Fortels Pizza Den

★★☆☆☆

About Fortels Pizza Den

Categories
  • Pizza Restaurants

Food

Food
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2.0 2
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I really did not like fortel's under the last ownership. The owner seemed rude and innapropriate with his employees. But since the new owner has taken over, the atmosphere seems friendlier. But, I am just not a fan of the pizza. They have some different combinations that you will not find elsewhere - but it really isn't worth the money.

3
★★★☆☆

I really did not like fortel's under the last ownership. The owner seemed rude and innapropriate with his employees. But since the new owner has taken over, the atmosphere seems friendlier. But, I am just not a fan of the pizza. They have some different combinations that you will not find elsewhere - but it really isn't worth the money.

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We had been wanting to try this restaurant. We go out to eat on a regular basis and I had heard they had good food. Hubby and I visited the Fortel's Pizza Den location in Florissant. After sitting at an outside patio table to browse the menu, we moved inside to a dining table, and went up to the counter to make our order of pizza, an appetizer, and garlic cheese bread. We were then informed that dining in customers who pay by credit card have to physically leave their credit cards at the counter (not just they swipe it and give it back, you have to ****leave your Mastercard there***** with the cashier at the front counter the whole time you are dining until you are done eating and ready to go). The girl put my Mastercard under the corner of her mouse pad (in full reach of anyone who walked in the door) and was going to leave it there until I asked her to move it, then she put it in the cash drawer. Because of this we made sure to sit within sight of the cash register so that no one was charging things on my card while we were eating. I asked the cashier if this is store policy and she informed me that it is the policy for people who dine in and pay by credit card. This is identity theft waiting to happen. If we had not been sitting within sight of the cash register the cashier or anyone could theoretically have charged anything on my Mastercard. The food was good but I really have privacy concerns about them **physically holding onto my credit card the whole time we were dining**, plus the total disregard for the security of my personal information. Also you have to wonder about a place that distrusts their customers this much. My parents had wanted to try this restaurant also, but after I told them about this they were horrified. So was my neighbor. I wonder if any of the other moms at school that I talk to every day have had a similar experience. Basically, the food was good but the service was the worst experience I have ever had at a restaurant (it was helpie selfie too,btw), and the way they treat their credit card customers is really rude, not to mention that the "leave the Mastercard at the door while you dine" policy is charge card theft waiting to happen. Do not go there. I will never go there again and I have told my family, neighbors, and most everyone I know about the experience I had.

PROS: decent food
CONS: identity theft waiting to happen, horrible service, the worst

1
★☆☆☆☆

We had been wanting to try this restaurant. We go out to eat on a regular basis and I had heard they had good food. Hubby and I visited the Fortel's Pizza Den location in Florissant. After sitting at an outside patio table to browse the menu, we moved inside to a dining table, and went up to the counter to make our order of pizza, an appetizer, and garlic cheese bread. We were then informed that dining in customers who pay by credit card have to physically leave their credit cards at the counter (not just they swipe it and give it back, you have to ****leave your Mastercard there***** with the cashier at the front counter the whole time you are dining until you are done eating and ready to go). The girl put my Mastercard under the corner of her mouse pad (in full reach of anyone who walked in the door) and was going to leave it there until I asked her to move it, then she put it in the cash drawer. Because of this we made sure to sit within sight of the cash register so that no one was charging things on my card while we were eating. I asked the cashier if this is store policy and she informed me that it is the policy for people who dine in and pay by credit card. This is identity theft waiting to happen. If we had not been sitting within sight of the cash register the cashier or anyone could theoretically have charged anything on my Mastercard. The food was good but I really have privacy concerns about them **physically holding onto my credit card the whole time we were dining**, plus the total disregard for the security of my personal information. Also you have to wonder about a place that distrusts their customers this much. My parents had wanted to try this restaurant also, but after I told them about this they were horrified. So was my neighbor. I wonder if any of the other moms at school that I talk to every day have had a similar experience. Basically, the food was good but the service was the worst experience I have ever had at a restaurant (it was helpie selfie too,btw), and the way they treat their credit card customers is really rude, not to mention that the "leave the Mastercard at the door while you dine" policy is charge card theft waiting to happen. Do not go there. I will never go there again and I have told my family, neighbors, and most everyone I know about the experience I had.

PROS: decent food
CONS: identity theft waiting to happen, horrible service, the worst

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