North Park Lincoln

★★★★☆
  • 9207 San Pedro Ave

    San Antonio, TX 78216

    Map & Directions
  • 210-341-8841

Automotive

Automotive
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after 3 weeks of searching&excruciating haggling, finally found np lincoln and bought my 2010 MKZ. purposely waited couple of months to write a review to ensure all promises were kept and services fulfilled - now i feel sheepish because it

3
★★★★★

after 3 weeks of searching&excruciating haggling, finally found np lincoln and bought my 2010 MKZ. purposely waited couple of months to write a review to ensure all promises were kept and services fulfilled - now i feel sheepish because it

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I'm a first time Lincoln buyer and my experience with North Park Lincoln was amazing!!! Elliott Coelho was so helpful! I recommend him as a salesperson. He's very nice, very polite, and extremely helpful. Explains everything to your

3
★★★★★

I'm a first time Lincoln buyer and my experience with North Park Lincoln was amazing!!! Elliott Coelho was so helpful! I recommend him as a salesperson. He's very nice, very polite, and extremely helpful. Explains everything to your

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First time buyer a vehicle at North Park Lincoln was the best experience and most stress-free. Gilbert Hinojosa provided excellent customer service, dedicated and devoted to make sure that we were taken well care of. Most sales rep would

3
★★★★★

First time buyer a vehicle at North Park Lincoln was the best experience and most stress-free. Gilbert Hinojosa provided excellent customer service, dedicated and devoted to make sure that we were taken well care of. Most sales rep would

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I had my car, an impeccably maintained, low mileage, 1995 Lincoln Mark VIII, serviced at North Park Lincoln on Nov 13, 2013. (MY car has always been serviced - superbly - by Lincoln but this was my first visit at this Dealership since I just recently moved to SA). After service the car was washed but apparently with my telescoping antenna outWhen I got home I noticed the gross deformity of my antenna and contacted my Svc Advisor, Mr. Andrews. He texted me back and assured me it will be taken care of and an antenna will be ordered. Waited for weeks and periodically inquired with Mr. Andrews but was completely blown off. Finally sent a message to Mr. Sanders, the Svc Mgr. He took action immediately and I was scheduled for an antenna replacement. On the 18th of Dec when I met up with Mr. Andrews again, he apologized for dropping the ball and assured me a certified technician will be changing my antenna. When I picked up the car I rushed home and parked it. (I only drive the Lincoln on special occasions; we have two other cars). Few days later I sold the car to a good friend of mine and I left for an out of town trip. When I came back, I ran into my friend who marveled how good the car is but told me the antenna would not retract and the radio cannot be turned off! I sent a message to Mr. Andrews and Mr. Sanders to let them know what happened and asked if it was really a certified technician who did this to my car. Neither one of them even bothered to respond to my inquiry. Extremely disappointed with the substandard car/customer service.

1
★☆☆☆☆

I had my car, an impeccably maintained, low mileage, 1995 Lincoln Mark VIII, serviced at North Park Lincoln on Nov 13, 2013. (MY car has always been serviced - superbly - by Lincoln but this was my first visit at this Dealership since I just recently moved to SA). After service the car was washed but apparently with my telescoping antenna outWhen I got home I noticed the gross deformity of my antenna and contacted my Svc Advisor, Mr. Andrews. He texted me back and assured me it will be taken care of and an antenna will be ordered. Waited for weeks and periodically inquired with Mr. Andrews but was completely blown off. Finally sent a message to Mr. Sanders, the Svc Mgr. He took action immediately and I was scheduled for an antenna replacement. On the 18th of Dec when I met up with Mr. Andrews again, he apologized for dropping the ball and assured me a certified technician will be changing my antenna. When I picked up the car I rushed home and parked it. (I only drive the Lincoln on special occasions; we have two other cars). Few days later I sold the car to a good friend of mine and I left for an out of town trip. When I came back, I ran into my friend who marveled how good the car is but told me the antenna would not retract and the radio cannot be turned off! I sent a message to Mr. Andrews and Mr. Sanders to let them know what happened and asked if it was really a certified technician who did this to my car. Neither one of them even bothered to respond to my inquiry. Extremely disappointed with the substandard car/customer service.

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The best sales and service. I broke down next to the dealer ship and they went out of their way to help me very quickly to get my vehicle in service. While I waited, I asked a few questions about their lincoln product and they were very informative and did not pressure me. The next time I purchase a car it will be a lincoln.
Thank you North Park Lincoln

5
★★★★★

The best sales and service. I broke down next to the dealer ship and they went out of their way to help me very quickly to get my vehicle in service. While I waited, I asked a few questions about their lincoln product and they were very informative and did not pressure me. The next time I purchase a car it will be a lincoln.
Thank you North Park Lincoln

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My wife recently bought a car from North Park Lincoln Mercury and traded in our old car. Because she and I co-owned the old minivan, the sales manager sent her home with some paperwork so that I could sign it over to the dealership. After talking it over with me, she and I decided we could get much more by selling the minivan than by trading it in, so I didn't sign the papers. We called the dealership, and they let us pay a little extra for the new vehicle instead of doing the trade-in. Deal done, right? Hardly. When we called about picking our old minivan up two days later, we were told it had been sold at auction, even though we still had the title! The sales manager said they would get it back. Days and weeks passed, and every time we asked about it, the manager said he was getting it back. He became very reticent, offering no apology, explanation of why they sold our car, or indication of where it was or who was driving it all this time. When they finally got it back a month later, it had cigarette burns in the seat, the center console was full of ashes (someone had used it as an ashtray) and the oil pump was shot. Clearly, it had been driven a lot. Still, no apology, words of empathy -- nothing. I was very disappointed. I asked the sales manager, and he said it was common practice for a dealership to sell a car before they gain ownership of it/have the title. I don't know whether I should believe this, but I do know that once it had made the new vehicle sale, this dealership wasn't very customer-friendly. I'd be very careful dealing with these guys.

1
★☆☆☆☆

My wife recently bought a car from North Park Lincoln Mercury and traded in our old car. Because she and I co-owned the old minivan, the sales manager sent her home with some paperwork so that I could sign it over to the dealership. After talking it over with me, she and I decided we could get much more by selling the minivan than by trading it in, so I didn't sign the papers. We called the dealership, and they let us pay a little extra for the new vehicle instead of doing the trade-in. Deal done, right? Hardly. When we called about picking our old minivan up two days later, we were told it had been sold at auction, even though we still had the title! The sales manager said they would get it back. Days and weeks passed, and every time we asked about it, the manager said he was getting it back. He became very reticent, offering no apology, explanation of why they sold our car, or indication of where it was or who was driving it all this time. When they finally got it back a month later, it had cigarette burns in the seat, the center console was full of ashes (someone had used it as an ashtray) and the oil pump was shot. Clearly, it had been driven a lot. Still, no apology, words of empathy -- nothing. I was very disappointed. I asked the sales manager, and he said it was common practice for a dealership to sell a car before they gain ownership of it/have the title. I don't know whether I should believe this, but I do know that once it had made the new vehicle sale, this dealership wasn't very customer-friendly. I'd be very careful dealing with these guys.

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