Sears Auto Center

★★☆☆☆
Sears Automotive, for all your car care needs. Nationwide warranty on all parts and service.
  • 3175 W Chandler Blvd

    Chandler, AZ 85226

    Map & Directions
  • 480-855-2895

Automotive

Automotive
More choices in Chandler:
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Fletcher's Tire & Auto Svc

1985 S Alma School Rd Chandler, AZ

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Greulich's #16

1985 S Alma School Rd Chandler, AZ

1.75 8
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Sears makes some pretty great batteries and tools, but the service at their Auto Centers including this one is horrendous. I won't even go into the 3 hour tire installation at this shop I had last year for which they will never touch a vehicle I own again. This is simply about having a battery tested. I am completely sold on and only buy Diehard batteries for my vehicles. The battery (a top of the line Diehard Gold SUV) in my truck has been going bad since March 2010 just six months shy of 36 months and a full replacement. I brought it in two previous times and after waiting over an hour each time was told it tested fine. This has caused numerous difficulties for me when I was out camping and off-roading. Finally after having to carry a spare battery around to jump it, having both the dealer and AutoZone tell me it was bad and testing everything myself I was determined to not accept another ??it's still fine?. When I walked in this past Friday afternoon, Phil (the guy at the counter) told me they had a few other batteries ahead of me so it would take ??up to? 30 minutes to test it. Over two hours later, after I insisted on watching the ??ongoing? testing because they had yet to test it, they finally determined it was bad (in about 10 minutes) and agreed to replace it. I ended up swapping the new replacement battery for a Diehard Platinum which I have had very good experience with in my 5th wheel. Again they make great batteries, but the service is pathetic!

1
★☆☆☆☆

Sears makes some pretty great batteries and tools, but the service at their Auto Centers including this one is horrendous. I won't even go into the 3 hour tire installation at this shop I had last year for which they will never touch a vehicle I own again. This is simply about having a battery tested. I am completely sold on and only buy Diehard batteries for my vehicles. The battery (a top of the line Diehard Gold SUV) in my truck has been going bad since March 2010 just six months shy of 36 months and a full replacement. I brought it in two previous times and after waiting over an hour each time was told it tested fine. This has caused numerous difficulties for me when I was out camping and off-roading. Finally after having to carry a spare battery around to jump it, having both the dealer and AutoZone tell me it was bad and testing everything myself I was determined to not accept another ??it's still fine?. When I walked in this past Friday afternoon, Phil (the guy at the counter) told me they had a few other batteries ahead of me so it would take ??up to? 30 minutes to test it. Over two hours later, after I insisted on watching the ??ongoing? testing because they had yet to test it, they finally determined it was bad (in about 10 minutes) and agreed to replace it. I ended up swapping the new replacement battery for a Diehard Platinum which I have had very good experience with in my 5th wheel. Again they make great batteries, but the service is pathetic!

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Took my BMW in for A/C service. After 3 hours of waiting, they came back and said I needed a whole new system and needed to take it to a BMW dealer. Obviously a new A/C system would cost well over $1200 for a BMW 5 series so I had one other "no name" shop take a look.

I called and the new shop had said they thought it was something as simple as a fan which would only cost me $150. I took it there and in 25 minutes the work was done and yes, COLD AIR without a new system!

These guys at Sears have no clue! Not only were there app. 4 to 5 guys looking at my car, but the manager did the same...they were all scratching their heads and come back with some lame excuse of me needing a new system!

Do not take you car here! Worthless, and obviously no clue!

1
★☆☆☆☆

Took my BMW in for A/C service. After 3 hours of waiting, they came back and said I needed a whole new system and needed to take it to a BMW dealer. Obviously a new A/C system would cost well over $1200 for a BMW 5 series so I had one other "no name" shop take a look.

I called and the new shop had said they thought it was something as simple as a fan which would only cost me $150. I took it there and in 25 minutes the work was done and yes, COLD AIR without a new system!

These guys at Sears have no clue! Not only were there app. 4 to 5 guys looking at my car, but the manager did the same...they were all scratching their heads and come back with some lame excuse of me needing a new system!

Do not take you car here! Worthless, and obviously no clue!

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Very poor service. Had new tires put on in November 2008 and took it in regularly for rotation and alignment. Tires wore out so unevenly that they had to be replaced in February 2010. Was told it was due to poor alignment and no warranty for original tires. They were the only ones to ever align it and I paid to have it done 4 times in 2009. Will NEVER buys tires or anything from this Sears. Management is extremely rude. Usually only one clerk available to help no matter how long the line. Pitiful!

1
★☆☆☆☆

Very poor service. Had new tires put on in November 2008 and took it in regularly for rotation and alignment. Tires wore out so unevenly that they had to be replaced in February 2010. Was told it was due to poor alignment and no warranty for original tires. They were the only ones to ever align it and I paid to have it done 4 times in 2009. Will NEVER buys tires or anything from this Sears. Management is extremely rude. Usually only one clerk available to help no matter how long the line. Pitiful!

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I have always had problems with the Chandler Sears Auto. Unfortunately with 3 die hard batteries in the family and some tires I have been their way too often. Misleading and very poor and slow service plus several techs walking around outside smoking and ignoring customers is the norm! My last trip I left without ever even being greeting, I think it will turn out to be a blessing.

1
★☆☆☆☆

I have always had problems with the Chandler Sears Auto. Unfortunately with 3 die hard batteries in the family and some tires I have been their way too often. Misleading and very poor and slow service plus several techs walking around outside smoking and ignoring customers is the norm! My last trip I left without ever even being greeting, I think it will turn out to be a blessing.

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HORRIBLE SERVICE!!!! FRAUDS!! I went there for an oil change, and more importantly a tire rotation and balance. Picked up my car, was told all work was done, Next day I called because my car was not performing better, come to find out they NEVER did the tire work at all!! According to them I had "3 tires spreading and sorry that they didn't call to tell me" The said to compensate for my inconvenience I would receive 10% off. When I brought it in again the next day, the tires went from "3 to 1 spreading" when they realized I was still under warranty and misrepresented the coverage of the warranty once the work was done!! Didn't give me the 10% discount and leaving me out $115 unexpectedly!! DO NOT GO TO SEARS AUTO!!!!! SAVE YOURSELF THE HASSLE and go to DISCOUNT TIRE!!

1
★☆☆☆☆

HORRIBLE SERVICE!!!! FRAUDS!! I went there for an oil change, and more importantly a tire rotation and balance. Picked up my car, was told all work was done, Next day I called because my car was not performing better, come to find out they NEVER did the tire work at all!! According to them I had "3 tires spreading and sorry that they didn't call to tell me" The said to compensate for my inconvenience I would receive 10% off. When I brought it in again the next day, the tires went from "3 to 1 spreading" when they realized I was still under warranty and misrepresented the coverage of the warranty once the work was done!! Didn't give me the 10% discount and leaving me out $115 unexpectedly!! DO NOT GO TO SEARS AUTO!!!!! SAVE YOURSELF THE HASSLE and go to DISCOUNT TIRE!!

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I dropped my car off with an estimated 45 minute wait time to have the dead battery replaced.
When I returned, they said there was nothing wrong with my battery & they couldn't replace it under the warranty. I explained that it was dead this morning, I charged it, drove it there & told them of the volts it was registering prior to charge. They again said, We don't know about that, it either tests good or bad.
When I got into my vehicle to leave the custom mats & seat covers were covered with GREASE!!! I originally purchased a Sears Gold Die Hard due to their reputation & warranty. I will NEVER go back to Sears at the Chandler mall again!!!

1
★☆☆☆☆

I dropped my car off with an estimated 45 minute wait time to have the dead battery replaced.
When I returned, they said there was nothing wrong with my battery & they couldn't replace it under the warranty. I explained that it was dead this morning, I charged it, drove it there & told them of the volts it was registering prior to charge. They again said, We don't know about that, it either tests good or bad.
When I got into my vehicle to leave the custom mats & seat covers were covered with GREASE!!! I originally purchased a Sears Gold Die Hard due to their reputation & warranty. I will NEVER go back to Sears at the Chandler mall again!!!

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The service is great. the prices are great and the wait is never very long. I trust them with my vehicle and will continue to use their auto service center.

4
★★★★☆

The service is great. the prices are great and the wait is never very long. I trust them with my vehicle and will continue to use their auto service center.

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I really like going to Sears auto at Chandler Fashion Center. They are helpful and dependable, you can watch them as they take care of your vehicle thru a huge glass window next to the waiting room. The waiting room is very nice, or you could take a little stroll up to the mall if you have a while to wait. The prices are fair and they offer occassional specials. THey do a nice job of keeping the interior of your vehicle clean too. I trust them to perform a good repair job or service and they don't push you to do extra work.

PROS: location, price, dependability
CONS: sometimes the wait can be long if you don't make an appt.

4
★★★★☆

I really like going to Sears auto at Chandler Fashion Center. They are helpful and dependable, you can watch them as they take care of your vehicle thru a huge glass window next to the waiting room. The waiting room is very nice, or you could take a little stroll up to the mall if you have a while to wait. The prices are fair and they offer occassional specials. THey do a nice job of keeping the interior of your vehicle clean too. I trust them to perform a good repair job or service and they don't push you to do extra work.

PROS: location, price, dependability
CONS: sometimes the wait can be long if you don't make an appt.

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