Bixby Knolls Carpet Inc

★★★☆☆
  • 1011 W Taft Ave

    Orange, CA 92865

    Map & Directions
  • 562-426-5548

Home & Garden

Home & Garden
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In the 12 years I have lived in my house I have used Bixby Knolls Carpet for my flooring needs.
When I originally moved in I had tile and carpet put in the house.
Then 6 years later they installed hardwood and more tile.
It was not because of the quality it was done twice, its because of my personal choice.
I would say if I shopped there twice.. it must have been good.

They have always offered affordable pricing and the installation was quality.
I would recommend this company to anyone looking for new floors!

2
★★★★★

In the 12 years I have lived in my house I have used Bixby Knolls Carpet for my flooring needs.
When I originally moved in I had tile and carpet put in the house.
Then 6 years later they installed hardwood and more tile.
It was not because of the quality it was done twice, its because of my personal choice.
I would say if I shopped there twice.. it must have been good.

They have always offered affordable pricing and the installation was quality.
I would recommend this company to anyone looking for new floors!

.

TUES.... I should have known it was going to be bad when I had to walk out in the middle of the street to flag down the estimator, who was unable to find my house.\r
After he had taken gotten all his needed info he left and I made an appointment to come in on Wedneday so my wife and I could pick out the carpet we like.\r
WED.....Having gone down and liking the price, we selected carpet and scheduled the install and removal of old carpet 8AM on Sat.\r
FRI.....I spent all day after work moving everything that I could lift downstairs.\r
SAT...7:45 am I get a call stating that he had looked at the wrong roll of carpet and that the one my wife and I had selected was not in stock and would have to be ordered. He would call me early next week when the carpet arrived to set up a new install appointment, and call again the day before install to confirm.\r
The next week SUN-FRI..no call, I assume carpet is on back order\r
SAT...8:15 am. While at work, I recieve a call that the carpet installers are at my house and no one is there to let them in. I explain that no one called me to let me know carpet was in or to set up an install day/time, and that I was not going to leave work for their error. I will call Monday to set up an appointment\r
MON...2:15. I call saying that I will be on night shifts Mon-Sat for 2 weeks and will have to call after when I am back on days to set up install.\r
WED...7:45 Recieve message that installers are scheduled to show up for Sat to install carpet. I call back to cancell, explaining that I was on night shifts/ please don't schedule install\r
The following week I recieved 26 calls and the hang ups when my voicemail came on from BIXBY KNOLLS. After that I called to say enough was enough and cancelled my order.\r
The only person I worked/talked to during this whole ordeal was FRANK. He was the one that got lost, scheduled a install and had me move all my furniture because he THOUGHT the correct carpet was in stock, had installers come to my house to install carpet without notifying me, tried again to schedule an install without any confirmation from me, and called and hung up over 26 times when I had told him I was on nightshift.\r
FRANK is older and confused. I was very patient and kind with him, however if continues to work there he needs direct supervision. If you insist on carpet from there ask for someone...anyone besides FRANK. Nice man, but he shouldn't working.

0
★☆☆☆☆

TUES.... I should have known it was going to be bad when I had to walk out in the middle of the street to flag down the estimator, who was unable to find my house.\r
After he had taken gotten all his needed info he left and I made an appointment to come in on Wedneday so my wife and I could pick out the carpet we like.\r
WED.....Having gone down and liking the price, we selected carpet and scheduled the install and removal of old carpet 8AM on Sat.\r
FRI.....I spent all day after work moving everything that I could lift downstairs.\r
SAT...7:45 am I get a call stating that he had looked at the wrong roll of carpet and that the one my wife and I had selected was not in stock and would have to be ordered. He would call me early next week when the carpet arrived to set up a new install appointment, and call again the day before install to confirm.\r
The next week SUN-FRI..no call, I assume carpet is on back order\r
SAT...8:15 am. While at work, I recieve a call that the carpet installers are at my house and no one is there to let them in. I explain that no one called me to let me know carpet was in or to set up an install day/time, and that I was not going to leave work for their error. I will call Monday to set up an appointment\r
MON...2:15. I call saying that I will be on night shifts Mon-Sat for 2 weeks and will have to call after when I am back on days to set up install.\r
WED...7:45 Recieve message that installers are scheduled to show up for Sat to install carpet. I call back to cancell, explaining that I was on night shifts/ please don't schedule install\r
The following week I recieved 26 calls and the hang ups when my voicemail came on from BIXBY KNOLLS. After that I called to say enough was enough and cancelled my order.\r
The only person I worked/talked to during this whole ordeal was FRANK. He was the one that got lost, scheduled a install and had me move all my furniture because he THOUGHT the correct carpet was in stock, had installers come to my house to install carpet without notifying me, tried again to schedule an install without any confirmation from me, and called and hung up over 26 times when I had told him I was on nightshift.\r
FRANK is older and confused. I was very patient and kind with him, however if continues to work there he needs direct supervision. If you insist on carpet from there ask for someone...anyone besides FRANK. Nice man, but he shouldn't working.

.

My wife and I have always trusted in Bixby Knolls carpets to take care of all of our family's flooring, and they have never failed to please our large families,and friends flooring needs. We have bought our Carpets and Wood flooring from them for years and have been very pleased with how professional the staff and installers were. My daughter and her husband just had their flooring done by Bixby and they were very clean and professional,and they did a wonderful job on their floor, it looks so beautiful. My wife and I will be getting our Kitchen done again soon, will be putting carpet in our Master bedroom and Laminate in the Kitchen I am confident in Bixby to continue to do wonderful work for us and our friends. And about Mr.Steve he always makes sure that he does his best to get the job done. He is such a kind and professional staff member of Bixby. He even called my son-inlaw on the weekend to assure him that eveything was on schedule and set to go....I would recommend Bixby Knolls carpets\r
\r
Mr. Kristian C.

2
★★★★★

My wife and I have always trusted in Bixby Knolls carpets to take care of all of our family's flooring, and they have never failed to please our large families,and friends flooring needs. We have bought our Carpets and Wood flooring from them for years and have been very pleased with how professional the staff and installers were. My daughter and her husband just had their flooring done by Bixby and they were very clean and professional,and they did a wonderful job on their floor, it looks so beautiful. My wife and I will be getting our Kitchen done again soon, will be putting carpet in our Master bedroom and Laminate in the Kitchen I am confident in Bixby to continue to do wonderful work for us and our friends. And about Mr.Steve he always makes sure that he does his best to get the job done. He is such a kind and professional staff member of Bixby. He even called my son-inlaw on the weekend to assure him that eveything was on schedule and set to go....I would recommend Bixby Knolls carpets\r
\r
Mr. Kristian C.

.

Bixby Knolls Carpet was super knowledgeable and upfront right off the bat. My husband and I felt comfortable with them and didn't feel like they were being pushy. Steve was great to work with. The problems came when it came time to install.

We hired BKC to install carpet upstairs, hardwood downstairs and marble in the master bathroom and all guest bathrooms. When installing the wood, the workers messed up and stopped short in two areas which eventually had to be ripped out and redone. They also put two 11"" planks of wood in the middle of our downstairs bedroom when the rest of the planks were at least 3 feet long. These also had to be ripped out and redone. After this had all been fixed, we started seeing large gaps between the boards- large enough for us to be able to peek glimpses of the unfinished wood underneath. Steve had stated that it was done on purpose because the wood needs room to expand. First of all, that's what quarter rounds are for and secondly, I've lived in three houses and been to tons of houses with hardwood floors and there was not one instance where there were gaps in the hardwood let alone gaps big enough to show the light, unfinished wood underneath. Steve had the wood manufacturer come out to the house to take a look at it because he thought it might have been because of a faulty product but the manufacturer stated that the installer just needed to clean it up and close up the gaps. Steve agreed to have his installer close up the gaps but that never happened. Not only that, we've noticed that there are splintered planks of wood from when the installer cut the wood. There are little pieces splintering off of our hardwood floors! There is also wood glue that oozed out and dried. This can be cleaned but BKC sure didn't make the effort do to it.

I was hoping that since carpet is more straight forward, I wouldn't run into any issues with the quality of their work. In every area that the carpet meets the bathroom floor, there were nails that completely poked out all along the line! The carpet also did not meet the bathroom floor cleanly. The installer left large and inconsistent gaps between the marble and the carpet. Not only that, looking down the hall, you can see that the carpet wasn't tightly installed along the wall because the carpet is wavy along the wall. I got them to tap down the nails (they had to rip out the carpet again) but now whenever I step in that area, I can feel with my feet that the carpet is not flush to the ground- there is space between the carpet and floor. I didn't want to bother with them anymore so didn't bother with the rest of the issues.

All in all, there is a huge lack of supervision of BKC's installers. After I reported the first few mistakes, Steve should have been watching his installers and their work closely to make sure they didn't make any MORE mistakes. Instead, the installers continued to work unsupervised and did a sloppy, horrible job.

I would not recommend BKC for your flooring needs.

0
★☆☆☆☆

Bixby Knolls Carpet was super knowledgeable and upfront right off the bat. My husband and I felt comfortable with them and didn't feel like they were being pushy. Steve was great to work with. The problems came when it came time to install.

We hired BKC to install carpet upstairs, hardwood downstairs and marble in the master bathroom and all guest bathrooms. When installing the wood, the workers messed up and stopped short in two areas which eventually had to be ripped out and redone. They also put two 11"" planks of wood in the middle of our downstairs bedroom when the rest of the planks were at least 3 feet long. These also had to be ripped out and redone. After this had all been fixed, we started seeing large gaps between the boards- large enough for us to be able to peek glimpses of the unfinished wood underneath. Steve had stated that it was done on purpose because the wood needs room to expand. First of all, that's what quarter rounds are for and secondly, I've lived in three houses and been to tons of houses with hardwood floors and there was not one instance where there were gaps in the hardwood let alone gaps big enough to show the light, unfinished wood underneath. Steve had the wood manufacturer come out to the house to take a look at it because he thought it might have been because of a faulty product but the manufacturer stated that the installer just needed to clean it up and close up the gaps. Steve agreed to have his installer close up the gaps but that never happened. Not only that, we've noticed that there are splintered planks of wood from when the installer cut the wood. There are little pieces splintering off of our hardwood floors! There is also wood glue that oozed out and dried. This can be cleaned but BKC sure didn't make the effort do to it.

I was hoping that since carpet is more straight forward, I wouldn't run into any issues with the quality of their work. In every area that the carpet meets the bathroom floor, there were nails that completely poked out all along the line! The carpet also did not meet the bathroom floor cleanly. The installer left large and inconsistent gaps between the marble and the carpet. Not only that, looking down the hall, you can see that the carpet wasn't tightly installed along the wall because the carpet is wavy along the wall. I got them to tap down the nails (they had to rip out the carpet again) but now whenever I step in that area, I can feel with my feet that the carpet is not flush to the ground- there is space between the carpet and floor. I didn't want to bother with them anymore so didn't bother with the rest of the issues.

All in all, there is a huge lack of supervision of BKC's installers. After I reported the first few mistakes, Steve should have been watching his installers and their work closely to make sure they didn't make any MORE mistakes. Instead, the installers continued to work unsupervised and did a sloppy, horrible job.

I would not recommend BKC for your flooring needs.

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