992. Their staff are efficient, cordial, knowledgeable, and accommodating. Automatic delivery has never left me without heating oil and any call I've made to the office has been professionally addressed.

        5
        ★★★★★

        I have been a more than satisfied Bottini customer since 1992. Their staff are efficient, cordial, knowledgeable, and accommodating. Automatic delivery has never left me without heating oil and any call I've made to the office has been professionally addressed.

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        .

        Recently signed up with Bottini. John, Sales Manager, is very knowledgeable and friendly, and quickly got me set up with a great plan. Frank Smith, Boiler Technician, came to my house to cure an ailing boiler,and fixed it quickly and efficiently. He's a good fellow, also very knowledgeable. Filled in a bunch of gaps in my understanding about how the boiler works, and how to make it more efficient. Thanks, Frank.

        Great service, good people, good prices. I'm looking forward to a strong relationship with them for my place in the country.

        5
        ★★★★★

        Recently signed up with Bottini. John, Sales Manager, is very knowledgeable and friendly, and quickly got me set up with a great plan. Frank Smith, Boiler Technician, came to my house to cure an ailing boiler,and fixed it quickly and efficiently. He's a good fellow, also very knowledgeable. Filled in a bunch of gaps in my understanding about how the boiler works, and how to make it more efficient. Thanks, Frank.

        Great service, good people, good prices. I'm looking forward to a strong relationship with them for my place in the country.

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        .

        We would like to express our thanks for the great service Bottini Oil has provided over the course of several years. Their employees, whether attending the phones, servicing the furnace or delivering oil have always been highly professional and extremely considerate. We highly recommend!

        4
        ★★★★☆

        We would like to express our thanks for the great service Bottini Oil has provided over the course of several years. Their employees, whether attending the phones, servicing the furnace or delivering oil have always been highly professional and extremely considerate. We highly recommend!

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        .

        An old hot water heater started leaking at 1:00am, and me and my wife stayed up the whole night mopping water up. Called Bottini the next morning, and by 10am, they had a technician at the house, and he sealed the water lines. I have been a Bottini customer for over 10yrs, and have always had great service. They are realiable, professional and knowledgable. I can't say that for other service providers, so I am glad to have a partner like Bottini.

        5
        ★★★★★

        An old hot water heater started leaking at 1:00am, and me and my wife stayed up the whole night mopping water up. Called Bottini the next morning, and by 10am, they had a technician at the house, and he sealed the water lines. I have been a Bottini customer for over 10yrs, and have always had great service. They are realiable, professional and knowledgable. I can't say that for other service providers, so I am glad to have a partner like Bottini.

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        .

        Woke up to no hot water at 5:45 am - not a good way to start the day - placed a service call and had someone to my house within 30 minutes - fixed in 10 and on my way to work after a nice hot shower!! Great response time - great service!!!

        4
        ★★★★☆

        Woke up to no hot water at 5:45 am - not a good way to start the day - placed a service call and had someone to my house within 30 minutes - fixed in 10 and on my way to work after a nice hot shower!! Great response time - great service!!!

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        .

        I have been a customer since 1977. I have spoken with Dana almost exclusively for the last number of years. She is consistently the nicest, friendliest, most helpful & caring person I have ever come across. More people, in more places need to be so genuine like her!
        Dana has done everything, scheduling my cleanings and oil deliveries, to,most recently, solved and got my "gurgling/no heat on one side of the house" problem fixed. She has helped me out with questions pertaining to billing and contracts. She listens and really does understand where or what I am talking about and obtains the best answers and takes action to my FULL SATISFACTION! She is a great role model. She is the perfect example of someone who knows how to get and maintain customer satisfaction.
        The service technicians have done a great job in maintaining my oil boiler. The 1st one was replaced in 1988 and that one is still running great now.
        Bottini has been around for so long because they know what they are doing and DO IT WELL!
        3 cheers and Congratulations to Dana !
        Debbie P

        5
        ★★★★★

        I have been a customer since 1977. I have spoken with Dana almost exclusively for the last number of years. She is consistently the nicest, friendliest, most helpful & caring person I have ever come across. More people, in more places need to be so genuine like her!
        Dana has done everything, scheduling my cleanings and oil deliveries, to,most recently, solved and got my "gurgling/no heat on one side of the house" problem fixed. She has helped me out with questions pertaining to billing and contracts. She listens and really does understand where or what I am talking about and obtains the best answers and takes action to my FULL SATISFACTION! She is a great role model. She is the perfect example of someone who knows how to get and maintain customer satisfaction.
        The service technicians have done a great job in maintaining my oil boiler. The 1st one was replaced in 1988 and that one is still running great now.
        Bottini has been around for so long because they know what they are doing and DO IT WELL!
        3 cheers and Congratulations to Dana !
        Debbie P

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        .

        Very poor communication. I have left many messages for management without a return call. They claim to be a family run business but i think that the family has retired and the boys that were given this business are ready to sell and cash in. Don't use them.

        1
        ★☆☆☆☆

        Very poor communication. I have left many messages for management without a return call. They claim to be a family run business but i think that the family has retired and the boys that were given this business are ready to sell and cash in. Don't use them.

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        .

        If you want to pay an annual maintenance fee to Bottini for the privilege of having them shorten the life of your top-of-the-line oil burner, go for it. They're not about customer service. They're about the service to their bank account that gullible, trusting customers can render.

        1
        ★☆☆☆☆

        If you want to pay an annual maintenance fee to Bottini for the privilege of having them shorten the life of your top-of-the-line oil burner, go for it. They're not about customer service. They're about the service to their bank account that gullible, trusting customers can render.

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        .

        Being a customer for over 30 years, I can say that there service department is very professional as well as there receptionists. There oil prices might be slightly higher but their professionalism makes up for it.

        4
        ★★★★☆

        Being a customer for over 30 years, I can say that there service department is very professional as well as there receptionists. There oil prices might be slightly higher but their professionalism makes up for it.

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        .

        Their oil prices were way too high saved a lot of money with competitor. Propane service is ok. They were always on the ball when my boiler broke down but you think they could have sold me a new boiler to save on the oil bill

        2
        ★★☆☆☆

        Their oil prices were way too high saved a lot of money with competitor. Propane service is ok. They were always on the ball when my boiler broke down but you think they could have sold me a new boiler to save on the oil bill

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        .

        I have been a Bottini Fuel customer for over 5 years. They are very reliable and offer competitive fuel prices. They have been to my house when the boiler died in the middle of the night. I have had very good customer service from them.

        4
        ★★★★☆

        I have been a Bottini Fuel customer for over 5 years. They are very reliable and offer competitive fuel prices. They have been to my house when the boiler died in the middle of the night. I have had very good customer service from them.

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        1 out of 1 people found this review helpful.

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        More about Bottini Fuel

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