Massage Envy - Old Town

★★★☆☆
  • 5500 Greenville Ave Suite 201

    Dallas, TX 75206

    Map & Directions
  • 214-575-3689

About Massage Envy - Old Town

Categories
  • Spas
  • Massage
Hours
M-Su 8am-10pm
Emails
  • clinic0037@massageenvy.com

Personal Services

Personal Services
More choices in Dallas:
Resultset_next

Nasrin Ultimate Skin Care

6211 W Northwest Hwy, Suite C120 Dallas, TX

3.4545 11
Hi! Sign in to let us know how Massage Envy - Old Town was?
Write a Review
.

I would describe the front office staff as very sweet, the massages...not too shabby....the managers....POOP. Very poorly managed. I over heard the manager talking to a front office staff girl and he was beyond rude. I couldn't believe they would speak to their staff this way...I cannot with a clear conscience support a business like this and you should not either.

1
★☆☆☆☆

I would describe the front office staff as very sweet, the massages...not too shabby....the managers....POOP. Very poorly managed. I over heard the manager talking to a front office staff girl and he was beyond rude. I couldn't believe they would speak to their staff this way...I cannot with a clear conscience support a business like this and you should not either.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Had never had a massage before, so was really excited to relax & unwind Instead had a horrific experience. Massage was PAINFUL, and when I would indicate that I was in pain, masseuse would press harder, and tell me to breathe through my

3
★★★★★

Had never had a massage before, so was really excited to relax & unwind Instead had a horrific experience. Massage was PAINFUL, and when I would indicate that I was in pain, masseuse would press harder, and tell me to breathe through my

.

Hasta La Vista - I hear your pain. I actually wrote right on my contract not to renew. They charged me for another 12 months and then came back with some story about in reality how I no longer had the 4 massages because I cancelled my contract and would only be reinbursed for 7 massages.

My loss: $191.00. I think that the gift card industry experienced a class action lawsuit similar to what is being done with the massage constracts with this company. Good Luck Massage Envy. False advertising on what they provide.

The internet is a beautfil thing. Regular consumers can share their experiences so others are not taken for a ride. Not only can it be word of mouth but you can provide information to other consumers how you can be ripped off by getting into a contract with companies such as Massage envy and the Greenville location. It is pretty sad actually based on the economy.

FYI - I had to put one star but would not even give them a single star based on how they treat current customers and how they will eventually treat you if you sign a contract.

0
★☆☆☆☆

Hasta La Vista - I hear your pain. I actually wrote right on my contract not to renew. They charged me for another 12 months and then came back with some story about in reality how I no longer had the 4 massages because I cancelled my contract and would only be reinbursed for 7 massages.

My loss: $191.00. I think that the gift card industry experienced a class action lawsuit similar to what is being done with the massage constracts with this company. Good Luck Massage Envy. False advertising on what they provide.

The internet is a beautfil thing. Regular consumers can share their experiences so others are not taken for a ride. Not only can it be word of mouth but you can provide information to other consumers how you can be ripped off by getting into a contract with companies such as Massage envy and the Greenville location. It is pretty sad actually based on the economy.

FYI - I had to put one star but would not even give them a single star based on how they treat current customers and how they will eventually treat you if you sign a contract.

.

First off I have to say, I love my therapist James!
He is the best Massage Therapist out there! I highly recommend him!
Second, I am extremely unsatisfied with the company as a whole and with the manager at the Greenville location.
Let me start off by saying, I am an Esthetician, I have been in the business for 6 years and have managed salons before.
Like most Americans, I got laid off at the spa I was working at and was unemployed for 3 months, I did not cancel my membership, because I understand the importance of keeping my contract. I did not however see my therapist for a while, because I believe in tipping karma and could not tip him. Because of this, I had 6 massages saved up.
When I was financially able , I went to see James, I asked the front desk how long I have to use my extra massages. I was told a month from the date on which my contract ended.
I was a little upset, since I did pay for these massages, I should be able to use them when ever. But I love James so I was going to go ahead and renew anyways.
On my last appointment I was going to call and cancel because I knew I would not be able to make it, and it slipped my mind till I got a call from the front desk. Once again, I am in the business and I work on comission, so I know how frustrating a no show can be. I loose money! But I also always waive the first no show a client has, because we all know things happen. When I called the front desk, I was told I would have to pay the full service. I was shocked! I asked him if the fee could be waived, since I have never been late or no showed. He put me through to the manager, who basically told me, no! She explained she had been turning down people all day and could not waive my fee. This infuriated me! Since I know she could waive the fee! I have people on a wait list all most every day were I work and when I get no showed I still don't charge them! As a manager, I would have waived the fee. She showed no compassion for me and said she could take the fee out of one of my saved up massages! This was HORRIBLE costomer service. And because of her I WILL NOT renew my contract. Not only will I tell everyone I know not to go to Massage Envy, I work at a salon were we don't have a massage therapist. I have always recommended Massage Envy. Not only will I tell them NOT to go there, I will also tell them how horrible that manager was and the bad experiance I had with them.
I am all about customer service and keeping clients happy! This manager failed!

0
★☆☆☆☆

First off I have to say, I love my therapist James!
He is the best Massage Therapist out there! I highly recommend him!
Second, I am extremely unsatisfied with the company as a whole and with the manager at the Greenville location.
Let me start off by saying, I am an Esthetician, I have been in the business for 6 years and have managed salons before.
Like most Americans, I got laid off at the spa I was working at and was unemployed for 3 months, I did not cancel my membership, because I understand the importance of keeping my contract. I did not however see my therapist for a while, because I believe in tipping karma and could not tip him. Because of this, I had 6 massages saved up.
When I was financially able , I went to see James, I asked the front desk how long I have to use my extra massages. I was told a month from the date on which my contract ended.
I was a little upset, since I did pay for these massages, I should be able to use them when ever. But I love James so I was going to go ahead and renew anyways.
On my last appointment I was going to call and cancel because I knew I would not be able to make it, and it slipped my mind till I got a call from the front desk. Once again, I am in the business and I work on comission, so I know how frustrating a no show can be. I loose money! But I also always waive the first no show a client has, because we all know things happen. When I called the front desk, I was told I would have to pay the full service. I was shocked! I asked him if the fee could be waived, since I have never been late or no showed. He put me through to the manager, who basically told me, no! She explained she had been turning down people all day and could not waive my fee. This infuriated me! Since I know she could waive the fee! I have people on a wait list all most every day were I work and when I get no showed I still don't charge them! As a manager, I would have waived the fee. She showed no compassion for me and said she could take the fee out of one of my saved up massages! This was HORRIBLE costomer service. And because of her I WILL NOT renew my contract. Not only will I tell everyone I know not to go to Massage Envy, I work at a salon were we don't have a massage therapist. I have always recommended Massage Envy. Not only will I tell them NOT to go there, I will also tell them how horrible that manager was and the bad experiance I had with them.
I am all about customer service and keeping clients happy! This manager failed!

Pros: Great massage therapist James

Cons: Horrible customer service/manager

.

Ive given them a few tries and with mixed results. I have has some truly great massages done - and others that definitely could have been better. Once I found the person I liked the most, I stayed with him until he left recently. The person that took over is good, but not great. If you can find a good massuse, then I would say the membership can be worth it. if not, then avoid.

4
★★★★☆

Ive given them a few tries and with mixed results. I have has some truly great massages done - and others that definitely could have been better. Once I found the person I liked the most, I stayed with him until he left recently. The person that took over is good, but not great. If you can find a good massuse, then I would say the membership can be worth it. if not, then avoid.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Very easy to get a last minute appointment here which is great. They will always pressure you to buy a membership, however. I have had great massages and ok massages here from differen 'therapists.'

3
★★★☆☆

Very easy to get a last minute appointment here which is great. They will always pressure you to buy a membership, however. I have had great massages and ok massages here from differen 'therapists.'

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My first massage with this group. Amy did a good job, very professional. Facilities are top notch.

2
★★★★☆

My first massage with this group. Amy did a good job, very professional. Facilities are top notch.

Pros: clean, professional

.

I got a massage here about 6 months ago and judging by that massage I probably won't go back. It was really- bad. The guy wiped me off with a towel every time he was finished massaging a body part. It was really painful. Im not that sensitive either. That ruined the whole service. The place felt clean and peaceful and Im sure that there are some good therapist there but my experience was not so good.

1
★★★☆☆

I got a massage here about 6 months ago and judging by that massage I probably won't go back. It was really- bad. The guy wiped me off with a towel every time he was finished massaging a body part. It was really painful. Im not that sensitive either. That ruined the whole service. The place felt clean and peaceful and Im sure that there are some good therapist there but my experience was not so good.

Pros: Clean and peaceful

Cons: Weird massage and high pressure

.

Definently will recomend Dana at Old Town, she is awesome. I need serious trigger point done often, and she is the one for it. Can't beat the prices, Can't lose with introductionary price :)

2
★★★★★

Definently will recomend Dana at Old Town, she is awesome. I need serious trigger point done often, and she is the one for it. Can't beat the prices, Can't lose with introductionary price :)

Pros: all hours, great location

Cons: zip

.

Jill gives the best massage in Dallas...she is truly gifted! If she's not available, one of the two Sara's at Old Town Massage Envy are great too.

2
★★★★★

Jill gives the best massage in Dallas...she is truly gifted! If she's not available, one of the two Sara's at Old Town Massage Envy are great too.

Pros: Service was great.

Cons: None

.

Great massage for the price - only $39 for introductory 1 hour session. I would recommend to everyone!

2
★★★★★

Great massage for the price - only $39 for introductory 1 hour session. I would recommend to everyone!

Pros: Great Price! Lots of therapists to choose from! Hours are great!

Message from Massage Envy - Old Town

Our therapists are here to alleviate every ache, pain or stress — no matter how small — because we agree on one thing: The good life should actually feel that way.

Yext PowerListings

 

Wait, you're the expert.

If you've been to or used Massage Envy - Old Town, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review