One der Bar Soap & Shea

★★★☆☆

About One der Bar Soap & Shea

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704 S Adams St Fredericksburg, TX

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206 S Lincoln St Fredericksburg, IA

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Being that our hand cream is made in small batches by hand, one week is not an unreasonable amount of time to wait for shipment. Also, I offered to send Paula her lip balm for free (virgin mango butter is absolutlely unobtainable on the market now, but I have it), but she chose this forum to attempt to bury my business.

I have refunded this customer's money in full, as I just want everyone to be aware that we have a fabulous product with thousands of happy customers. We are not fly by night.

Lastly - Insider Pages has very old contact info for us. I will try to get this updated ASAP.

5
★★★★★

Being that our hand cream is made in small batches by hand, one week is not an unreasonable amount of time to wait for shipment. Also, I offered to send Paula her lip balm for free (virgin mango butter is absolutlely unobtainable on the market now, but I have it), but she chose this forum to attempt to bury my business.

I have refunded this customer's money in full, as I just want everyone to be aware that we have a fabulous product with thousands of happy customers. We are not fly by night.

Lastly - Insider Pages has very old contact info for us. I will try to get this updated ASAP.

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I ordered a hand cream and lip balm from this company and after waiting a week to receive the items, sent them an email asking when they had been shipped. After several days of not receiving a reply, I tried to call them. The 800 number on their site came up as "not available." I did a little searching and found another number, but it just rang and rang, with not even an answering machine to pick up the call.

Eventually I got a reply to my email, with no explanation of why there had been a delay. THey said they sent my package priority mail, even though on the site they said they would ship FedEx, which I preferred. I replied that I wished they had used the shipper they said they would use, and also asked them if they're still in business, since their phones don't seem to work. They said they ARE in business. I sent them another email asking why I can't reach them on the phone, and have waited a week for a reply. So far nothing. I finally received the package, and it is missing one of two items. No packing slip was enclosed, so there is no explanation of why I did not get the missing item. I have sent an email asking for a credit, but am not optimistic about getting a response. The vast majority of online retails sites conduct their business in a professional and reliable manner, but this is not one of them. I have rarely if ever run into such a poorly run online business. Even if DO like their products, I will do without them rather than go through this again. This was like buying on ebay.

1
★☆☆☆☆

I ordered a hand cream and lip balm from this company and after waiting a week to receive the items, sent them an email asking when they had been shipped. After several days of not receiving a reply, I tried to call them. The 800 number on their site came up as "not available." I did a little searching and found another number, but it just rang and rang, with not even an answering machine to pick up the call.

Eventually I got a reply to my email, with no explanation of why there had been a delay. THey said they sent my package priority mail, even though on the site they said they would ship FedEx, which I preferred. I replied that I wished they had used the shipper they said they would use, and also asked them if they're still in business, since their phones don't seem to work. They said they ARE in business. I sent them another email asking why I can't reach them on the phone, and have waited a week for a reply. So far nothing. I finally received the package, and it is missing one of two items. No packing slip was enclosed, so there is no explanation of why I did not get the missing item. I have sent an email asking for a credit, but am not optimistic about getting a response. The vast majority of online retails sites conduct their business in a professional and reliable manner, but this is not one of them. I have rarely if ever run into such a poorly run online business. Even if DO like their products, I will do without them rather than go through this again. This was like buying on ebay.

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