Hair Of The Dog

★★★☆☆

About Hair Of The Dog

3.1111 9
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I brought my golden retriever here for a shave. They did a great job and a great price. Normally it is so expensive to have my big dog shaved!

4
★★★★☆

I brought my golden retriever here for a shave. They did a great job and a great price. Normally it is so expensive to have my big dog shaved!

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I came in here with the dirtiest dog ever and the staff was not even fazed. They were very helpful actually. I was almost embarassed to come in since I didn't want to get my bathtub dirty and was getting theirs dirty instead! They said that is why they are there! Great place!

5
★★★★★

I came in here with the dirtiest dog ever and the staff was not even fazed. They were very helpful actually. I was almost embarassed to come in since I didn't want to get my bathtub dirty and was getting theirs dirty instead! They said that is why they are there! Great place!

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We've taken our dog here on a few occasions and usually are very happy with the service. He loves playing with the other dogs and usually looks great. Upon our last visit, we picked him up and were rudely greeted with the price of the cut (prices had recently changed, this was back in May). I was hurried through my questions and rushed out the door. Two days later, while on a walk the dog began to shake his head and was bleeding from the tips of both his ears. Closer inspection showed that he was cut deeply on both ears (he is very hairy and this is easily hidden by his curls) it appeared the cuts had been cauterized and we were never told. He was bleeding daily for the next 3-4 weeks whenever he shook his head (his ears are long and tend to bounce off his neck when he shakes). We would've understood the cuts if the groomer and simply told us, we know he's hairy and it's hard to see where his ear begins and the fur stops. We were shocked when our friends took their dog to be groomed a few weeks later, and the same thing happened (only one ear this time). Would you not want to be told if your child got injured at daycare?? We would! It shows a lack of respect for not only the customers but the animals as well.

0
★☆☆☆☆

We've taken our dog here on a few occasions and usually are very happy with the service. He loves playing with the other dogs and usually looks great. Upon our last visit, we picked him up and were rudely greeted with the price of the cut (prices had recently changed, this was back in May). I was hurried through my questions and rushed out the door. Two days later, while on a walk the dog began to shake his head and was bleeding from the tips of both his ears. Closer inspection showed that he was cut deeply on both ears (he is very hairy and this is easily hidden by his curls) it appeared the cuts had been cauterized and we were never told. He was bleeding daily for the next 3-4 weeks whenever he shook his head (his ears are long and tend to bounce off his neck when he shakes). We would've understood the cuts if the groomer and simply told us, we know he's hairy and it's hard to see where his ear begins and the fur stops. We were shocked when our friends took their dog to be groomed a few weeks later, and the same thing happened (only one ear this time). Would you not want to be told if your child got injured at daycare?? We would! It shows a lack of respect for not only the customers but the animals as well.

Pros: dogs get to play while they wait (we love this)

Cons: customer service, dishonesty, disreguard for saftey

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this is a great place to wash up the pup after a romp in the disgusting river. the only trouble we had was with the tub not draining properly. staff were freiendly and it is reasonably priced

4
★★★★☆

this is a great place to wash up the pup after a romp in the disgusting river. the only trouble we had was with the tub not draining properly. staff were freiendly and it is reasonably priced

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I had a steller 5 star review up here before, but last time I brought my dog in I was not treated very nicely. He had been to the dog park and was SUPER muddy and disgusting. I understood this was going to be quite the job to clean him up (but that is what you are in business to do) and I was willing to pay whatever it took to get him looking nice again. However, when I picked him up the groomer (whom I had not seen before so I am assuming he is new) basically accused me of neglecting my dogs' well being because he was so dirty and matted. My dog has wavy/curly hair and when it grows out it is very hard to manage. When he gets wet and dirty it is difficult to clean/brush him. We do the best we can, but dogs do get dirty and matted...they are just being DOGS and having fun. I would be neglecting my dog if i never let him go play and get dirty because I was worried about his hair...not sure if I will chance a return visit since I only pay for a professional groomer when he is too dirty for me to handle and it seems that I'll be complained at if I bring him there in that kind of condition.

1
★★☆☆☆

I had a steller 5 star review up here before, but last time I brought my dog in I was not treated very nicely. He had been to the dog park and was SUPER muddy and disgusting. I understood this was going to be quite the job to clean him up (but that is what you are in business to do) and I was willing to pay whatever it took to get him looking nice again. However, when I picked him up the groomer (whom I had not seen before so I am assuming he is new) basically accused me of neglecting my dogs' well being because he was so dirty and matted. My dog has wavy/curly hair and when it grows out it is very hard to manage. When he gets wet and dirty it is difficult to clean/brush him. We do the best we can, but dogs do get dirty and matted...they are just being DOGS and having fun. I would be neglecting my dog if i never let him go play and get dirty because I was worried about his hair...not sure if I will chance a return visit since I only pay for a professional groomer when he is too dirty for me to handle and it seems that I'll be complained at if I bring him there in that kind of condition.

Pros: Good bath

Cons: Not nice groomer

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Ive been taking my dog, Molly, to hair of the dog for a while now, sometimes I book an appointment for her to be groomed & sometimes we come in & do a self wash. Im always very happy with the service there, the staff is always helpful in suggesting shampoos & making sure I have everything I need (towels, appron ect) & I know my dog enjoys going there because she gets lots of attention & cookies. I tell all my friends with dogs about them, they have reasonable prices. I also feel good leaving my dog there for a few hours at a time because they've got a cute little backyard & let the dogs run free unlike another groom shop I visited where the dogs were kept in a kennel all day long. I heard about this site & decided to give all my favorite local portland business excellent reviews because I strongly support the small business as I would love to have one of my own some day :) Keep up the good work!

2
★★★★★

Ive been taking my dog, Molly, to hair of the dog for a while now, sometimes I book an appointment for her to be groomed & sometimes we come in & do a self wash. Im always very happy with the service there, the staff is always helpful in suggesting shampoos & making sure I have everything I need (towels, appron ect) & I know my dog enjoys going there because she gets lots of attention & cookies. I tell all my friends with dogs about them, they have reasonable prices. I also feel good leaving my dog there for a few hours at a time because they've got a cute little backyard & let the dogs run free unlike another groom shop I visited where the dogs were kept in a kennel all day long. I heard about this site & decided to give all my favorite local portland business excellent reviews because I strongly support the small business as I would love to have one of my own some day :) Keep up the good work!

Pros: customer service

Cons: can be really crowded & busy (small space)

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My first visit to Hair of the Dog was on a Saturday morning. I walked in without an appointment, the staff was pleasant and my dog was ready to be picked up in an hour. Another appointment, on a Sunday, took 45 minutes. The employee who worked on my dog and the owner were friendly. Today I dropped my dog off for a 2:00 appointment. I was told I'd be called when he was ready, but no call came. At 4:00, I phoned the shop, and the owner shouted out to an employee in the back asking whether my dog was ready. She then told me the appointment was at 3:00, but they hadn't started on him yet. I told her no, the appointment was at 2:00. The owner then said, well she (the staff person) was wrong, but the dog wasn't ready. She said they would start him now and I could just come get him in half an hour. Arriving at the shop at 4:30 I announced myself to the owner, and the first words out of her mouth were "That will be $21." I asked her what services had been provided, not having yet seen my dog, and she recited them with a glare. I then asked her what my dog had been doing from 2:00 to 4:00, and she snarled, "Playing with the other dogs in the back." I responded that he could have done that with me, and I asked why she bothers making reservations. The owner asked if I had ever had to wait half an hour for a doctor appointment, and informed me that this was Saturday.(?) I replied that this was not a doctor's office and, besides, 2:00 to 4:00 was a 2-hour wait, not a half-hour wait. At that, she marched towards the back where my dog was, pivoted around and hissed, "You know what? I'm not going to charge you and I don't want you coming back!" I guess she showed me! The next thing I knew, my dog trotted out unleashed. She thrust the leash at me before retreating behind her counter. NE Alberta Street has been part of my neighborhood for 23 years, and I like to support local businesses that earn my support. Hair of the Dog is one business I won't miss.

0
★☆☆☆☆

My first visit to Hair of the Dog was on a Saturday morning. I walked in without an appointment, the staff was pleasant and my dog was ready to be picked up in an hour. Another appointment, on a Sunday, took 45 minutes. The employee who worked on my dog and the owner were friendly. Today I dropped my dog off for a 2:00 appointment. I was told I'd be called when he was ready, but no call came. At 4:00, I phoned the shop, and the owner shouted out to an employee in the back asking whether my dog was ready. She then told me the appointment was at 3:00, but they hadn't started on him yet. I told her no, the appointment was at 2:00. The owner then said, well she (the staff person) was wrong, but the dog wasn't ready. She said they would start him now and I could just come get him in half an hour. Arriving at the shop at 4:30 I announced myself to the owner, and the first words out of her mouth were "That will be $21." I asked her what services had been provided, not having yet seen my dog, and she recited them with a glare. I then asked her what my dog had been doing from 2:00 to 4:00, and she snarled, "Playing with the other dogs in the back." I responded that he could have done that with me, and I asked why she bothers making reservations. The owner asked if I had ever had to wait half an hour for a doctor appointment, and informed me that this was Saturday.(?) I replied that this was not a doctor's office and, besides, 2:00 to 4:00 was a 2-hour wait, not a half-hour wait. At that, she marched towards the back where my dog was, pivoted around and hissed, "You know what? I'm not going to charge you and I don't want you coming back!" I guess she showed me! The next thing I knew, my dog trotted out unleashed. She thrust the leash at me before retreating behind her counter. NE Alberta Street has been part of my neighborhood for 23 years, and I like to support local businesses that earn my support. Hair of the Dog is one business I won't miss.

Pros: Location

Cons: Lousy customer service. Customers aren't allowed in service area.

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Dear chubbgirl,
I am sorry, but I feel that what I was asking you to do was not that big of a deal, since you guys came in a car after all. It would have made the nail trim quicker and easier for us. I did not berate you. I didn't even
raise my voice. My facilities are small, so I do the best I can. Honestly though, I am choosy about my clientele. Like I said, my shop is small, and very busy. We only have time for people that understand
basic safety, and are patient, and nice:)

2
★★★★★

Dear chubbgirl,
I am sorry, but I feel that what I was asking you to do was not that big of a deal, since you guys came in a car after all. It would have made the nail trim quicker and easier for us. I did not berate you. I didn't even
raise my voice. My facilities are small, so I do the best I can. Honestly though, I am choosy about my clientele. Like I said, my shop is small, and very busy. We only have time for people that understand
basic safety, and are patient, and nice:)

.

I left 4 messages at various different times of the day and got no response. Being that it's so close to my house I thought I'd just go in and make the appointment. The people there were friendly but as I was driving home one of the ladies I'd just talked with called me back regarding my voice messages... interesting. I have yet to go to the appointment but will update with that information promptly.

Update: I just got back from getting my dog washed and her nails clipped. I'm horrified at the job they did. Her nails were cut so poorly that when she scratches her head she now claws it with her feet and is leaving sores... and I only left an hour ago! They were very intrigued by my dog and seemed to be very good with her but I will never take her back. She is now in pain, and now smells like WET dog.

0
★☆☆☆☆

I left 4 messages at various different times of the day and got no response. Being that it's so close to my house I thought I'd just go in and make the appointment. The people there were friendly but as I was driving home one of the ladies I'd just talked with called me back regarding my voice messages... interesting. I have yet to go to the appointment but will update with that information promptly.

Update: I just got back from getting my dog washed and her nails clipped. I'm horrified at the job they did. Her nails were cut so poorly that when she scratches her head she now claws it with her feet and is leaving sores... and I only left an hour ago! They were very intrigued by my dog and seemed to be very good with her but I will never take her back. She is now in pain, and now smells like WET dog.

Pros: They are close to my home

Cons: Everything else

 

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