The Fret Store

★★☆☆☆
  • 101 E Main St

    Morristown, TN 37814

    Map & Directions
  • 423-581-3280

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2.4 10
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I ordered my second double violin case from the Fret Store in the last two years. Each time, the case was delivered in a timely manner and for the price that was listed on line. I first dealt with Michael, and then with Darrel. The second case was not in stock but Darrel called his supplier the same day and got back to me saying they had it and would mail it out. the next day it was mailed out and it was delivered within three days. I have had good luck with The Fret Store and would use them again.

5
★★★★★

I ordered my second double violin case from the Fret Store in the last two years. Each time, the case was delivered in a timely manner and for the price that was listed on line. I first dealt with Michael, and then with Darrel. The second case was not in stock but Darrel called his supplier the same day and got back to me saying they had it and would mail it out. the next day it was mailed out and it was delivered within three days. I have had good luck with The Fret Store and would use them again.

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I made an online order through The Fret Store's website. Although they did not have the mandolin I ordered in stock, the staff did everything in their power to find one for me. They responded to emails quickly and were more than happy to cancel my order after finding out the mandolin was back ordered for several months. I would highly recommend The Fret Store to anyone.

5
★★★★★

I made an online order through The Fret Store's website. Although they did not have the mandolin I ordered in stock, the staff did everything in their power to find one for me. They responded to emails quickly and were more than happy to cancel my order after finding out the mandolin was back ordered for several months. I would highly recommend The Fret Store to anyone.

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Like others on here, we had an issue getting the merchandise or a refund. After 10 months of the owner not responding to e-mails or phone calls or making bogus promises, I turned the business in to the BBB. Lo and behold, I got a response within a couple of days that my refund is on it's way!! But, we'll see about that. With the way The Fret Store does business, I wouldn't be surprised if it takes another 10 months!

1
★☆☆☆☆

Like others on here, we had an issue getting the merchandise or a refund. After 10 months of the owner not responding to e-mails or phone calls or making bogus promises, I turned the business in to the BBB. Lo and behold, I got a response within a couple of days that my refund is on it's way!! But, we'll see about that. With the way The Fret Store does business, I wouldn't be surprised if it takes another 10 months!

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My order was placed and acknowledged by The Fret Store on 2/24.
I have not received the item, nor have they responded to my 4 emails requesting order status as of 3/18.
Very non-responsive. I do not recommend doing business with this compay.

1
★☆☆☆☆

My order was placed and acknowledged by The Fret Store on 2/24.
I have not received the item, nor have they responded to my 4 emails requesting order status as of 3/18.
Very non-responsive. I do not recommend doing business with this compay.

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I ordered a set of tuning machines on 12/10/10 and as of now it still has not been charged to my credit card or been shipped, it is now 12/16/10. They charged me almost 11.00 for shipping, They never pick up phone..All the while the guy who sets up my guitar for me is waiting for the tuning machines. If they ever pick up phone i am going to cancel order and go elsewhere..This is not a good store, they claimn to be reputable, not answering the phone or taking forever to ship a product is piss porr if you ask me...Stay away

1
★☆☆☆☆

I ordered a set of tuning machines on 12/10/10 and as of now it still has not been charged to my credit card or been shipped, it is now 12/16/10. They charged me almost 11.00 for shipping, They never pick up phone..All the while the guy who sets up my guitar for me is waiting for the tuning machines. If they ever pick up phone i am going to cancel order and go elsewhere..This is not a good store, they claimn to be reputable, not answering the phone or taking forever to ship a product is piss porr if you ask me...Stay away

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The other one star reviews are correct. The Fret Store offers merchandise it does not provide. Currently, (12/1/10) they don't even answer their phone.

1
★☆☆☆☆

The other one star reviews are correct. The Fret Store offers merchandise it does not provide. Currently, (12/1/10) they don't even answer their phone.

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In short, they stole my money. They seem to like to sell products that they don't have. Don't look for service or communication here, you probably won't be getting anything for your money.

1
★☆☆☆☆

In short, they stole my money. They seem to like to sell products that they don't have. Don't look for service or communication here, you probably won't be getting anything for your money.

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this guy ripped me off!!! I bought some mandolin tuners from him on an ebay auction.Total with shipping was 75$. He didn't even have them. He has strung me along for over 2 months. I have called him and politely asked for my refund over 20 times.He doesn't return my phone calls or emails. I feel I have been very patient with Daryl.I would like to warn others not to do business with him.

1
★☆☆☆☆

this guy ripped me off!!! I bought some mandolin tuners from him on an ebay auction.Total with shipping was 75$. He didn't even have them. He has strung me along for over 2 months. I have called him and politely asked for my refund over 20 times.He doesn't return my phone calls or emails. I feel I have been very patient with Daryl.I would like to warn others not to do business with him.

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The Fret Store is a fairly new store, but my sons have been frequent visitors.

As the name suggests, they sell guitars and other stringed instruments including mandolins and banjos. They also sell accessories such as amplifiers.

The shop is geared toward first time buyers who are starting out, or for intermediate players. More experienced purchasers will probably prefer to shop around for better prices.

3
★★★☆☆

The Fret Store is a fairly new store, but my sons have been frequent visitors.

As the name suggests, they sell guitars and other stringed instruments including mandolins and banjos. They also sell accessories such as amplifiers.

The shop is geared toward first time buyers who are starting out, or for intermediate players. More experienced purchasers will probably prefer to shop around for better prices.

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This store is located downtown,very convenient.They offer a lot of services,including inexpensive music lessons.The owner is on the premises,and he is very knowledgeable about instruments and music in general.He will spend time helping you decide what you need to repair or update.This is a different kind of store,and we're glad it's in Morristown.Prices are great!

5
★★★★★

This store is located downtown,very convenient.They offer a lot of services,including inexpensive music lessons.The owner is on the premises,and he is very knowledgeable about instruments and music in general.He will spend time helping you decide what you need to repair or update.This is a different kind of store,and we're glad it's in Morristown.Prices are great!

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1 out of 1 people found this review helpful.

Message from The Fret Store

The Fret Store has one of East Tennessee's largest guitar, mandolin and banjo selections focusing on quality instruments at affordable prices. We also have guitar repair and one of the best lesson programs in the area. Come visit us in historic Downtown Morristown and experience the wow factor once seeing our massive guitar display.

More about The Fret Store

Morgan Monroe Guitars, Banjos and Mandolins Recording King Guitars and Banjos Electric Guitars and Basses- Dean Guitars, Luna Guitars, Jackson Guitars, AXL Guitars, Schecter Guitars, ESP Guitars, Johnson Guitars, Jay Turser, Epiphone Guitars and more

 

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