Wok Inn

★★★★★
  • 9822 Potranco Rd 101

    San Antonio, TX 78251

    Map & Directions
  • 210-509-0688

About Wok Inn

Hours
Mon. - Thu., Sun. 11am - 9pm;Fri. - Sat. 11am - 10pm

Food

Food
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4.5 4
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I love the original Wok Inn, but I order from this one since I live near. I usually enjoy the food, but man, is the service slow at this location! It's like they don't have enough delivery persons, and more than once (or twice) my order

3
★★★★★

I love the original Wok Inn, but I order from this one since I live near. I usually enjoy the food, but man, is the service slow at this location! It's like they don't have enough delivery persons, and more than once (or twice) my order

.

I'm recently new to the area and rarely eat fast food. It's a lazy Sunday and neither I nor my brother felt like getting up and cooking or going out. We placed an order that got to the house quickly, but the order was completely wrong. The

3
★★★★★

I'm recently new to the area and rarely eat fast food. It's a lazy Sunday and neither I nor my brother felt like getting up and cooking or going out. We placed an order that got to the house quickly, but the order was completely wrong. The

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I made my weekly run to Wok Inn, taking orders from peers. When filling beverages, another customer touched a dispenser marked 'broken'. Liquid spewed from in and got on my blouse (first time I've worn it). I thought it would dry on to discover hours later that is was a syrupy substance and had stained my blouse. I called and asked for the manager who told me that they were unwilling to take any responsibility for my blouse because another customer did it rather than a staff person. I was disappointed as I cannot and will not condone this type of lack customer focus from any establishment where I am a loyal customer. I asked if spending $5.00 was worth losing a customer and the manager said " it's not our fault". While I have enjoyed the food, I DISLIKE MANAGEMENT'S ATTITUDE - DON'T RECOMMEND ANYONE IN A SERVICE POSITION WHERE YOU GIVE HIGH CALIBER CUSTOMER SERVICE PATRONIZE WOK INN - THE MANAGEMENT ISN'T ACCOUNTABLE AND DOESN'T CARE ABOUT THEIR CUSTOMERS!!!

0
★☆☆☆☆

I made my weekly run to Wok Inn, taking orders from peers. When filling beverages, another customer touched a dispenser marked 'broken'. Liquid spewed from in and got on my blouse (first time I've worn it). I thought it would dry on to discover hours later that is was a syrupy substance and had stained my blouse. I called and asked for the manager who told me that they were unwilling to take any responsibility for my blouse because another customer did it rather than a staff person. I was disappointed as I cannot and will not condone this type of lack customer focus from any establishment where I am a loyal customer. I asked if spending $5.00 was worth losing a customer and the manager said " it's not our fault". While I have enjoyed the food, I DISLIKE MANAGEMENT'S ATTITUDE - DON'T RECOMMEND ANYONE IN A SERVICE POSITION WHERE YOU GIVE HIGH CALIBER CUSTOMER SERVICE PATRONIZE WOK INN - THE MANAGEMENT ISN'T ACCOUNTABLE AND DOESN'T CARE ABOUT THEIR CUSTOMERS!!!

Pros: Good food @ great value

Cons: MANAGEMENT DOES NOT VALUE CUSTOMERS

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I like this even better than the original location (which I also highly recommend). I love the soup bar and everything I've tried on the menu so far, my favorites are orange beef, kung pao chicken and the lo mein. I think this is a great updated version of the original and would highly recommend it to everyone!

2
★★★★★

I like this even better than the original location (which I also highly recommend). I love the soup bar and everything I've tried on the menu so far, my favorites are orange beef, kung pao chicken and the lo mein. I think this is a great updated version of the original and would highly recommend it to everyone!

Pros: good food, friendly atmosphere

Cons: NONE

 

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