Lonestar Realty & Property Management

★★☆☆☆

About Lonestar Realty & Property Management

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Real Estate

Real Estate
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Lone Star Realty & Property

1020 W Jasper Dr Killeen, TX

2.0 3
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Horrible service!!! My husband is in the military, and we decided to save money and not spend every penny he earned on a rental. That proved to be a mistake with this company. When we asked why repairs weren't being made 4 months after we filed a maintenance report, we were told that they take time because "the owner may be financially strapped just like us." Not that we are, and we have never been late on rent, even paying early some months. So we waited some more. It has just been a horrible experience for us. Poor customer service, and a gerneral lack of carring have made sure that none of our friends will never rent from them and we will definitely not be renewing our lease.

1
★☆☆☆☆

Horrible service!!! My husband is in the military, and we decided to save money and not spend every penny he earned on a rental. That proved to be a mistake with this company. When we asked why repairs weren't being made 4 months after we filed a maintenance report, we were told that they take time because "the owner may be financially strapped just like us." Not that we are, and we have never been late on rent, even paying early some months. So we waited some more. It has just been a horrible experience for us. Poor customer service, and a gerneral lack of carring have made sure that none of our friends will never rent from them and we will definitely not be renewing our lease.

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We had an ok experience. The home was good. The repairs took several days but we didn't complain about that. When the time came for us to move due to military relocation, we began the cleaning process. We hired professional cleaners but not the cleaners on their "preferred list" but they did a great job! The day of the final inspection, we were going to trust their judgement and not attend but I read the reviews stating that they will keep your deposit without just cause so I stayed. When she arrived she began to ask us about things that were wrong...things that we indicated on the move in inspection. She argued and said we didn't then I politely showed her the remarks on the paper and she simply replied "ok" ...no apology. I knew it was something fishy at this point. After searching for more problems, yet unable to find them, she struggled to pull the stove back and found a one inch spot. She then said we didn't hire cleaners and they would need to hire professionals. I offered to clean the spot with lysol wipes that were in my car. She quickly stated that she was late for another appointment so she had to leave immediately and there was no time to wipe the spot. We hurried out a she said you did a good job at cleaning but it still needs to be cleaned again. I didn't get mad. If they have to resort to such tactics to keep deposits then I will make sure people are aware. I guess its our fault for not reading I reviews from several sources BEFORE you do business with them. Oan that than that they weren't bad but it would have been nice to get back money that we deserved. But I guess that when they are done with you they show their true colors.

1
★☆☆☆☆

We had an ok experience. The home was good. The repairs took several days but we didn't complain about that. When the time came for us to move due to military relocation, we began the cleaning process. We hired professional cleaners but not the cleaners on their "preferred list" but they did a great job! The day of the final inspection, we were going to trust their judgement and not attend but I read the reviews stating that they will keep your deposit without just cause so I stayed. When she arrived she began to ask us about things that were wrong...things that we indicated on the move in inspection. She argued and said we didn't then I politely showed her the remarks on the paper and she simply replied "ok" ...no apology. I knew it was something fishy at this point. After searching for more problems, yet unable to find them, she struggled to pull the stove back and found a one inch spot. She then said we didn't hire cleaners and they would need to hire professionals. I offered to clean the spot with lysol wipes that were in my car. She quickly stated that she was late for another appointment so she had to leave immediately and there was no time to wipe the spot. We hurried out a she said you did a good job at cleaning but it still needs to be cleaned again. I didn't get mad. If they have to resort to such tactics to keep deposits then I will make sure people are aware. I guess its our fault for not reading I reviews from several sources BEFORE you do business with them. Oan that than that they weren't bad but it would have been nice to get back money that we deserved. But I guess that when they are done with you they show their true colors.

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This real estate company helped my husband out alot when he moved to find a house to rent. They were able to give him advice and help him out best they could. They had some real nice houses available and they allow pets too. Thier customer service skills were outstanding as well. He was definately pleased with the service!

4
★★★★☆

This real estate company helped my husband out alot when he moved to find a house to rent. They were able to give him advice and help him out best they could. They had some real nice houses available and they allow pets too. Thier customer service skills were outstanding as well. He was definately pleased with the service!

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