Mor

I had great sucess when it was Bedroom Superstore and now listening to the reviews I'm not so sure it is a reliable and customer friendly place to shop. Customer service is key from the salesman to the customer service help desk. It's not worth the headache to find out.

Mor furniture is hands down the best furniture store around. They have the best selection and they're financing options blow everybody else out of the water. The salespeople help lot and don't try screw you over. They have the lowest prices and you don't have to negotiate to get them. they are the best.

I had a very bad experience with Mor company I bought a bed room set, a coffee table and the end table at Mor 2 years ago. first they delivery the wrong bed room set, when I call let them know they said they will change to the right one 2nd time when they delivery they was 2 hours late and they was missing the stick to set up my dresser,they said they dint have it in stock they have to order one when they order one they sended direct to my address until today my dresser is haven't been set up yet and every time I call they put me on hold for a long time

I work in retail so, you would think that I know a thing or two about how a person should be treated in a store. Ummm. Apparently the employees at Mor haven't learned this yet. Mor is a furniture store where the sales people don't realize that they are there to sell things. Instead when I was there they sat around and didn't wait on anyone. I went up to one salesperson and asked for help and he said he was busy. He was sitting with three other salespeople chatting. Do NOT go here!!!!

I was expecting Mor furniture to be just another furniture store. But they are a little more. They have nice salespeople, nice showroom and reasonable prices. If you are in the area I would jsu tcheck it out.

I purchased $1200 of new furniture from Mor Furniture in the summer of 2006, and have had nothing but problems. The first time my hubby sat on our sofa a spring broke! And it took me over a week of talking to various managers at Mor to have it replaced. Finally I received a 2nd sofa and after about two months, the cushions would sink in...Mor offerred to replace the cushions, but unforunately, never looked at the sofa!

New cushions, same problem!! Finally as I am putting the foam cushions into the new slip covers after my husband picked up the new cushions at Mor's Warehouse, yes I the customer did this, not Mor (or Less if you prefer!)! I see that a wooden beam in the back of the sofa was never properly connected, therefore there was NO support! So, I phone Mor again, and this time I choose to speak to a Sales Manager, not a Service Manager, and am asked if Mor ever looked at my sofa before replacing the cushions - what a unique idea! But, NOPE, Sorry I think that would have been too much effort. So, this nice Sales Manager orders us a another replacement sofa. Ok, that's good. Oh but although it's not yet Thanksgiving, the sofa will not arrive untial a week after Christmas. Ok, well I'll have to work with that.

12/26 rolls around - my hubby while about 10 miles away from our house the day after Christmas receives a call on his cell phone - "Hi it's Mor Furniture, we are at your house to deliver your sofa, and you have 5 minutes to get here, or we are leaving for our next delivery!" Are you kiddin' do you know how long it takes to drive 10 minutes the day after Christmas in the Puget Sound Region?!

So, I phone Mor today, a few days later, am told I must speak to the Service Manager. I am on hold 20 minutes, a few times, people get on and ask if I can hold, or who I am holding for! Finally I am told the Service Manager is busy and will call me back........needless to say I'm still waiting.......Oh the wonders of buying Mor Furniture for Less, will they ever end!!

Mor is a world-class furniture store. The showroom is spacious and well-planned to give you helpful decorating ideas. The sales staff is helpful and well trained. Financing was quick and easy. Delivery was on time and professional. We even had to cancel an item and they happily refunded our money. They offer a free snack bar with soda, cookies and popcorn.

PROS: Great show room - Professional staff
CONS:

Even though we had some issues with the furniture we purchased they stand behind their products. We were treated respectfully and with kindness. I would shop here again!

Our experience with Mor was sooo bad we couldnt believe it. We bought a bedroom and paid for it in full and of course with a great smile they said it will arrive 4 weeks later. After 4 weeks they called us to say Some parts are no where to be found What? You waited 4 weeks to tell us that. Now they asked us to come again and choose another bedroom. Ok. We went back and chose another one. Guess what? With a big smile they told us to wait 4 more weeks, but this time they really promised that everything is going to be fine. After 4 more weeks they called and delayed us again. Then they called to say that some parts will be delivered and some parts will be delayed. On delivery day we had to wait for the delivery guys from 2 to 6 but guess what? They came 11 pm. Now we are waiting for the rest of the bedroom. They called and delayed. They called again and delayed. 3 months passed now and we are still waiting for Mor.

Last November I purchased a chaise lounge. But it was missing a pillow. I called the store and, after putting me on hold a long time, they confirmed that yes, there should have been two pillows. Then they asked me to describe exactly what the pillow looked like. They apparently could not look in the catalog or walk out to the showroom to see for themselves. They said it would arrive in 3-5 weeks. I asked why they couldn't take one off the other 5 lounges in stock. "Those are committed to other customers," the service rep said as though reading a script. 8 weeks and 3 aggravating phone calls later, I FINALLY got a packagewith the wrong pillow!

I decided to forget the rude Service Dept and called my salesman directly. He was very nice and said that he would take care of it. A month later with still no pillow, I called yet again. Turns out that my salesman no longer worked there, and everyone tried to blame HIM for the problem. Finally a Service Manager told me that since it had been FIVE MONTHS he would special-order another chaise from the Phoenix store and flag it as an exchange. In two weeks I was to call Mor and see if it had arrived. The staff was incapable of jotting down a reminder note; I had to do the work myself. I was to call, see if the chaise had arrived, and then instruct the rep that I didn't need the entire chaise, just the pillow.

So two weeks later, hopeful that I was finally getting somewhere, I did call and was told that yes, the chaise was there, and yes they could mail the pillow to mebut not for a week. Three weeks later, I got a call from Mor wondering when I was going to pick up the chaise! I told them I was waiting for a PILLOWthe SMALL one, NOT the big one. She said that she would mail it out that day. Then she called back to ask which pillow I needed! Was it the cushion? I said that no, the cushion did not detach. I described the pillow AGAIN. Then she called yet again and said that only one pillow came with the chaise, not two, sorry. I explained that SIX MONTHS earlier I had been told otherwise. She said nope, only one, sorry. I asked to speak to a manager. After putting me on hold for a very long time, she said that H---- would be calling me. H---- (who it turns out was in the San Diego store!) did eventually call and said he "was very sorry" but only one pillow came with the chaise. I explained that I had been told otherwise last November and that they had wasted SIX MONTHS of my time, including 4 phone calls today alone. He asked whom I had spoken with. I said I had no idea as it was SIX MONTHS ago. He said he was very sorry. I suggested that at least they could give me a discount for wasting so much of my time. He said that he could not do that. And that he was sorry. He said that . . . maybe he could get a pillow for me. Yeah, right. I believe that!

My husband and I purchased a couch, loveseat & recliner in October of 2006. The salesman was very nice. He told us that the throw pillows came with the set. It wasn't a buying point for the set, but it was a nice extra since the furniture was all one color.

We received the furniture on time, minus the throw pillows. My husband called and was given the runaround, and after a lengthy discussion, the Customer Service Rep figured out which pillows went with the set and said she would order them. He was told that they should arrive within a couple of weeks. A couple of months later, no pillows. We called again and we were told that we'd have to speak to another lady that was not in the office. Third call (and another month or two later)- I called this time and spoke to a Rep that said they hadn't been ordered yet and she would put the order in and call me if there was a problem. She wasn't sure why they hadn't been ordered yet. Another month or so went by and I had to call again. This time I spoke to a very rude Rep that put me on hold without even asking if I minded. When she got back on the phone, she said, "That set doesn't come with pillows". I explained to her the history and she said, "I don't know what to tell you, that set doesn't come with pillows". When I asked her why everyone else had told me that it did and that they had been ordered, I received the same response. Doesn't come with pillows. She suggested that I call the salesperson that gave us the bad information, but when I asked her for his name, she said she couldn't tell me.

Of course, I can go and buy my own throw pillows, but now it's the point of the matter.

This company has lousy customer service, I know because I'm in the customer service industry and I would never treat a customer in this manner.

I had an unpleasent experience shopping at Mor furniture recently, but they fixed the situation. I now love my leather couch set they sold me ----at half the price and brand new!

Worst retail experience of my life.

Round 1: In March 2007 two poor-mannered men delivered a dirty couch and couldn't fit it in our door (they didn't even measure first). On top of that, they were swearing and demanding our help in carrying it...remind me why I paid $80 for delivery??

Round 2: We went and picked out a different couch that they were sure would fit. We paid for the first couch with our check card and they wouldn't let us have store credit toward the new couch (are they crazy?) Instead they had to issue a refund which we were promised would be back in our bank account within 3-5 business days (if they tell you it takes longer, they are lying...I got to the bottom of it when I got in touch with their accounting department). They forgot to put in the request, so I had to spend hours on the phone explaining what had happened to ensure we got our refund. On top of that, they were extremely rude and inconsiderate.

Round 3: They attempted to deliver our new couch in April 2007. Not only did they forget to measure before halling it up 4 flights of stairs, but after it didn't fit they caused $900 worth of damage to the walls in the stairwell of the condo building and we had to pay for it! When confronting them about the damage (we took pictures and had a copy of the invoice), they transferred us around to different people and refused to deal with the situation.

Now: We have to take them to small claims since they refused to pay for the damages they caused. Not only do we have no couch, we are out amost $1000 because of them.

It's funny b/c they called themseleves the "Costco" of furniture stores...if only they could treat their customers like Costco does...

We went to MOR furniture and tried to get help from salespeople but they were mostly busy solving customers problem or they dont have sufficient knowledge of availibilty of products
anyways they carry some good products but worst service ..we ended up buying few blocks away from another store named JR FURNITURE best service and the salesperson gave us respect , knowledge and good prices ..ask for mac at JR FURNITURE

After doing the rounds of numerous furniture stores, we finally settled on buying our furniture from MOR. Their showroom is good, the salespeople friendly and knowledgable and I loved the selection and prices. We ordered about 5000 worth of furniture and got free delivery.
This was in October of 2007; this is what has happened since then:
1. First delivery in October: Delivered the living room and family room couches; broke a side table and the lamp was missing a shade; promised to deliver the side table next day and the lampshade in 8 weeks!
2. Second delivery: they got the replacement end table
3. Third delivery: dining table, 6 chairs and the buffet. Forgot the hutch and forgot our lampshade.
4. Fourth delivery: bring the hutch and lampshade but break the glass shelves for the hutch. Promise to order them and come install soon.
5. Fifth delivery: haha, they got us: they got us!! They brought around their huge delivery truck with NOTHING to deliver!!!! The delivery guys just stood at our door like idiots going 'shelves ? what shelves? we don't know nothing about no shelves?'
6. Finally call to fix delivery and installation of the shelves. the delivery guy comes today with the glass and guess what?? The shelves are the wrong size!!!!
7. So now finally they've promised to come by again with the correct shelves.

Meanwhile, we've waited 4 months and spent countless weekends just sitting at home waiting for these doofuses to get it right and they still haven't got it right!!

I'd suggest to just go to Costco or Levitz and pay more and not wait till you're old to get your furniture!

We ordered a bar style dining room table with 4 chairs. After 6 weeks of waiting it arrived for us to pick up since delivery was $60. I arrived in a friends borrowed van expecting to haul a new table and 4 chairs. After waiting for over an hour in the cold warehouse (we were the only customers there) to my surprise we were greeted with 3 small flat boxes. I asked where was the table and chairs, the dock worker pointed to the flat boxes and said here! Unknown to me, I have to put them together! So after paying $600, waiting 6 weeks, and another hour in a cold warehouse, I am tasked with a weeks worth of work, gluing and screwing chairs and a table together. Thank God I have woodworking 101 in high school. BTW: the parts are delivered directly from China and explains why I waited 6 weeks to get it, in pieces. Never Mor again.