Emergency Veterinary Clinic

★★★★☆

Pets & Animals

Pets & Animals
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8841 College Pkwy Fort Myers, FL

3.5 4
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I'm honestly blown away by the negative reviews here! My 3 1/2 year old Chihuahua, Lucy, was diagnosed by our primary vet with a mild outer-ear infection in late October 2011. About a week later, after treating our Lucy at home, we noticed her ear was smelling real bad and she had started to wobble to the right. We took her to the Emergency Veterinary Clinic late on a Sunday night and the doctor spent about 45 minutes with us. My own vet never spent 45 minutes with us! The doctor gave her a complete exam, got on the floor with her, explained the extent of her infection to me and even let me look in her ear with his tools! He was caring and professional... so much so, that I asked if he had a day practice! We got Lucy on heavier anti-biotics and continued to fight a serious ear infection. The doctor even recommended a neurologist in Sarasota in case there was an under-laying cause or brain trauma. Due to the cost of the neurologist and the reassurance by our primary vet that this was nothing more than a bad infection, we declined the trip to Sarasota.

After a couple of seizures and so much heat-tilt/wobbling that she could barely walk, we took Lucy back to our primary vet. Again, we were told that this was simply an ear infection and that she would be fine "in a week or two". Sadly, a week later, we came home to find her drooling and unresponsive. We took her to our vet immediately and were told surprisingly that she has a brain tumor, won't recover and "we had to put it down". Yes, my primary vet who has taken my money for 3 1/2 years refered to my Lucy as "it". We went to Emergency Veterinary Clinic for a second opinion. Sadly, the second opinion was the same. Under the ear infection was a tumor. At that point, we had no option to innitiate end of life care. We lost our beloved Lucy on December 16th. The vet and the girl working in the office were amazingly empathetic. They already knew they were getting our money... but they still displayed care and compassion towards not just my wife and I, but Lucy as well. They let my wife and I take as much time as we needed to say our goodbyes, they made a mold of her paw for us (at no extra charge!) and they spoke softly and caringly as if this little chihuahua was one of their own. I had to leave the room (I couldn't stand to be in there when she passed!), but my wife got to hold her (with her favorite toy) while they put her to sleep. Caring, empathetic and sincere.

We could not have asked for a better end-of-life situation. They even followed up with a sweet card in the mail and a phone call. Special thanks to the team, who made our terrible night as comforting as could be.

5
★★★★★

I'm honestly blown away by the negative reviews here! My 3 1/2 year old Chihuahua, Lucy, was diagnosed by our primary vet with a mild outer-ear infection in late October 2011. About a week later, after treating our Lucy at home, we noticed her ear was smelling real bad and she had started to wobble to the right. We took her to the Emergency Veterinary Clinic late on a Sunday night and the doctor spent about 45 minutes with us. My own vet never spent 45 minutes with us! The doctor gave her a complete exam, got on the floor with her, explained the extent of her infection to me and even let me look in her ear with his tools! He was caring and professional... so much so, that I asked if he had a day practice! We got Lucy on heavier anti-biotics and continued to fight a serious ear infection. The doctor even recommended a neurologist in Sarasota in case there was an under-laying cause or brain trauma. Due to the cost of the neurologist and the reassurance by our primary vet that this was nothing more than a bad infection, we declined the trip to Sarasota.

After a couple of seizures and so much heat-tilt/wobbling that she could barely walk, we took Lucy back to our primary vet. Again, we were told that this was simply an ear infection and that she would be fine "in a week or two". Sadly, a week later, we came home to find her drooling and unresponsive. We took her to our vet immediately and were told surprisingly that she has a brain tumor, won't recover and "we had to put it down". Yes, my primary vet who has taken my money for 3 1/2 years refered to my Lucy as "it". We went to Emergency Veterinary Clinic for a second opinion. Sadly, the second opinion was the same. Under the ear infection was a tumor. At that point, we had no option to innitiate end of life care. We lost our beloved Lucy on December 16th. The vet and the girl working in the office were amazingly empathetic. They already knew they were getting our money... but they still displayed care and compassion towards not just my wife and I, but Lucy as well. They let my wife and I take as much time as we needed to say our goodbyes, they made a mold of her paw for us (at no extra charge!) and they spoke softly and caringly as if this little chihuahua was one of their own. I had to leave the room (I couldn't stand to be in there when she passed!), but my wife got to hold her (with her favorite toy) while they put her to sleep. Caring, empathetic and sincere.

We could not have asked for a better end-of-life situation. They even followed up with a sweet card in the mail and a phone call. Special thanks to the team, who made our terrible night as comforting as could be.

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I have had the opportunity to review this clinic both from a consumers point of view in the late 1990's and recently as an employee, both experiences have left me with serious concerns regarding their particular style of pet care.

Late in 1998 I had to take my dog, in the middle of the night, to this clinic. She was having problems with diarrhea and vomiting. I was told by the Doctor on Duty that she needed full chest x-rays. When I again explained that her problem was with her digestive system, he/she insisted that they were the Doctor and (with a mightier than thou attitude) would not listen to my description of the symptoms.

Four hours and $1700 dollars later I was sent home with chest x-rays and a very sick dog, you see the chest x-rays showed no problems. Which I already knew. The Doctor refused to take abdominal x-rays.

The next morning I took her to her regular Vet and was told the dog was dying from an intestinal blockage. She required immediate surgery, which lasted 3 hours, and it was "touch and go" for the next 10 days. Luckily due to the regular Veterinarian's prompt attention, my dog lived! I was asked by the regular Vet "why didn't the Emergency Veterinary Clinic take abdominal x-rays?" I explained that they would not listen to my explanation of the symptoms and had insisted on the chest x-rays.

Some years later I heard the Emergency Veterinary Clinic had new management and a new staff, so I went to work for them. What I found was appalling.

The staff was very "cold" towards clients and their pets, and in fact the same doctor that had misdiagnosed my dog in 1998 was still there practicing. I witnessed substandard care at outrageous prices, inadequately trained senior technicians, and assistant technicians who were not trained at all and had no prior experience. Animals were left in cages without medical care for hours at a time, especially if the staff knew the clients had limited funds, and some, due to lack of funds, were turned away on the spot. Even very serious cases, like suspected Parvo. If clients brought in a pet that had been hit by a car and had little money, the were only offered the choice of euthanasia, even when the pet could have been saved.

Overall, I would personally not recommend this particular emergency clinic to anyone with a pet. Since there are now several emergency veterinary clinics in Lee and Collier County, plus an outstanding emergency veterinary clinic in Pt. Charlotte, I would do some research, BEFORE you need services, of the many choices available to you. This Clinic used to be the "only game in town" as I said above , you now have choices.

In an emergency situation I would take my animals to the Animal ER in Cape Coral located in the Merchants Crossing Sopping Center. If you live in Southern Lee County or Naples, I would use the Emergency Pet Hospital of Collier County. They are both less expensive and the staff members at both hospitals are highly trained and extremely compassionate.

1
★☆☆☆☆

I have had the opportunity to review this clinic both from a consumers point of view in the late 1990's and recently as an employee, both experiences have left me with serious concerns regarding their particular style of pet care.

Late in 1998 I had to take my dog, in the middle of the night, to this clinic. She was having problems with diarrhea and vomiting. I was told by the Doctor on Duty that she needed full chest x-rays. When I again explained that her problem was with her digestive system, he/she insisted that they were the Doctor and (with a mightier than thou attitude) would not listen to my description of the symptoms.

Four hours and $1700 dollars later I was sent home with chest x-rays and a very sick dog, you see the chest x-rays showed no problems. Which I already knew. The Doctor refused to take abdominal x-rays.

The next morning I took her to her regular Vet and was told the dog was dying from an intestinal blockage. She required immediate surgery, which lasted 3 hours, and it was "touch and go" for the next 10 days. Luckily due to the regular Veterinarian's prompt attention, my dog lived! I was asked by the regular Vet "why didn't the Emergency Veterinary Clinic take abdominal x-rays?" I explained that they would not listen to my explanation of the symptoms and had insisted on the chest x-rays.

Some years later I heard the Emergency Veterinary Clinic had new management and a new staff, so I went to work for them. What I found was appalling.

The staff was very "cold" towards clients and their pets, and in fact the same doctor that had misdiagnosed my dog in 1998 was still there practicing. I witnessed substandard care at outrageous prices, inadequately trained senior technicians, and assistant technicians who were not trained at all and had no prior experience. Animals were left in cages without medical care for hours at a time, especially if the staff knew the clients had limited funds, and some, due to lack of funds, were turned away on the spot. Even very serious cases, like suspected Parvo. If clients brought in a pet that had been hit by a car and had little money, the were only offered the choice of euthanasia, even when the pet could have been saved.

Overall, I would personally not recommend this particular emergency clinic to anyone with a pet. Since there are now several emergency veterinary clinics in Lee and Collier County, plus an outstanding emergency veterinary clinic in Pt. Charlotte, I would do some research, BEFORE you need services, of the many choices available to you. This Clinic used to be the "only game in town" as I said above , you now have choices.

In an emergency situation I would take my animals to the Animal ER in Cape Coral located in the Merchants Crossing Sopping Center. If you live in Southern Lee County or Naples, I would use the Emergency Pet Hospital of Collier County. They are both less expensive and the staff members at both hospitals are highly trained and extremely compassionate.

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I applaud this clinic for it's hard work and dedication to Animal Care.I thank them for being their in my time of need. They may be a little pricey but, not compared to my husbands visit at the human ER. I found the staff at the EVC to be a lot kinder, caring and friendlier then the staff at the human ER. I have heard some people say that they found the staff to be cold. I don't think they are cold - I think they must maintain a calm demeanor in emergencies with pets just as the staff members in the human hospitals do. I can't say I blame them for requesting payment right away people are not as honorable today as they once were. All in all my phone bill was paid a little late that month but I still have my Baby thanks to them.

5
★★★★★

I applaud this clinic for it's hard work and dedication to Animal Care.I thank them for being their in my time of need. They may be a little pricey but, not compared to my husbands visit at the human ER. I found the staff at the EVC to be a lot kinder, caring and friendlier then the staff at the human ER. I have heard some people say that they found the staff to be cold. I don't think they are cold - I think they must maintain a calm demeanor in emergencies with pets just as the staff members in the human hospitals do. I can't say I blame them for requesting payment right away people are not as honorable today as they once were. All in all my phone bill was paid a little late that month but I still have my Baby thanks to them.

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1 out of 1 people found this review helpful.

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This clinic tends to be a bit mercenary - clearly stating that payment is required when service is rendered. Care is good, but staff tends to be a bit cold. Also, this clinic is rather expensive and one gets the feeling they can charge whatever they want because - if are there - you will do anything necessary to save your pet.

PROS: Good diagnostic & supportive care
CONS: Expensive

3
★★★☆☆

This clinic tends to be a bit mercenary - clearly stating that payment is required when service is rendered. Care is good, but staff tends to be a bit cold. Also, this clinic is rather expensive and one gets the feeling they can charge whatever they want because - if are there - you will do anything necessary to save your pet.

PROS: Good diagnostic & supportive care
CONS: Expensive

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