Original Mattress Co

★★★☆☆
  • 4425 Park Rd Ste 110

    Charlotte, NC 28209

    Map & Directions
  • 704-523-3337

3.3333 3
Hi! Sign in to let us know how Original Mattress Co was?
Write a Review
.

2 years ago, we purchased one of the more expensive mattresses from Original Mattress Co. based on the Salespersons recommendation. Now, the mattress looks like it is 20 years old. In the beginning, we tried numerous times to return the mattress for a credit or a newer mattress and they told us we can only trade it in one time, which we did and no better. We then asked them about the warranty ?? the mattress was failing or just a lemon and they told us the 3? indentations were normal and we need to adjust to the bed ?? all of this now untrue.
Our backs have hurt us every morning for the last 2 years. We decided to just buy a new bed and after shopping for a new mattress (again after 2 years) we cannot believe the difference. This was the worst purchase we have ever made. If you are considering buying a new mattress stick to the name brands you know!

1
★☆☆☆☆

2 years ago, we purchased one of the more expensive mattresses from Original Mattress Co. based on the Salespersons recommendation. Now, the mattress looks like it is 20 years old. In the beginning, we tried numerous times to return the mattress for a credit or a newer mattress and they told us we can only trade it in one time, which we did and no better. We then asked them about the warranty ?? the mattress was failing or just a lemon and they told us the 3? indentations were normal and we need to adjust to the bed ?? all of this now untrue.
Our backs have hurt us every morning for the last 2 years. We decided to just buy a new bed and after shopping for a new mattress (again after 2 years) we cannot believe the difference. This was the worst purchase we have ever made. If you are considering buying a new mattress stick to the name brands you know!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I've just bought my 3rd mattress from The Original Mattress Co. here in Charlotte and I'm very pleased with all the mattresses they have made for me. They build them here in Charlotte and I like buying locally when I can. I do have a complaint about the company, when they delivered my last mattress they would not take my old bed apart and move it to another room. I had to do that myself.

4
★★★★☆

I've just bought my 3rd mattress from The Original Mattress Co. here in Charlotte and I'm very pleased with all the mattresses they have made for me. They build them here in Charlotte and I like buying locally when I can. I do have a complaint about the company, when they delivered my last mattress they would not take my old bed apart and move it to another room. I had to do that myself.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Bought at the South Blvd. location and paid over 1000 for queen pillow top. It lasted 1 and 1/2 years before the body impression in the middle developed and eventually got worst to the point where I can no longer even attempt to sleep on this bed. Every morning I would try to get out of bed and would feel like I was hit by a bus. A service guy came out (Frank MacDonald) and he told me it was my frames fault. He got on the bed and jumped up and down and said, "see how the frame in the middle is going up and down?" I said, "no the frame is stationary in the middle because of the middle support." He kept saying it was my frame and suggested that I put blocks of wood or some brick under the head and feet parts. I was wondering what good would that do, since the middle of the bed is the problem and I have already seen that the middle is correctly supported. He told me that body impressions are normal. I would expect that after 12 or 15 years, but not after 1 year. So far he has said that there is nothing they can do. I am going to file a BBB report and get Action 9 News with Don Griffin involved if something is not resolved. This has been the biggest waste of 1000 dollars. I now sleep on the guest room mattress which is a cheap Sealy I bought years ago for 400.00. I sleep better on that than on The Original Mattresses Top of the Line Queen pillow top.

5
★★★★★

Bought at the South Blvd. location and paid over 1000 for queen pillow top. It lasted 1 and 1/2 years before the body impression in the middle developed and eventually got worst to the point where I can no longer even attempt to sleep on this bed. Every morning I would try to get out of bed and would feel like I was hit by a bus. A service guy came out (Frank MacDonald) and he told me it was my frames fault. He got on the bed and jumped up and down and said, "see how the frame in the middle is going up and down?" I said, "no the frame is stationary in the middle because of the middle support." He kept saying it was my frame and suggested that I put blocks of wood or some brick under the head and feet parts. I was wondering what good would that do, since the middle of the bed is the problem and I have already seen that the middle is correctly supported. He told me that body impressions are normal. I would expect that after 12 or 15 years, but not after 1 year. So far he has said that there is nothing they can do. I am going to file a BBB report and get Action 9 News with Don Griffin involved if something is not resolved. This has been the biggest waste of 1000 dollars. I now sleep on the guest room mattress which is a cheap Sealy I bought years ago for 400.00. I sleep better on that than on The Original Mattresses Top of the Line Queen pillow top.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Original Mattress Co, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review