Rent-A-Center

★☆☆☆☆
  • 45-480 Kaneohe Bay Dr

    Kaneohe, HI 96744

    Map & Directions
  • 808-235-0014

About Rent-A-Center

Details
Hours
Monday 10:00 AM-7:00 PM, Tuesday 10:00 AM-7:00 PM, Wednesday 10:00 AM-7:00 PM, Thursday 10:00 AM-7:00 PM, Friday 10:00 AM-7:00 PM, Saturday 9:00 AM-6:00 PM

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I bought an item at this location in July of 2009. I was very pleased with the level of customer satisfaction when purchasing my product. However, after my product was delivered their service has been rediculous to say the least. They informed me that my product was covered under warenty untill I paid my item off. 5 moths ago, my chair broke. I contacted the store and they said that they would order a replacement imediatly. I was very impressed. Three weeks passed and I got a phone call reminding me that my bill was due. I paid my bill and asked about my chair. One man I spoke with said he did not see any order for my replacement and he would fix the problem. On the 17th of the following month, once again, i recieved a reminder phone call for by bill. I paid my bill and inquired about my chair. The lady I spoke with said she knew nothing about it and referred me to the store manager. The store manager apologized and said he would fix it. Once again, nothing happened. This center is wonderfull when you are trying to purchase something, but after you recieve your product, don't expect any help or warrenties from them. They give all their customers a curtosy cal the day before or the day of their bill payment as a reminder. They religiously called me every month about my bill. They have been so concerned with their money but not their product. I am set to move away from the island in less than a week and my chair is still broken and I still get excuses everytime I call. \r\n\r\nAlso, I wanted to pay cash for my product upfront when i bought my table. I was told that they would not deliver my table set if i paid the item off all at once. So i paid half of it, and was making payments every month since July. The lady who made my paperwork did not tell me that if i did not pay off the balance in 90 days i would have to pay almost 2,000 for my table set. After i had been paying on my bill for 6 months, i called to find out why i had not payed off my 900 set yet. They informed me that it was my fault and that I should have read the fine print. So now i am stuck with a 2,000 table with a broken chair that is not even worth 900 because i bought it used off the show room floor. This business has not provided me with good customer service, and has manipulated me into paying 2000 for a 900 table. I do not recomment this company to any future patrons. Please look else where before purchasing furniture. These guys will take your money and beat around the bush with you untill your warrenty runs out so that they are not responsible for fixing your problem.

0
★☆☆☆☆

I bought an item at this location in July of 2009. I was very pleased with the level of customer satisfaction when purchasing my product. However, after my product was delivered their service has been rediculous to say the least. They informed me that my product was covered under warenty untill I paid my item off. 5 moths ago, my chair broke. I contacted the store and they said that they would order a replacement imediatly. I was very impressed. Three weeks passed and I got a phone call reminding me that my bill was due. I paid my bill and asked about my chair. One man I spoke with said he did not see any order for my replacement and he would fix the problem. On the 17th of the following month, once again, i recieved a reminder phone call for by bill. I paid my bill and inquired about my chair. The lady I spoke with said she knew nothing about it and referred me to the store manager. The store manager apologized and said he would fix it. Once again, nothing happened. This center is wonderfull when you are trying to purchase something, but after you recieve your product, don't expect any help or warrenties from them. They give all their customers a curtosy cal the day before or the day of their bill payment as a reminder. They religiously called me every month about my bill. They have been so concerned with their money but not their product. I am set to move away from the island in less than a week and my chair is still broken and I still get excuses everytime I call. \r\n\r\nAlso, I wanted to pay cash for my product upfront when i bought my table. I was told that they would not deliver my table set if i paid the item off all at once. So i paid half of it, and was making payments every month since July. The lady who made my paperwork did not tell me that if i did not pay off the balance in 90 days i would have to pay almost 2,000 for my table set. After i had been paying on my bill for 6 months, i called to find out why i had not payed off my 900 set yet. They informed me that it was my fault and that I should have read the fine print. So now i am stuck with a 2,000 table with a broken chair that is not even worth 900 because i bought it used off the show room floor. This business has not provided me with good customer service, and has manipulated me into paying 2000 for a 900 table. I do not recomment this company to any future patrons. Please look else where before purchasing furniture. These guys will take your money and beat around the bush with you untill your warrenty runs out so that they are not responsible for fixing your problem.

Cons: Employees do not go over contract information with customers

Message from Rent-A-Center

The new way to shop in the new economy; 100% Peace of Mind, Every Time

More about Rent-A-Center

RAC offers name-brand furniture, electronics, appliances & computers with flexible payment options.

Editorial from

In Short
Nesters who aren't yet ready to pony up for big-ticket household merchandise head to this rental facility for domestic goods ranging from stylish living-room sets and state-o-the-art refrigerators to home-entertainment…

 

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