NTB-National Tire & Battery

★★★☆☆
  • 4560 State Highway 121

    Plano, TX 75024

    Map & Directions
  • 214-705-7750

About NTB-National Tire & Battery

Categories
  • Tires
  • Brake Repair
  • Auto Body Paint & Repair
  • Automotive Repair
  • Oil Changes
Details
  • Brake Repair
Hours
M-Sa 7am-7pm, Su 9am-5pm

Automotive

Automotive
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3.0 3
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This was my fourth trip to this store. The first three trips were professional, courteous and in and out in 45 minutes. This fourth trip was opposite. They had a girl up front that had know idea what was going on. She needed more training than she was given. She was a distraction up front and in the garage where the guys are. The guys in the back where timely and professional. I got and report on my front end alignment and the same girl came to me with a "you need a new alignment. attitude" I ask her to look up when I had my last adjustment, it had been 7 months. She then went in to her routine on the prices for an alignment. I then talked to the man that was bring my truck around and he told me that the alignment was good and I did not need one.

3
★★★☆☆

This was my fourth trip to this store. The first three trips were professional, courteous and in and out in 45 minutes. This fourth trip was opposite. They had a girl up front that had know idea what was going on. She needed more training than she was given. She was a distraction up front and in the garage where the guys are. The guys in the back where timely and professional. I got and report on my front end alignment and the same girl came to me with a "you need a new alignment. attitude" I ask her to look up when I had my last adjustment, it had been 7 months. She then went in to her routine on the prices for an alignment. I then talked to the man that was bring my truck around and he told me that the alignment was good and I did not need one.

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.

While they may offer all of the services under the sun, the customer service aspect is non-existent. Not only did I not feel as though I was getting straight forward service, I felt like I was being spoken down to. Also, after leaving the store, I found the tires for almost $20.00 less per tire at Discount Tire Co.

Pro- None
Cons- Lack of customer service, long wait times, priced too high.

1
★☆☆☆☆

While they may offer all of the services under the sun, the customer service aspect is non-existent. Not only did I not feel as though I was getting straight forward service, I felt like I was being spoken down to. Also, after leaving the store, I found the tires for almost $20.00 less per tire at Discount Tire Co.

Pro- None
Cons- Lack of customer service, long wait times, priced too high.

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.

I found the Gentelmen working very knowledge able and very helpful. their prices were right in tune with Discount tire and they offer more services :)

PROS: knowledgeable Staff, low prices
CONS: none

5
★★★★★

I found the Gentelmen working very knowledge able and very helpful. their prices were right in tune with Discount tire and they offer more services :)

PROS: knowledgeable Staff, low prices
CONS: none

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Message from NTB-National Tire & Battery

NTB of Plano, TX is your one-stop shop for fast, friendly, hassle-free car care. From tires and oil changes to brakes and alignments, you can trust our expert technicians to get you back on the road. With conveniently-located stores open early, late and on Sundays, we help you fit your car maintenance and repairs into your busy schedule. We carry the big tire brands you know like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama at the guaranteed lowest price. Whether you need a routine oil change or something more, NTB has you covered. Schedule your appointment online, give us a call or stop by your local NTB today!

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