Ntb

★★★☆☆
  • 4560 State Highway 121

    Plano, TX 75024

    Map & Directions
  • 214-705-7750

About Ntb

Categories
  • Tires & Wheels
  • Tires
  • Automotive Repair
  • Continental
  • Toyo
  • Yokohama
Details
  • Brake Repair

Automotive

Automotive
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Seymour Tire

305 W Main St Seymour, CT

3.0 3
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.

This was my fourth trip to this store. The first three trips were professional, courteous and in and out in 45 minutes. This fourth trip was opposite. They had a girl up front that had know idea what was going on. She needed more training than she was given. She was a distraction up front and in the garage where the guys are. The guys in the back where timely and professional. I got and report on my front end alignment and the same girl came to me with a "you need a new alignment. attitude" I ask her to look up when I had my last adjustment, it had been 7 months. She then went in to her routine on the prices for an alignment. I then talked to the man that was bring my truck around and he told me that the alignment was good and I did not need one.

3
★★★☆☆

This was my fourth trip to this store. The first three trips were professional, courteous and in and out in 45 minutes. This fourth trip was opposite. They had a girl up front that had know idea what was going on. She needed more training than she was given. She was a distraction up front and in the garage where the guys are. The guys in the back where timely and professional. I got and report on my front end alignment and the same girl came to me with a "you need a new alignment. attitude" I ask her to look up when I had my last adjustment, it had been 7 months. She then went in to her routine on the prices for an alignment. I then talked to the man that was bring my truck around and he told me that the alignment was good and I did not need one.

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While they may offer all of the services under the sun, the customer service aspect is non-existent. Not only did I not feel as though I was getting straight forward service, I felt like I was being spoken down to. Also, after leaving the store, I found the tires for almost $20.00 less per tire at Discount Tire Co.

Pro- None
Cons- Lack of customer service, long wait times, priced too high.

1
★☆☆☆☆

While they may offer all of the services under the sun, the customer service aspect is non-existent. Not only did I not feel as though I was getting straight forward service, I felt like I was being spoken down to. Also, after leaving the store, I found the tires for almost $20.00 less per tire at Discount Tire Co.

Pro- None
Cons- Lack of customer service, long wait times, priced too high.

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.

I found the Gentelmen working very knowledge able and very helpful. their prices were right in tune with Discount tire and they offer more services :)

PROS: knowledgeable Staff, low prices
CONS: none

5
★★★★★

I found the Gentelmen working very knowledge able and very helpful. their prices were right in tune with Discount tire and they offer more services :)

PROS: knowledgeable Staff, low prices
CONS: none

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