North Park Lincoln

★★★★☆
  • 9207 San Pedro Ave

    San Antonio, TX 78216

    Map & Directions
  • 210-341-8841

Automotive

Automotive
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We buy my wife a used 2008 Lincoln MKX. A month after buying the car she receives a recall notice about airbags in the car. North Park tell her they dont have the recall replacement parts but they will call when they get it.
A year later, another recall letter. This one says, "The Lincoln Motor Company previously sent you a letter notifying you of an important safety recall on your vehicle's front passenger airbag inflator. Lincoln continues to work closely with our supplier's to produce the needed parts for this repair. Until parts are available to repair your vehicle, Lincoln is offering to pay for the use of a rental vehicle as a means of alternate transportation. When parts become available, The Lincoln Motor Company will notify you via mail to schedule your FREE airbag recall repair with your dealer. Parts are anticipated to become available during the second and third quarters of 2018. If you require a rental vehicle while waiting for parts to become available for your vehicle, please contact your local Ford or Lincoln dealer."
I immediately called the service line at North Park and am told they do not have the parts. I explain I understand and ask for a rental. The North Park service rep on the phone tells me I cant bring it in for two days because the person who handles the recalls won't be in until then. I tell her I'll be there in the morning.
I show up the next morning. The first couple of service reps give me the runaround. Their boss shows up. The same thing, no parts, no rental until the part comes in and we turn the car in for repair. She says I have to make an appointment after they get the parts in. She says I will get notice when a part comes in. I read to her the letter. She tries to tell me I am misunderstanding the letter.
I tell her to give me a letter on North Park Lincoln letterhead explaining every excuse I was told by her and the other service reps and lead. I ask her to include in the letter that North Park has no parts available to make the recall repair, how the recall notice letter I have says no rental is allowed for my wife until a part comes in, and to have my wife and children ride in a car with the faulty airbags. I tell her to give me something in writing that says what she just told me and I will drive away. She tells me no, she won't put that in writing.
She goes inside and, I assume, speaks with someone else while I make a phone call to a number she provided. I get hung up on by a machine. I look up the recall phone number on my own and am on hold when the North Park rep walks back up.
She now says they can fit the car in next Wednesday, a week and half away. I ask why she told me they did not have the part for the repair. She says, I never told you that., as if I cant remember the conversation we just had moments before. I blow that off and say, ok, where do you want me to leave the vehicle until the recall repair is made? She tells me I am not leaving the vehicle there but I am to bring it back on Wednesday. We then go over the letter in my hand again.
She asks me why it is so urgent all of a sudden. She says the recall has been going on for 2 or 3 years. I explain this is the first letter I read, tell her I had no idea this was the Takatta airbag recall to fix airbags that kill people, explain how my son, my wife and myself have ridden in this vehicle not knowing the danger. She tells me to just drive without someone in the passenger side of the vehicle, the airbag is safe in the driver side. I decide to not explain to her about the lady getting her throat cut was the driver of the vehicle. Instead I point out to this is a family car, and ask where should the passenger sit, in the hatchback section?
She then tells me, well Hertz has no rental cars and wont until Wednesday. She says Hertz is bringing vehicles in from Brownsville and I will have to wait to get the rental. This upsets me, but I stay calm and ask confirm that she is telling me Hertz has no cars in all of San Antonio, Texas they can rent me? She says yes. I say that is a lie. I call and reserve a rental at the De Zavala Hertz location. It takes me about 2 minutes.
She is surprised to hear I reserved a rental. She says I have to pay for it out of pocket and get reimbursed. I ask her to put that in writing and she does.
It is my opinion the service personnel at North Park Lincoln tried to do everything in their power to avoid making the recall repair and or supply my wife with a rental. If I was someone unwilling to stick to my guns the lies would have worked. I am truly disappointed that I was lied to about the Hertz rental availability as well. Maybe North Park treats other people better than me, but with me, they failed miserably to provide the service they claim to provide their customers. I will never buy a Lincoln again, and I will never go to North Park Lincoln again once the recall repair is done, if the recall repair is ever done at all.

1
★☆☆☆☆

We buy my wife a used 2008 Lincoln MKX. A month after buying the car she receives a recall notice about airbags in the car. North Park tell her they dont have the recall replacement parts but they will call when they get it.
A year later, another recall letter. This one says, "The Lincoln Motor Company previously sent you a letter notifying you of an important safety recall on your vehicle's front passenger airbag inflator. Lincoln continues to work closely with our supplier's to produce the needed parts for this repair. Until parts are available to repair your vehicle, Lincoln is offering to pay for the use of a rental vehicle as a means of alternate transportation. When parts become available, The Lincoln Motor Company will notify you via mail to schedule your FREE airbag recall repair with your dealer. Parts are anticipated to become available during the second and third quarters of 2018. If you require a rental vehicle while waiting for parts to become available for your vehicle, please contact your local Ford or Lincoln dealer."
I immediately called the service line at North Park and am told they do not have the parts. I explain I understand and ask for a rental. The North Park service rep on the phone tells me I cant bring it in for two days because the person who handles the recalls won't be in until then. I tell her I'll be there in the morning.
I show up the next morning. The first couple of service reps give me the runaround. Their boss shows up. The same thing, no parts, no rental until the part comes in and we turn the car in for repair. She says I have to make an appointment after they get the parts in. She says I will get notice when a part comes in. I read to her the letter. She tries to tell me I am misunderstanding the letter.
I tell her to give me a letter on North Park Lincoln letterhead explaining every excuse I was told by her and the other service reps and lead. I ask her to include in the letter that North Park has no parts available to make the recall repair, how the recall notice letter I have says no rental is allowed for my wife until a part comes in, and to have my wife and children ride in a car with the faulty airbags. I tell her to give me something in writing that says what she just told me and I will drive away. She tells me no, she won't put that in writing.
She goes inside and, I assume, speaks with someone else while I make a phone call to a number she provided. I get hung up on by a machine. I look up the recall phone number on my own and am on hold when the North Park rep walks back up.
She now says they can fit the car in next Wednesday, a week and half away. I ask why she told me they did not have the part for the repair. She says, I never told you that., as if I cant remember the conversation we just had moments before. I blow that off and say, ok, where do you want me to leave the vehicle until the recall repair is made? She tells me I am not leaving the vehicle there but I am to bring it back on Wednesday. We then go over the letter in my hand again.
She asks me why it is so urgent all of a sudden. She says the recall has been going on for 2 or 3 years. I explain this is the first letter I read, tell her I had no idea this was the Takatta airbag recall to fix airbags that kill people, explain how my son, my wife and myself have ridden in this vehicle not knowing the danger. She tells me to just drive without someone in the passenger side of the vehicle, the airbag is safe in the driver side. I decide to not explain to her about the lady getting her throat cut was the driver of the vehicle. Instead I point out to this is a family car, and ask where should the passenger sit, in the hatchback section?
She then tells me, well Hertz has no rental cars and wont until Wednesday. She says Hertz is bringing vehicles in from Brownsville and I will have to wait to get the rental. This upsets me, but I stay calm and ask confirm that she is telling me Hertz has no cars in all of San Antonio, Texas they can rent me? She says yes. I say that is a lie. I call and reserve a rental at the De Zavala Hertz location. It takes me about 2 minutes.
She is surprised to hear I reserved a rental. She says I have to pay for it out of pocket and get reimbursed. I ask her to put that in writing and she does.
It is my opinion the service personnel at North Park Lincoln tried to do everything in their power to avoid making the recall repair and or supply my wife with a rental. If I was someone unwilling to stick to my guns the lies would have worked. I am truly disappointed that I was lied to about the Hertz rental availability as well. Maybe North Park treats other people better than me, but with me, they failed miserably to provide the service they claim to provide their customers. I will never buy a Lincoln again, and I will never go to North Park Lincoln again once the recall repair is done, if the recall repair is ever done at all.

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after 3 weeks of searching&excruciating haggling, finally found np lincoln and bought my 2010 MKZ. purposely waited couple of months to write a review to ensure all promises were kept and services fulfilled - now i feel sheepish because it

3
★★★★★

after 3 weeks of searching&excruciating haggling, finally found np lincoln and bought my 2010 MKZ. purposely waited couple of months to write a review to ensure all promises were kept and services fulfilled - now i feel sheepish because it

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I'm a first time Lincoln buyer and my experience with North Park Lincoln was amazing!!! Elliott Coelho was so helpful! I recommend him as a salesperson. He's very nice, very polite, and extremely helpful. Explains everything to your

3
★★★★★

I'm a first time Lincoln buyer and my experience with North Park Lincoln was amazing!!! Elliott Coelho was so helpful! I recommend him as a salesperson. He's very nice, very polite, and extremely helpful. Explains everything to your

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First time buyer a vehicle at North Park Lincoln was the best experience and most stress-free. Gilbert Hinojosa provided excellent customer service, dedicated and devoted to make sure that we were taken well care of. Most sales rep would

3
★★★★★

First time buyer a vehicle at North Park Lincoln was the best experience and most stress-free. Gilbert Hinojosa provided excellent customer service, dedicated and devoted to make sure that we were taken well care of. Most sales rep would

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I had my car, an impeccably maintained, low mileage, 1995 Lincoln Mark VIII, serviced at North Park Lincoln on Nov 13, 2013. (MY car has always been serviced - superbly - by Lincoln but this was my first visit at this Dealership since I just recently moved to SA). After service the car was washed but apparently with my telescoping antenna outWhen I got home I noticed the gross deformity of my antenna and contacted my Svc Advisor, Mr. Andrews. He texted me back and assured me it will be taken care of and an antenna will be ordered. Waited for weeks and periodically inquired with Mr. Andrews but was completely blown off. Finally sent a message to Mr. Sanders, the Svc Mgr. He took action immediately and I was scheduled for an antenna replacement. On the 18th of Dec when I met up with Mr. Andrews again, he apologized for dropping the ball and assured me a certified technician will be changing my antenna. When I picked up the car I rushed home and parked it. (I only drive the Lincoln on special occasions; we have two other cars). Few days later I sold the car to a good friend of mine and I left for an out of town trip. When I came back, I ran into my friend who marveled how good the car is but told me the antenna would not retract and the radio cannot be turned off! I sent a message to Mr. Andrews and Mr. Sanders to let them know what happened and asked if it was really a certified technician who did this to my car. Neither one of them even bothered to respond to my inquiry. Extremely disappointed with the substandard car/customer service.

1
★☆☆☆☆

I had my car, an impeccably maintained, low mileage, 1995 Lincoln Mark VIII, serviced at North Park Lincoln on Nov 13, 2013. (MY car has always been serviced - superbly - by Lincoln but this was my first visit at this Dealership since I just recently moved to SA). After service the car was washed but apparently with my telescoping antenna outWhen I got home I noticed the gross deformity of my antenna and contacted my Svc Advisor, Mr. Andrews. He texted me back and assured me it will be taken care of and an antenna will be ordered. Waited for weeks and periodically inquired with Mr. Andrews but was completely blown off. Finally sent a message to Mr. Sanders, the Svc Mgr. He took action immediately and I was scheduled for an antenna replacement. On the 18th of Dec when I met up with Mr. Andrews again, he apologized for dropping the ball and assured me a certified technician will be changing my antenna. When I picked up the car I rushed home and parked it. (I only drive the Lincoln on special occasions; we have two other cars). Few days later I sold the car to a good friend of mine and I left for an out of town trip. When I came back, I ran into my friend who marveled how good the car is but told me the antenna would not retract and the radio cannot be turned off! I sent a message to Mr. Andrews and Mr. Sanders to let them know what happened and asked if it was really a certified technician who did this to my car. Neither one of them even bothered to respond to my inquiry. Extremely disappointed with the substandard car/customer service.

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The best sales and service. I broke down next to the dealer ship and they went out of their way to help me very quickly to get my vehicle in service. While I waited, I asked a few questions about their lincoln product and they were very informative and did not pressure me. The next time I purchase a car it will be a lincoln.
Thank you North Park Lincoln

5
★★★★★

The best sales and service. I broke down next to the dealer ship and they went out of their way to help me very quickly to get my vehicle in service. While I waited, I asked a few questions about their lincoln product and they were very informative and did not pressure me. The next time I purchase a car it will be a lincoln.
Thank you North Park Lincoln

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My wife recently bought a car from North Park Lincoln Mercury and traded in our old car. Because she and I co-owned the old minivan, the sales manager sent her home with some paperwork so that I could sign it over to the dealership. After talking it over with me, she and I decided we could get much more by selling the minivan than by trading it in, so I didn't sign the papers. We called the dealership, and they let us pay a little extra for the new vehicle instead of doing the trade-in. Deal done, right? Hardly. When we called about picking our old minivan up two days later, we were told it had been sold at auction, even though we still had the title! The sales manager said they would get it back. Days and weeks passed, and every time we asked about it, the manager said he was getting it back. He became very reticent, offering no apology, explanation of why they sold our car, or indication of where it was or who was driving it all this time. When they finally got it back a month later, it had cigarette burns in the seat, the center console was full of ashes (someone had used it as an ashtray) and the oil pump was shot. Clearly, it had been driven a lot. Still, no apology, words of empathy -- nothing. I was very disappointed. I asked the sales manager, and he said it was common practice for a dealership to sell a car before they gain ownership of it/have the title. I don't know whether I should believe this, but I do know that once it had made the new vehicle sale, this dealership wasn't very customer-friendly. I'd be very careful dealing with these guys.

1
★☆☆☆☆

My wife recently bought a car from North Park Lincoln Mercury and traded in our old car. Because she and I co-owned the old minivan, the sales manager sent her home with some paperwork so that I could sign it over to the dealership. After talking it over with me, she and I decided we could get much more by selling the minivan than by trading it in, so I didn't sign the papers. We called the dealership, and they let us pay a little extra for the new vehicle instead of doing the trade-in. Deal done, right? Hardly. When we called about picking our old minivan up two days later, we were told it had been sold at auction, even though we still had the title! The sales manager said they would get it back. Days and weeks passed, and every time we asked about it, the manager said he was getting it back. He became very reticent, offering no apology, explanation of why they sold our car, or indication of where it was or who was driving it all this time. When they finally got it back a month later, it had cigarette burns in the seat, the center console was full of ashes (someone had used it as an ashtray) and the oil pump was shot. Clearly, it had been driven a lot. Still, no apology, words of empathy -- nothing. I was very disappointed. I asked the sales manager, and he said it was common practice for a dealership to sell a car before they gain ownership of it/have the title. I don't know whether I should believe this, but I do know that once it had made the new vehicle sale, this dealership wasn't very customer-friendly. I'd be very careful dealing with these guys.

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