Pope Plumbing Incorporated

We have used them a couple of times and had great results. They are honest, dependable and very polite. I am sometimes a little worried about meeting a service tech at my home without my husband there but I would never worry about these guys! Very clean cut professional and gentleman. Their work has been superior to any we have ever used in the past. We are definitely switching from the company we had been using for 28 years (Schrade)! Thanks guys you are the best!

Pope plumbing did a fantastic job. They were there when they said they would as a matter of fact they were even early. Pope plumbing came in very professional, they diagnosed the problem quickly, the repair was completed and the gentleman even cleaned up after it was like they were not even there. Would definitely refer them!!!

I never expected to have such professionalism from a plumbing company. From the time the technician walked in the door he was very polite and conscious of the fact that he was a guest in my home. He even did a great job cleaning up after himself!!! I would defiantly recommend to anyone in need.

Because of the home warranty program I bought, we were forced to use Pope Plumbing. The job was never done correctly the first time....and that is not an exageration. The last time Pope Plumbing came out to repair a hot water heater, the same heater leaked and caused a couple thousand dollars of damage. After that, I called my own plumber to make repairs.

I had Mike Salmon, from Pope Plumbing, install a water heater. After we called, he came out the next day to do the installation. After the install, he checked the line for leaks and found two, which he also repaired. He was very professional, as well as helpful. He pulled a permit, did everything up to code and had an inspector come out to make sure we were compliant with all city requirements so that we would not have a problem if we were ever to sell our home. If you want someone who knows what they are doing, and will do it in a timely manner, I would recommend Pope Plumbing.

B. Miller Carrollton, Texas

Got quote from them, guy was rude to me, talked down to me like I was stupid. Then got the quote wanting $1047 to run a water line and faucet outside. He insisted we needing copper but was have pvc pipes in the ground. So was trying to charger us alot since the cost of copper is more than pvc. DON"T USE THEM !
I will either do it myself or find someone that will listen to me

I used Pope a few weeks ago to install my tankless waterheater. I was intimidated on the idea of calling a plumber because of all the stereotypical hoopla that you hear. However, I was recomended to this company by a friend. He was very satisfied with his service, as I was with mine. The gentleman was friendly and answered all of my annoying questions honestly. When he left I felt very comfortable and shortly after the city came out to green tag my water heater after the inspection. I will continue to use Pope in the future.

I HAVE USED POPE PLUMBING IN THE PAST AND JUST IN THE LAST TO WEEKS AND I HAVE A WATER HEATER THAT WAS LEAKING AND CALL AND WITH IN THE HOUR THERE WAS A TECH AT MY DOOR AND HE WAS VERY PROFESSIONAL, AND HE EVEN WORE THOSE THINGS ON HIS SHOES SO HE WOULD NOT TRACK ANY THING IN THE HOUSE, HE WENT STRAIT TO MY WATER HEATER AND WENT OVER EVERY THING WITH ME AT WHAT NEEDS TO BE DONE AND HELPED ME UNDERSTAND THE PROCESS. THE PRICE WAS ABOUT WHAT I EXPECTED AND THE JOB WAS DONE IN ABOUT 3 HOURS AND THE CITY INSPECTOR WAS OUT THE NEXT DAY AND GAVE US A GREEN TAG.SO I WILL CALL THEM AGAIN

My elderly mother needed a plumber for a gas leak at her home because the gas company came out, found a gas leak, and shut off the gas. We needed to get the leak fixed in order to get the gas and heat turned back on. This was just before New Years weekend and the company we normally used could not get out quickly. She saw a Pope Plumbing truck on her street and approached the plumber about contacting his company to do the repair. They re-arranged their schedule and came over the same day to look at the problem. Fixing the initial leak and testing was not initially going to be a problem.

The next issue was where we had the problem. The plumber recommended disconnecting a separate line to a working gas grill in the back of the house and a working gas light in the front of the house. My mother got me on the phone with him and I asked him why? He said there might be a leak in that line also. I said why can't you test and repair that line also and he said he was only concerned with getting the 1st repair fixed and getting the gas turned back to the house. I told him I understand that it was ok to get the 1st leak fixed but I wanted the 2nd line tested to verify if that line had a leak or not. He started to argue with me that he did not want to do that and he wasn't going to have me tell him what to do and he hung up on me. I called the main company number to complaint about this plumber hanging up on me and was told he would check into that. My mother called me later & told me the plumber was going to leave and not fix any of the leaks and she had to talk him into doing the 1st repair.

We now have to hire a different company to come out and test the second line to the grill and gas light because the first one cut and capped the line at the meter and cut the line at the gas grill without testing.

We will not use this company again because of their attitude.

We had to use them due to Nations (which we never renewed again either). We paid the inital 50 co-pay. Then they charged us 850 over the price that nations paid for. So we ended up paying 1700 bucks for a 40 gallon water heater. I complained to the owner about the tech but apparently it was his brother so it did no good. BEWARE-- NOT USE!

My home warranty company sends them out when I have a problem.But they never fix it or fix it right.I time they even told me they would have to replace the seal under the toilet and the warranty company would not cover it.He said it would cost $350.00 and he could do it on the side the next day.After talking to some friends they said he was crazy so I called and cancelled the job.I have not had a problem since.This was 2 years ago.Most recently they came in on another issue I explained the problem ,they asked for my co-pay then told me the warranty would not cover it.Within minutes of taking my money and doing ABSOLUTLY NOTHING after a heated argument he smurked and drove away. I will call someone else.

PROS:
CONS: Dishonest,No customer service

I had two hot water heaters installed by Pope, and they aren't working properly. Discussions continue, and my next post will give details on their response. I agree with previous posts, their prices are high.

I have used Pope twice, both times to unclog a drain. The first time, they had to go on the roof to remove the clog. There is an additional charge for this but the overall bill was still very reasonable. The next time, they fixed the immediate problem (a different problem) and gave an estimate for an improvement that would reduce future problems. They in no way tried to push the more expensive solution when I decided to opt against it. Instead, they made the agreed upon repair quickly and cheerfully. The fix has held for several years.

We had a sink leak and needed some various plumbing things fixed. The end result was good, but after discovering what was wrong and asking around afterwards, we found out we were overcharged by a good amount. Maybe that's just what other people were telling us, but they said the part that needed to be fixed in the sink was small and not hard. We basically paid $400 for some washers or something to be replaced. Labor and expertise is expensive, but it shouldn't be this expensive for such a small problem.

PROS: Good result
CONS: Expensive!