Sears Auto Center

★☆☆☆☆
Sears Automotive, for all your car care needs. Nationwide warranty on all parts and service.
  • 3310 Telegraph Rd

    Ventura, CA 93003

    Map & Directions
  • 805-644-2929

Automotive

Automotive
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Went in to have struts/shocks replaced. They ordered the parts, and I went in on Friday at 10:40AM. Well, they ordered the wrong shocks for the rear, so I was going to have to go back later (was told by the manager the shocks would be in Monday morning). It took them FOUR HOURS to replace the 2 front struts, put the rear back together, and do the alignment. They 'claimed' it took so long because they didn't have the right spring compressor. What kind of shop that specializes in front-end work doesn't have an assortment of spring compressors?

So, I came back late Monday morning. The shocks were NOT in. One of the sales people spent 20 minutes messing around on the computer, saying that they weren't in, and then gave me attitude when I suggested that he call the manager on his day off. They finally called the manager, and another 15 minutes later they said they'd have the shocks in after 3:30PM.

I don't think I'll be using the Sears Auto Center again.

1
★☆☆☆☆

Went in to have struts/shocks replaced. They ordered the parts, and I went in on Friday at 10:40AM. Well, they ordered the wrong shocks for the rear, so I was going to have to go back later (was told by the manager the shocks would be in Monday morning). It took them FOUR HOURS to replace the 2 front struts, put the rear back together, and do the alignment. They 'claimed' it took so long because they didn't have the right spring compressor. What kind of shop that specializes in front-end work doesn't have an assortment of spring compressors?

So, I came back late Monday morning. The shocks were NOT in. One of the sales people spent 20 minutes messing around on the computer, saying that they weren't in, and then gave me attitude when I suggested that he call the manager on his day off. They finally called the manager, and another 15 minutes later they said they'd have the shocks in after 3:30PM.

I don't think I'll be using the Sears Auto Center again.

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Value-minded company offers tires, DieHard batteries and auto accessories. Services include oil change, belt replacement, brake repair and more.

 

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