Lute Riley Honda

I've had my Civic Hybrid since 2002; I originally bought it at Lute Riley. During that time, Steve Spade, in the service department, has been a tremendous help. He is unfailingly courteous, respectful and prompt. He keeps a record of our transactions, and is always ready with the record when I arrive. Steve answers his phone and returns messages within hours; and when I turn my car over to him, I am sure it is cared for as if it were his.

Steve always makes me feel the car is in competent hands; I trust the dealership, knowing they have such an employee.

Even though we have not purchased an automobile from this agency, we have had service work done here for many years with satisfactory results. That work has been competitively price with other Honda dealerships.

My car was totaled by someone driving while talking on a cell phone. I had looked at the redesigned Honda Civic online and wanted one, but wasn't planning to buy a new car for a few years. But in September 2005 I had to buy a new car and that's what I wanted. The problem was that none had been delivered to the Dallas metro area yet.

Marc Dupuy at Lute Riley search around and found one he could get in for me, so I was the first to get one of those really cool coupes in Dallas. Whee! :)

The experience was great. They explained every little thing and didn't treat me like a stupid woman. Because the car was so heavily desired, they wouldn't budge on the price, but they were very flexible on the financing and went out of their way to beat the financing I had prearranged with another bank before I went in.

Service has been pretty good, except for a nasty issue with their body shop. Please see my review on the Lute Riley Body Shop and STAY AWAY. Otherwise, I think you'll have a good experience with the dealership. Just take the car someplace else if something cosmetic happens to it.

PROS: Flexible and Fair
CONS: Really BAD Body Shop

We bought a brand new car from this dealership and had problems from day one. Each time we brought the car in, it came out with more problems than it went in with. They never got anything right, only made things worse. We worked with them for a few months and finally just gave up. Our car was never fixed correctly but we felt we had to just suck it up as it kept getting worse each time we dealt with them.

I have bought three cars from this dealership and they are the best around! I trust them and would tell the world at how fair they are and how nice they treat people. This is the best place to buy a Honda, hands down!

PROS: Fair, which is rare
CONS: NONE