Patton Landscape Co Inc

★★☆☆☆
  • 2909 W Washington Center Rd

    Fort Wayne, IN 46818

    Map & Directions
  • 260-489-7225

About Patton Landscape Co Inc

Categories
  • Lawn & Garden Services
  • Landscapers
  • Garden Centers
  • Statuary
Details
  • Snow Removal
  • Landscape Designers

Home & Garden

Home & Garden
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This is a reply to the posted reviews of Patton Landscape. I gave two stars as to not affect our overall rating. While I won't address whether or not our negative reviews are accurate as far as the initial conflict, what is clear is that these conflicts where not handled properly. This is an issue that we are aware of and take very seriously. Customer service is very important to us and even one negative review is troubling. I can promise you that such occurrences are a rarity and that the overwhelming majority of our clients have a wonderful experience doing business with us. In fact, most of our business comes from repeat customers and word-of-mouth referrals. Over the last thirty plus years we have built a reputation as a landscape company that works at the highest level of expertise. Clearly we're not perfect, but these reviews are not a good snapshot of who we are. I ask anyone considering us to review our A+ rating with the Better Business Bureau (BBB) before making any decisions. Thank you, Travis Patton

2
★★☆☆☆

This is a reply to the posted reviews of Patton Landscape. I gave two stars as to not affect our overall rating. While I won't address whether or not our negative reviews are accurate as far as the initial conflict, what is clear is that these conflicts where not handled properly. This is an issue that we are aware of and take very seriously. Customer service is very important to us and even one negative review is troubling. I can promise you that such occurrences are a rarity and that the overwhelming majority of our clients have a wonderful experience doing business with us. In fact, most of our business comes from repeat customers and word-of-mouth referrals. Over the last thirty plus years we have built a reputation as a landscape company that works at the highest level of expertise. Clearly we're not perfect, but these reviews are not a good snapshot of who we are. I ask anyone considering us to review our A+ rating with the Better Business Bureau (BBB) before making any decisions. Thank you, Travis Patton

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This is the worst company I have ever dealt with! First of all we hired them to perform a simple landscaping job for us. Over a month after we had signed the contract and paid for the services, they still had not come out to perform the landscaping job for us. We had to call several time, and after several days, and multiple phone calls they finally called us back. Then when they came out, they removed an additional plant that was not supposed to be removed. When we called to ask them about this Mr. Patton became VERY hostile, and started screaming at my husband over the phone! Mr. Patton threatened to come up and beat up my husband! Over a plant!! Then he said if we wanted a replacement plant we would have to take them to small claims court! We canceled the rest of the services we were going to have done by them, and then he called my family "poor" and that we could never afford them in the first place! They also did not honor our quoted sales price for two of the plants we did have installed. These are horrible people to work with and very unethical business people! I would give them zero stars if I could!

1
★☆☆☆☆

This is the worst company I have ever dealt with! First of all we hired them to perform a simple landscaping job for us. Over a month after we had signed the contract and paid for the services, they still had not come out to perform the landscaping job for us. We had to call several time, and after several days, and multiple phone calls they finally called us back. Then when they came out, they removed an additional plant that was not supposed to be removed. When we called to ask them about this Mr. Patton became VERY hostile, and started screaming at my husband over the phone! Mr. Patton threatened to come up and beat up my husband! Over a plant!! Then he said if we wanted a replacement plant we would have to take them to small claims court! We canceled the rest of the services we were going to have done by them, and then he called my family "poor" and that we could never afford them in the first place! They also did not honor our quoted sales price for two of the plants we did have installed. These are horrible people to work with and very unethical business people! I would give them zero stars if I could!

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Patton Landscaping designed and installed an extensive landscaping plan for us last year. It was wonderful. We hired them again this year to crisp up the landscape edging and add a new layer of mulch. We also wanted them to replace two bushes that did not survive the winter. Someone came out and re-cut the edge of about 14 feet of the garden, then Mr. Patton called and said they were finished. I called to talk with him about it and he immediately went livid and hung up on me. I went to his office and he started screaming at me. He wouldn't talk to me. He said if we didn't pay he would see us in court. Court! All I wanted to do was find out how much more it would cost to have the edges done the way they were last year and explain why I didn't like the edges this year. But he just kept on yelling at me saying never in 37 years of business had anyone ever questioned the quality of their work. I wasn't questioning the quality of his work. I don't know if he just has anger issues or if he doesn't want to stand behind his work.

1
★☆☆☆☆

Patton Landscaping designed and installed an extensive landscaping plan for us last year. It was wonderful. We hired them again this year to crisp up the landscape edging and add a new layer of mulch. We also wanted them to replace two bushes that did not survive the winter. Someone came out and re-cut the edge of about 14 feet of the garden, then Mr. Patton called and said they were finished. I called to talk with him about it and he immediately went livid and hung up on me. I went to his office and he started screaming at me. He wouldn't talk to me. He said if we didn't pay he would see us in court. Court! All I wanted to do was find out how much more it would cost to have the edges done the way they were last year and explain why I didn't like the edges this year. But he just kept on yelling at me saying never in 37 years of business had anyone ever questioned the quality of their work. I wasn't questioning the quality of his work. I don't know if he just has anger issues or if he doesn't want to stand behind his work.

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1 out of 1 people found this review helpful.

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Despite my questions and concerns about the Emerald Ash Borer, Patton Landscaping assured us that the Ash tree we were purchasing was very unlikely to become infested with the tree killing insect and we went ahead and bought a very nice elm tree from them. Three years later, our tree has indeed been infested with the insect. When I called Patton Landscape to speak with someone about the problem and what to do about it, the man I spoke with became very defensive and immediately said they would do nothing for me. He didn't even give me a chance to ask the questions I had. He said that I was being "silly" and to never visit or recommend his company to anyone. What kind of customer service is that? I think he knew that our elm tree was destined to get the infestation and he just wanted to get it sold as quickly as possible. His actions alone make him look guilty. I spoke to USDA and they confirmed that he should not have sold the tree to me.

1
★☆☆☆☆

Despite my questions and concerns about the Emerald Ash Borer, Patton Landscaping assured us that the Ash tree we were purchasing was very unlikely to become infested with the tree killing insect and we went ahead and bought a very nice elm tree from them. Three years later, our tree has indeed been infested with the insect. When I called Patton Landscape to speak with someone about the problem and what to do about it, the man I spoke with became very defensive and immediately said they would do nothing for me. He didn't even give me a chance to ask the questions I had. He said that I was being "silly" and to never visit or recommend his company to anyone. What kind of customer service is that? I think he knew that our elm tree was destined to get the infestation and he just wanted to get it sold as quickly as possible. His actions alone make him look guilty. I spoke to USDA and they confirmed that he should not have sold the tree to me.

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1 out of 1 people found this review helpful.

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This is a very professional, organized landscaping business. It is easy to find what you are looking for. You can park by the offices and then walk throughout the trees and plants and pick the healthiest, or most attractive ones. The staff will help you know how to choose. When they come to plant your trees (that is what I have experience with) they are very quick and professional.

5
★★★★★

This is a very professional, organized landscaping business. It is easy to find what you are looking for. You can park by the offices and then walk throughout the trees and plants and pick the healthiest, or most attractive ones. The staff will help you know how to choose. When they come to plant your trees (that is what I have experience with) they are very quick and professional.

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This is a very high quality landscaping firm. Their prices are very reasonable, the selection of items is top notch and the are very professional when they deliver/install your purchase. I would use them again any time !!

4
★★★★☆

This is a very high quality landscaping firm. Their prices are very reasonable, the selection of items is top notch and the are very professional when they deliver/install your purchase. I would use them again any time !!

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