Alpha Appliances LLC

★★★☆☆

About Alpha Appliances LLC

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Kustom Heating & Cooling

11N240 Hawthorne St Elgin, AZ

3.0 2
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I recently called LG due to a malfunction of my washimg machine wm2688hw that was out of warranty so they refered me to Alpha. When I called them there was a nice lady who was very kind and understanding who scheduled me for the same day between 10-4 pm. She did let me know that I would be later in the day. Their Tech came out as promised at ~2:30 pm and identified that the main board was defective. So he placed an order for the board and came out 2 days later and installed the part in no time and my washer was up and running again. They saved me from buying a new machine!! Way to go Alpha Keep up the good work.

2
★★★★★

I recently called LG due to a malfunction of my washimg machine wm2688hw that was out of warranty so they refered me to Alpha. When I called them there was a nice lady who was very kind and understanding who scheduled me for the same day between 10-4 pm. She did let me know that I would be later in the day. Their Tech came out as promised at ~2:30 pm and identified that the main board was defective. So he placed an order for the board and came out 2 days later and installed the part in no time and my washer was up and running again. They saved me from buying a new machine!! Way to go Alpha Keep up the good work.

Pros: Honest, Best Prices against competitors, Fiendly Personnel

Cons: Took 2 Days to Get My Parts but Excellent Job Though

.

Please please please do not use this company!!!! My LG Oven/stove broke, so I called LG and they referred me to this company. They stated that they would be at my house Thursday 10-4. My husband and I both work full time, so I had to make arrangements to have someone stay at our house and wait for Alpha to show up. It got to about 3pm the day that they were supposed to arrive, so I was worried something might had happened, since they didnt arrive. So I called and got the driver telling me that he tried calling me and I didnt pick up so he decided NOT to come. They did not leave me any message stating anything like this. I told them that I am working, and that they did tell me that they would come between 10-4, even confirmed day prior. Then the guy, Ricky, went off being extremely disrespectful, horrible!!! I called my husbamd, he called and had the same experience with them. We made a complaint with LG as well as better business. I am not sure how they are running a business like this.
If you need work done.. there are many other companies: please see RATV Services.
Thank you.

0
★☆☆☆☆

Please please please do not use this company!!!! My LG Oven/stove broke, so I called LG and they referred me to this company. They stated that they would be at my house Thursday 10-4. My husband and I both work full time, so I had to make arrangements to have someone stay at our house and wait for Alpha to show up. It got to about 3pm the day that they were supposed to arrive, so I was worried something might had happened, since they didnt arrive. So I called and got the driver telling me that he tried calling me and I didnt pick up so he decided NOT to come. They did not leave me any message stating anything like this. I told them that I am working, and that they did tell me that they would come between 10-4, even confirmed day prior. Then the guy, Ricky, went off being extremely disrespectful, horrible!!! I called my husbamd, he called and had the same experience with them. We made a complaint with LG as well as better business. I am not sure how they are running a business like this.
If you need work done.. there are many other companies: please see RATV Services.
Thank you.

Pros: none

Cons: service,

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