Alert Cellular

★★★★★

About Alert Cellular

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  • Cell Phone Service Providers

Communications & Utilities

Communications & Utilities
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819 E Pike St Seattle, WA

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5.0 1
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Employee held a sign up that said "We will pay for your cancellation fee" After inquiring, employee Andrew Myers had stated we give him our account number for our current carrier and it will be taken cared of. 3 months went by and nothing. During our calling into the store, we've been given the run around, given false information and even harassed. Managers, store clerks, even corporate did not know where to point where I should go to get this resolved. Finally someone says I should talk to a Denise in corporate and gave me a number. After calling and leaving messages constantly, I finally left a message stating I will take them to court. Denise suprisingly returns my phone call stating that she doesn't know why people told me to call her, as she is only a comptroller. She cut me a check though for the amount I was out from cancelling my contract. only problem is that by the time she did that, my account went into collections. What did Alert Cellular do to take care of the situation? give me a free set of headsets, the kind you get for free in every box of new phones.

5
★★★★★

Employee held a sign up that said "We will pay for your cancellation fee" After inquiring, employee Andrew Myers had stated we give him our account number for our current carrier and it will be taken cared of. 3 months went by and nothing. During our calling into the store, we've been given the run around, given false information and even harassed. Managers, store clerks, even corporate did not know where to point where I should go to get this resolved. Finally someone says I should talk to a Denise in corporate and gave me a number. After calling and leaving messages constantly, I finally left a message stating I will take them to court. Denise suprisingly returns my phone call stating that she doesn't know why people told me to call her, as she is only a comptroller. She cut me a check though for the amount I was out from cancelling my contract. only problem is that by the time she did that, my account went into collections. What did Alert Cellular do to take care of the situation? give me a free set of headsets, the kind you get for free in every box of new phones.

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