Lenscrafters

★★☆☆☆
Schedule an appointment today, or visit our website to view frames, order contacts & see special offers. LensCrafters loves caring for eyes!
  • 1200 Towne Center Blvd

    Provo, UT 84601

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About Lenscrafters

Hours
Mon 10:00 am - 9:00 pm; Tue 10:00 am - 9:00 pm; Wed 10:00 am - 9:00 pm; Thur 10:00 am - 9:00 pm; Fri 10:00 am - 9:00 pm; Sat 10:00 am - 9:00 pm; Sun 12:00 pm - 5:00 pm

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2.0 4
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The doctor here is great! He was very nice and took a lot of time to answer my questions. However, their customer service is horrible. I had a contact eye exam which includes a free trial pair of contacts (which they were out of). I has been over a month and I still don't have my trial pair of contacts. I have called every week to see if they are in yet. I get the same story, "Oh not yet try again next week." Today I called their corporate office to file a complaint. Hopefully now I will get some results.
So even though their doctor was wonderful I will never go back there and I would never recommend them.

0
★☆☆☆☆

The doctor here is great! He was very nice and took a lot of time to answer my questions. However, their customer service is horrible. I had a contact eye exam which includes a free trial pair of contacts (which they were out of). I has been over a month and I still don't have my trial pair of contacts. I have called every week to see if they are in yet. I get the same story, "Oh not yet try again next week." Today I called their corporate office to file a complaint. Hopefully now I will get some results.
So even though their doctor was wonderful I will never go back there and I would never recommend them.

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As a community action related group, we refer many clients to Lenscrafters, who generously assist many people each year with exams & glasses. Without providers like this in our community, many would go without the gift of good vision. Thank You! to the kind folks at Lenscrafters.

5
★★★★★

As a community action related group, we refer many clients to Lenscrafters, who generously assist many people each year with exams & glasses. Without providers like this in our community, many would go without the gift of good vision. Thank You! to the kind folks at Lenscrafters.

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I went into the Lenscrafters in the Provo Town Center on Saturday night about 3 hours before closing. The person that helped me didnt explain things clearly(first time buying glasses) and told me that Bi-focals are what I needed.He told me that they would be ready at 10:00am the next day(what happened to one hour?) I showed up to find out the store didnt open till 12:00 noon.I came back at 12 noon and the retail person didnt even show up till 12:15.I told the lady manager they made me the wrong glasses.She told me thats what I asked for and thats what I got.(very rudely)I told her that I have a astigmaism in one eye and the other one was fine. That I needed the glasses to drive and read more comfortably and I dont want big magnifying squares on the glasses. She refused to change them and proceeded to be very rude to me. Never again will I walk into another Lens Crafters as long as I live. I went to Wallmart and got the glasses I wanted.

1
★☆☆☆☆

I went into the Lenscrafters in the Provo Town Center on Saturday night about 3 hours before closing. The person that helped me didnt explain things clearly(first time buying glasses) and told me that Bi-focals are what I needed.He told me that they would be ready at 10:00am the next day(what happened to one hour?) I showed up to find out the store didnt open till 12:00 noon.I came back at 12 noon and the retail person didnt even show up till 12:15.I told the lady manager they made me the wrong glasses.She told me thats what I asked for and thats what I got.(very rudely)I told her that I have a astigmaism in one eye and the other one was fine. That I needed the glasses to drive and read more comfortably and I dont want big magnifying squares on the glasses. She refused to change them and proceeded to be very rude to me. Never again will I walk into another Lens Crafters as long as I live. I went to Wallmart and got the glasses I wanted.

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Going to lenscrafters has been one of the worst experiences of my life. I pride myself on my consumer choices and i truly believed you get what you pay for, until now. I spent 650.00 on a pair of glasses and the frames broke in 6 months. They were not stepped on or traumatized in anyway, they just fell apart one day. The store manager said the best he could do was sell me another pair of frames for half price. This is not acceptable, I know they are charging huge premiums and make a killing off of every pair of glasses they sell. A premium product should be covered by at least a 1 year warranty regardless yet when their product failed to perform they just said oh well we can sell you new frames and make a little less money than we did last time. If you want a company that stands by their product then don't go to lenscrafters. Wal-mart has a better warranty on their piece of crap glasses.

0
★☆☆☆☆

Going to lenscrafters has been one of the worst experiences of my life. I pride myself on my consumer choices and i truly believed you get what you pay for, until now. I spent 650.00 on a pair of glasses and the frames broke in 6 months. They were not stepped on or traumatized in anyway, they just fell apart one day. The store manager said the best he could do was sell me another pair of frames for half price. This is not acceptable, I know they are charging huge premiums and make a killing off of every pair of glasses they sell. A premium product should be covered by at least a 1 year warranty regardless yet when their product failed to perform they just said oh well we can sell you new frames and make a little less money than we did last time. If you want a company that stands by their product then don't go to lenscrafters. Wal-mart has a better warranty on their piece of crap glasses.

 

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