Lone Star Solar Screens

This company took my order and lost it for over two weeks. When I called and asked for a date for install they said they never received my order so I faxed it over to them he started yelling at me. I know now it was the owner from the way other company's described the same scenario as what happened to me. I asked for the name from the suppliers and got a great guy that is respectful. I printed the other reviews and faxed them to this company and told them thanks for doing me a favor and running me off. I hope by doing this review and letting everyone in my e-mail list know what kind of company this is they might get the message but I talked to the BBB and they said these were the same comments they had received on this company and there were many more.

Posted 07/29/08 | Report Abuse

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Good Response time on the free estimate (my neighbor and I both got estimates). Excellent Prices (so we thought). They were about 17% less than The McKinney TX Company that also gave us an estimate.

My neighbor got them & boy is he sorry about it. We waited to see their screens before we made the decision to buy. Holy Cow is all I could say when we saw the screens screwed right into the window frames. Very thin and flimsy aluminum frame, cheap outside plastic corners (that will break in a year or two in this Texas Heat & Sun), and SCREWED Into the windows.
We went ahead and ordered the more expensive screens from SSW in McKinney because we liked the owner, who came to our home twice) and explained everything. They are here in McKinney. He was professional, provided us with a LIFETIME Warranty and the screens are 4 or 5 times better than our friends next door. The Frame is VERY Heavy Duty Extruded Aluminum, Matches perfectly with our paint, and they don't have to be screwed into the windows. They FIT Perfectly.
Stay away from Lone Star Solar Screens. Call the guys in McKinney. Solarscreenworks.com

Posted 06/14/08 | Report Abuse

1 out of 1 people found this review helpful.

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I recently contacted Lone Star. I found them to be extremely rude and unprofessional. Since then I have visited with other solar screen businesses and found out that their product is sub par also. They use plastic corners and smaller frames and the grids are not riveted.

Posted 12/28/07 | Report Abuse

2 out of 2 people found this review helpful.

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Be aware, this company can be nasty! First someone came to my house gave a quote for something in the range of 300. 6 month later when I shop for a new quote, another guy from the same company came and quoted me close to 700 for the SAME windows. When I asked why, they claim material price increased, and the first guy made a mistake!

Later on when I purchased the screens, they installed without notifying me, so I never had a chance to make changes to the old plan. Then they called to ask for money, attitude was really rude, and threaten to go collection on me on the phone.

The workman ship seems OK. But be aware, the experiences I had with this company was awful!

Posted 10/08/07 | Report Abuse

1 out of 1 people found this review helpful.

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