Furniture Solutions

★★★☆☆
  • 1890 Pulaski Hwy

    Bear, DE 19701

    Map & Directions
  • 302-836-6000

About Furniture Solutions

Hours
Sun 12pm-5pm, Mon 10am-8pm, Wed-Fri 10am-8pm, Tue 11am-8pm, Sat 10am-6pm

Home & Garden

Home & Garden
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3.2 5
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What I really like about Bob (I think he's the owner? but I'm not sure) . . . he listened to what I thought I needed. He actually had exactly the type recliner I wanted - exactly - so I was happy and ready to buy. The price was very competitive. But then he showed me a slightly different style that I liked even more - NOT what I was thinking but when I saw it, I liked it much more than what I went in for. And unbelievably it was cheaper than what he originally showed me.
It's like the guy really cared - and I'm not used to that :) It was delivered exactly when they promised - and the mover actually helped me move around a few heavy pieces of furniture to put the chair where I wanted in my home. All I can say, is go try this store - you'll see what I mean.
Larry Z

5
★★★★★

What I really like about Bob (I think he's the owner? but I'm not sure) . . . he listened to what I thought I needed. He actually had exactly the type recliner I wanted - exactly - so I was happy and ready to buy. The price was very competitive. But then he showed me a slightly different style that I liked even more - NOT what I was thinking but when I saw it, I liked it much more than what I went in for. And unbelievably it was cheaper than what he originally showed me.
It's like the guy really cared - and I'm not used to that :) It was delivered exactly when they promised - and the mover actually helped me move around a few heavy pieces of furniture to put the chair where I wanted in my home. All I can say, is go try this store - you'll see what I mean.
Larry Z

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Just furnished new first home. The sales woman made the selection easy. My house looks amazing!! Thank you for a great experience. It is hard to find a fair, honest and helpful furniture store in this area.

4
★★★★☆

Just furnished new first home. The sales woman made the selection easy. My house looks amazing!! Thank you for a great experience. It is hard to find a fair, honest and helpful furniture store in this area.

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Their furniture is nice, salespeople are definitely looking to make a sale, but aren't they all? My issue is with the fact that we still haven't gotten our complete order yet. We ordered a couch/loveseat and ottoman. The couch and loveseat were delivered as scheduled. They never mentioned that the ottoman wasn't in yet. Didn't have a good explanation as to why, when we questioned it. After several calls, said that the factory didn't have enough of the fabric to make it. Then said it was done, but factory wouldn't ship it until they had a large enough order. Now we've passed the new arrival date. Supposedly it's shipping "today" - won't believe it until I see it. Now, I understand that they can't control what the factory does, HOWEVER, when something is delayed, by either days or months, you should be on top of it, making sure the customer knows you're aware of the problem. We've had to call and talk to them over and over to find out where the heck it is. I ordered 3 pieces, I'd like all 3 pieces...they seem to find that strange.
Update: We do have all 3 pieces. The ottoman isn't wearing well, but we're pretty happy with the others. FS has made it clear that if we want to take the ottoman back for repairs, they'll see what they can do about it...we just haven't. They also sent a gift card for our inconvenience. I appreciate the effort.

2
★★☆☆☆

Their furniture is nice, salespeople are definitely looking to make a sale, but aren't they all? My issue is with the fact that we still haven't gotten our complete order yet. We ordered a couch/loveseat and ottoman. The couch and loveseat were delivered as scheduled. They never mentioned that the ottoman wasn't in yet. Didn't have a good explanation as to why, when we questioned it. After several calls, said that the factory didn't have enough of the fabric to make it. Then said it was done, but factory wouldn't ship it until they had a large enough order. Now we've passed the new arrival date. Supposedly it's shipping "today" - won't believe it until I see it. Now, I understand that they can't control what the factory does, HOWEVER, when something is delayed, by either days or months, you should be on top of it, making sure the customer knows you're aware of the problem. We've had to call and talk to them over and over to find out where the heck it is. I ordered 3 pieces, I'd like all 3 pieces...they seem to find that strange.
Update: We do have all 3 pieces. The ottoman isn't wearing well, but we're pretty happy with the others. FS has made it clear that if we want to take the ottoman back for repairs, they'll see what they can do about it...we just haven't. They also sent a gift card for our inconvenience. I appreciate the effort.

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Owner only cares about making a dollar. He doesn't care about customer service. He over prices his furniture and doesn't try to fix problems.

0
★☆☆☆☆

Owner only cares about making a dollar. He doesn't care about customer service. He over prices his furniture and doesn't try to fix problems.

Pros: Location is okay and parking lot is a good size.

Cons: Just horrible people to do buisness with

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The Furniture Solutions has some nice furniture. It is moderately priced and it is good quality furniture. I have not actually purchased any furniture here because I could not deal with the sales associate. He was very pushy and I finally had to walk out of the store because I could not deal with this sales person. I would try again as it's been several years now but I would hope not to run into the same assocaite!

4
★★★★☆

The Furniture Solutions has some nice furniture. It is moderately priced and it is good quality furniture. I have not actually purchased any furniture here because I could not deal with the sales associate. He was very pushy and I finally had to walk out of the store because I could not deal with this sales person. I would try again as it's been several years now but I would hope not to run into the same assocaite!

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