The Once Again Consginment Boutique, Inc.

★★★☆☆

About The Once Again Consginment Boutique, Inc.

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My first impression-the store is clean and doesn't smell so I brought in a formal with the tags still on as it was never worn. They took the formaland gave me some paperwork. I was never expained their proecdures or policies. When i went to see what happened to the formal, it was gone and they said they donated it. She gave me a blank form and told me i could fil it out, but that she wasn't going to fill it out. The people were rude, and brash. The prices they put on the merchandise are high and when pieces don't sell they donate them. I would beware of this business.

1
★☆☆☆☆

My first impression-the store is clean and doesn't smell so I brought in a formal with the tags still on as it was never worn. They took the formaland gave me some paperwork. I was never expained their proecdures or policies. When i went to see what happened to the formal, it was gone and they said they donated it. She gave me a blank form and told me i could fil it out, but that she wasn't going to fill it out. The people were rude, and brash. The prices they put on the merchandise are high and when pieces don't sell they donate them. I would beware of this business.

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.

Unfortunately, I have had negative experiences with Once Again Consignment and I no longer support this business. I agree with the negative reviews regarding the owner's lack of professionalism and lack of integrity. I've had a high end designer handbag on consignment that disappeared (it was in the glass case behind the counter). I did not receive any compensation for this or other missing items and was told I signed the contract indicating that the store is not liable.

I've talked to several friends and acquaintances who had the same negative experience with the owner and missing items.Yes, it's nice to have a boutique to take your gently used items, but supporting This boutique continues to support the owner. There are better consignment stores; a few new in the area - check out Georgie's in the Sendiks Towne Centre (Capital and Brookfield Roads). And, it is true that a donation to charity qualifies as a nice itemized tax deduction.

1
★☆☆☆☆

Unfortunately, I have had negative experiences with Once Again Consignment and I no longer support this business. I agree with the negative reviews regarding the owner's lack of professionalism and lack of integrity. I've had a high end designer handbag on consignment that disappeared (it was in the glass case behind the counter). I did not receive any compensation for this or other missing items and was told I signed the contract indicating that the store is not liable.

I've talked to several friends and acquaintances who had the same negative experience with the owner and missing items.Yes, it's nice to have a boutique to take your gently used items, but supporting This boutique continues to support the owner. There are better consignment stores; a few new in the area - check out Georgie's in the Sendiks Towne Centre (Capital and Brookfield Roads). And, it is true that a donation to charity qualifies as a nice itemized tax deduction.

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.

This boutique is phenomenal. I've only been shopping and selling there for about six months and have nothing but great things to say! I sell my old jeans, jewelry and sweatshirts-anything! They tend to take the more brand name and perfect condition clothing so take that in mind when consigning. Also be sure to bring things in on hangers or they can't accept them then. They are also great for finding one of a kind pieces. Even though they say to bring in items styled within the last two years, i've found some very stylish vintage looking pieces! Those who work there are great as well! Very nice and easy to talk to. Some help with styling or finding items you need to pick up if the store isn't too busy. I recommend to all ages, sizes and styles!

5
★★★★★

This boutique is phenomenal. I've only been shopping and selling there for about six months and have nothing but great things to say! I sell my old jeans, jewelry and sweatshirts-anything! They tend to take the more brand name and perfect condition clothing so take that in mind when consigning. Also be sure to bring things in on hangers or they can't accept them then. They are also great for finding one of a kind pieces. Even though they say to bring in items styled within the last two years, i've found some very stylish vintage looking pieces! Those who work there are great as well! Very nice and easy to talk to. Some help with styling or finding items you need to pick up if the store isn't too busy. I recommend to all ages, sizes and styles!

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.

What an exceptional shopping experience. The store is immaculate and the merchandise is well-organized and beautifully displayed for ease of shopping. The boutique only consigns things that are new within the past two years, so everything is stylish and up to date. The staff is friendly and helpful. It is important to note that this is a very "upscale" resale shop, with name brands such as Armani and Coach. I would recommend this store to anyone who is looking to save money, yet purchase high-quality, top of the line merchadise.

5
★★★★★

What an exceptional shopping experience. The store is immaculate and the merchandise is well-organized and beautifully displayed for ease of shopping. The boutique only consigns things that are new within the past two years, so everything is stylish and up to date. The staff is friendly and helpful. It is important to note that this is a very "upscale" resale shop, with name brands such as Armani and Coach. I would recommend this store to anyone who is looking to save money, yet purchase high-quality, top of the line merchadise.

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.

This store is one of a kind!!! I shop here as well as consign clothes,gifts,jewelry,shoes,mens,childrens as well as fine jewelry. Im blown away by the kind staff and well organized store and fun i might add. Its great for a girls day out. Awesome items from A-Z !! Ive also Consigned items here and am very pleased with how the store is run. I exspect currant items when i go there knowing that everyone who calls hears the same thing. Clothes must be cleaned, pressed and in condition you would buy them in, mens 1 yr and womens up to 2 years bought new. Its so easy, you do it yourself and it sits for 3 months for all to see. If it doesnt sell you pick it up at your pick up day. Sounds to good to be true, well its not and im spreading the news. Enjoy this store...its so cool!

5
★★★★★

This store is one of a kind!!! I shop here as well as consign clothes,gifts,jewelry,shoes,mens,childrens as well as fine jewelry. Im blown away by the kind staff and well organized store and fun i might add. Its great for a girls day out. Awesome items from A-Z !! Ive also Consigned items here and am very pleased with how the store is run. I exspect currant items when i go there knowing that everyone who calls hears the same thing. Clothes must be cleaned, pressed and in condition you would buy them in, mens 1 yr and womens up to 2 years bought new. Its so easy, you do it yourself and it sits for 3 months for all to see. If it doesnt sell you pick it up at your pick up day. Sounds to good to be true, well its not and im spreading the news. Enjoy this store...its so cool!

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.

Awful place. Save your time and money. I brought clothes in on a Saturday, called on Wednesday was told they were going to keep some of my clothes, but that I needed to pick up the rest. So, today we went to pick up the clothes and get a breakdown of what they were going to charge for the items. They told us they donated all of the items and that none of them were worth keeping. Hummm...a straight out lie. Not nice at all, not worthy to do business with. Also, the items they do have in the store are very close to what you can get brand new. Donate to Goodwill and take the tax right-off.
I just called the Boutique and spoke to Natalie--the same lady I spoke to on the phone, and she straight out lied and said she did not speak to me, and because we did not pick up the clothes, they were donated. She said we could come in and pick up a donation slip. I told her I read the reviews on line and was going to write one myself and by word of mouth not recommend this place. Surprisingly, she was nice after that! Won't go there again!

1
★☆☆☆☆

Awful place. Save your time and money. I brought clothes in on a Saturday, called on Wednesday was told they were going to keep some of my clothes, but that I needed to pick up the rest. So, today we went to pick up the clothes and get a breakdown of what they were going to charge for the items. They told us they donated all of the items and that none of them were worth keeping. Hummm...a straight out lie. Not nice at all, not worthy to do business with. Also, the items they do have in the store are very close to what you can get brand new. Donate to Goodwill and take the tax right-off.
I just called the Boutique and spoke to Natalie--the same lady I spoke to on the phone, and she straight out lied and said she did not speak to me, and because we did not pick up the clothes, they were donated. She said we could come in and pick up a donation slip. I told her I read the reviews on line and was going to write one myself and by word of mouth not recommend this place. Surprisingly, she was nice after that! Won't go there again!

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1 out of 1 people found this review helpful.

.

This place COMPLETLY ripped me off. When asking for my sales/clothes back, they stated i was not in their computer & that they never took clothes for consignment. I searched high & low for my items but nowhere to be found! I would have much rather 'donated' to salvation army. Least i know its @ a good price helping those in need
BEWARE!!!!!!!!!!!!!!

1
★☆☆☆☆

This place COMPLETLY ripped me off. When asking for my sales/clothes back, they stated i was not in their computer & that they never took clothes for consignment. I searched high & low for my items but nowhere to be found! I would have much rather 'donated' to salvation army. Least i know its @ a good price helping those in need
BEWARE!!!!!!!!!!!!!!

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1 out of 1 people found this review helpful.

.

I have been a consigner and shopper at The Once Again since it opened it's doors. I can honestly say that I have gained thousands (yes, $1000+) of dollars in consignments over the years. I appreciate that they let me know what items they feel will not sell well, so I can take those things to another consignment shop or up the street to the Goodwill donation site. The Once again is always my first stop for re-sale.

4
★★★★☆

I have been a consigner and shopper at The Once Again since it opened it's doors. I can honestly say that I have gained thousands (yes, $1000+) of dollars in consignments over the years. I appreciate that they let me know what items they feel will not sell well, so I can take those things to another consignment shop or up the street to the Goodwill donation site. The Once again is always my first stop for re-sale.

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.

Just finished retrieving my items. BEWARE-after spending 20 minutes trying to find 4 items, I was told they could be with maternity or even men's. They were rude from the start. They LOVE to say, we cannot tell if items have sold because of computer problems. Call after 3 p.m. They even charge you $5 if they donate your item. After 25 minutes found all but one item. I will never step foot in this joint again. (All my items were each $200+ from East side boutique.) I would rather donate to a place than deal with these vipers!

1
★☆☆☆☆

Just finished retrieving my items. BEWARE-after spending 20 minutes trying to find 4 items, I was told they could be with maternity or even men's. They were rude from the start. They LOVE to say, we cannot tell if items have sold because of computer problems. Call after 3 p.m. They even charge you $5 if they donate your item. After 25 minutes found all but one item. I will never step foot in this joint again. (All my items were each $200+ from East side boutique.) I would rather donate to a place than deal with these vipers!

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1 out of 1 people found this review helpful.

.

Refusing to take responsibility on the stores inadequacy she became irate with me and said "We have many 'unstable' customers and I find you to be one of them." WOW! Her lack of professionalism, conflict resolution, customer service, communication and business skills should be noted. Not to mention - she is off her rocker!

1
★☆☆☆☆

Refusing to take responsibility on the stores inadequacy she became irate with me and said "We have many 'unstable' customers and I find you to be one of them." WOW! Her lack of professionalism, conflict resolution, customer service, communication and business skills should be noted. Not to mention - she is off her rocker!

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1 out of 1 people found this review helpful.

.

Once Again has been around for years and thats how long I have been shopping there. It never has been a disappointment. I can't tell you how many peices of really cool jewelry I have gotten there,for a great price too! The sales are great,glad they finally got a web site. The stock changes every day and the displays are always dressed in the currant season and style. So many more people are going to know about "my little secret" now. I will be sure to go every week to make sure I get the "best of the best"!!

5
★★★★★

Once Again has been around for years and thats how long I have been shopping there. It never has been a disappointment. I can't tell you how many peices of really cool jewelry I have gotten there,for a great price too! The sales are great,glad they finally got a web site. The stock changes every day and the displays are always dressed in the currant season and style. So many more people are going to know about "my little secret" now. I will be sure to go every week to make sure I get the "best of the best"!!

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.

Fun shop! Wide variety of items, from designer clothing & accessories for women, men, juniors & children to household goodies.
The seasonal "SALES" they offer are a great way to save even more money. Staff is very helpful. One of a kind items throughout and inventory changes daily.

5
★★★★★

Fun shop! Wide variety of items, from designer clothing & accessories for women, men, juniors & children to household goodies.
The seasonal "SALES" they offer are a great way to save even more money. Staff is very helpful. One of a kind items throughout and inventory changes daily.

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.

I've used Once Again a few times and found them --especially the owner--unpredictable, capricious, and downright snotty, as if the goal were to humiliate the customer.

I don't want to reveal too many details since I still have to deal with them, but a suburban sense of superiority was almost always there.

On rudeness, you'll have to take my word for it.
On the issue of arbitrariness, I've had them reject very fashionable premium brands while they chose to carry Croft & Barrow items (the Kohl's brand) instead! !!! I just don't get it.

My experience has been that bringing in carefully-selected big-name brands, from within the last three years, is not enough to satisfy them. I've had them reject Armani jacket in great shape, and generally found that they accepted a tiny portion of what I brought in. I remain mystified.

I don't know what I did to set their noses out of joint, but I've almost always experienced this unpleasant attitude.

4
★★★★☆

I've used Once Again a few times and found them --especially the owner--unpredictable, capricious, and downright snotty, as if the goal were to humiliate the customer.

I don't want to reveal too many details since I still have to deal with them, but a suburban sense of superiority was almost always there.

On rudeness, you'll have to take my word for it.
On the issue of arbitrariness, I've had them reject very fashionable premium brands while they chose to carry Croft & Barrow items (the Kohl's brand) instead! !!! I just don't get it.

My experience has been that bringing in carefully-selected big-name brands, from within the last three years, is not enough to satisfy them. I've had them reject Armani jacket in great shape, and generally found that they accepted a tiny portion of what I brought in. I remain mystified.

I don't know what I did to set their noses out of joint, but I've almost always experienced this unpleasant attitude.

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.

They were extremely rude and very unprofessional toward me. They did not meet my expectations AT ALL VERY RUDE. SOMEONE FROM THAT BOUTIQUE CALLED MY JOB STATING FALSE STATEMTENT TO MY MANAGER AFTER I CALLED THE BOUTIQUE TO GET AN CLEAR UNDERSTANDING FROM A MESSAGE THAT WAS LEFT ON MY CELL PHONE THAT I STILL HAVE SAVED, JUST IN CASE THIS GO ANY FURTHER . i WOULD NEVER RECOMMEND ANYONE TO THIS BOUTIQUE. NOTHING GOOD COME FROM TELLING LIES. THEY ARE UPSET WITH ME BECAUSE I DECIDE I DID NOT WANT THEM TO SELL AN ITEM FOR ME. I MADE THAT DECISION FOR THE SIMPLE FACT !!! THEY DO NOT PAY WELL FOR QUAILTY ITEM.

1
★☆☆☆☆

They were extremely rude and very unprofessional toward me. They did not meet my expectations AT ALL VERY RUDE. SOMEONE FROM THAT BOUTIQUE CALLED MY JOB STATING FALSE STATEMTENT TO MY MANAGER AFTER I CALLED THE BOUTIQUE TO GET AN CLEAR UNDERSTANDING FROM A MESSAGE THAT WAS LEFT ON MY CELL PHONE THAT I STILL HAVE SAVED, JUST IN CASE THIS GO ANY FURTHER . i WOULD NEVER RECOMMEND ANYONE TO THIS BOUTIQUE. NOTHING GOOD COME FROM TELLING LIES. THEY ARE UPSET WITH ME BECAUSE I DECIDE I DID NOT WANT THEM TO SELL AN ITEM FOR ME. I MADE THAT DECISION FOR THE SIMPLE FACT !!! THEY DO NOT PAY WELL FOR QUAILTY ITEM.

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1 out of 1 people found this review helpful.

.

This is a wonderful shop to get high quality childrens clothes at a fraction of the cost of new. However, they do not pay very well for clothing you bring in. You will often get only a minute fraction of what you consider the item worth. I would definitely recommend shopping here, however, as you can find great deals on sometimes even brand new clothing!

5
★★★★★

This is a wonderful shop to get high quality childrens clothes at a fraction of the cost of new. However, they do not pay very well for clothing you bring in. You will often get only a minute fraction of what you consider the item worth. I would definitely recommend shopping here, however, as you can find great deals on sometimes even brand new clothing!

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.

It can be hard to find a used clothing store, but this is a really great facility. They have a great selection, and the prices are good. They always seem to have sales going on, too. They have lots of name-brand clothes to choose from. But the best thing is that you don't feel like you're getting ripped off here. They really have good deals if you go at the right time.

4
★★★★☆

It can be hard to find a used clothing store, but this is a really great facility. They have a great selection, and the prices are good. They always seem to have sales going on, too. They have lots of name-brand clothes to choose from. But the best thing is that you don't feel like you're getting ripped off here. They really have good deals if you go at the right time.

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.

This is a neat store that has everything from fine jewlery and womens clothing to Mens Wear, childrens clothing and housewears. It pays to go often because there is a turn over of nice clothes and new things keep coming in. I don't get something everytime I go, but I often find a quality piece with lots of wear left.

PROS: You can get some very nice items at a reasonable price.
CONS: The best selction is when you go often.

4
★★★★☆

This is a neat store that has everything from fine jewlery and womens clothing to Mens Wear, childrens clothing and housewears. It pays to go often because there is a turn over of nice clothes and new things keep coming in. I don't get something everytime I go, but I often find a quality piece with lots of wear left.

PROS: You can get some very nice items at a reasonable price.
CONS: The best selction is when you go often.

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