Wells Fargo Financial

★☆☆☆☆

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Real Estate

Real Estate
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we set up a meeting with a employee of yours Leah lyons @the Auburn, Ma. branch to see if refinancing would be worth it for us. We got started with her offing us a wonderful deal. paying off all of our debts and giving us a live with mortgage payment with a fixed rate. The process was the longest most dragged out experience We have ever had. everyday was something else she needed. so we would get it to her than we had it appraised. Leah told us the highest and the lowest appraisals "that wouldn't change it much either way" Than she asked for a Ins. binder which we got . than see wanted us to call our ins co. and ask them to up the Ins. to match the loan amt. My agent told me this was Ilegal. I called her back to be put on hold again and disconnected. I called my Ins. broker and she explained to me that if she had asked for replacement Ins. that was different. I called Leah back and explained this to her and she apoligized for "not saying the right words" Than we were not told an exact date we were going to close. "either Friday, Monday (it was a holiday)or Wed. On the Fri she would fax us some "pre-closing papers" to sign and send back so that she could fax the the underwriter. We did not get them until Mon. so we changed our schedules again for this (we did this alot through this whole process) When we received them I took one look and cried. she changed the rate from fixed to adjustable !!! We had made it CLEAR we would only do this if it was a fixed rate.We called her on that and she as she has again and again Oh I thought we we had talk about this " That is a LIE we never talked about a ajustable rate. I have documented everything throughout this horrible experience. She roped us in . and insulted us by thinking we are complete idiots and would not read the faxed papers and sigh them. We have lost alot of wasted time not to mention the undo stress she put on us We thought after some research that this was a reputeble co. If this employee is a refection of this co. your in trouble and I don't know how you can sleep at night doing this to people. We have researched (with the BBB) and contacted several finance co. and they have ALL stated that there is NO REASON WE CANNOT GET A FIXED RATE. I would not recommend your co. to anyone

1
★☆☆☆☆

we set up a meeting with a employee of yours Leah lyons @the Auburn, Ma. branch to see if refinancing would be worth it for us. We got started with her offing us a wonderful deal. paying off all of our debts and giving us a live with mortgage payment with a fixed rate. The process was the longest most dragged out experience We have ever had. everyday was something else she needed. so we would get it to her than we had it appraised. Leah told us the highest and the lowest appraisals "that wouldn't change it much either way" Than she asked for a Ins. binder which we got . than see wanted us to call our ins co. and ask them to up the Ins. to match the loan amt. My agent told me this was Ilegal. I called her back to be put on hold again and disconnected. I called my Ins. broker and she explained to me that if she had asked for replacement Ins. that was different. I called Leah back and explained this to her and she apoligized for "not saying the right words" Than we were not told an exact date we were going to close. "either Friday, Monday (it was a holiday)or Wed. On the Fri she would fax us some "pre-closing papers" to sign and send back so that she could fax the the underwriter. We did not get them until Mon. so we changed our schedules again for this (we did this alot through this whole process) When we received them I took one look and cried. she changed the rate from fixed to adjustable !!! We had made it CLEAR we would only do this if it was a fixed rate.We called her on that and she as she has again and again Oh I thought we we had talk about this " That is a LIE we never talked about a ajustable rate. I have documented everything throughout this horrible experience. She roped us in . and insulted us by thinking we are complete idiots and would not read the faxed papers and sigh them. We have lost alot of wasted time not to mention the undo stress she put on us We thought after some research that this was a reputeble co. If this employee is a refection of this co. your in trouble and I don't know how you can sleep at night doing this to people. We have researched (with the BBB) and contacted several finance co. and they have ALL stated that there is NO REASON WE CANNOT GET A FIXED RATE. I would not recommend your co. to anyone

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