Dentfirst

★★★☆☆
  • 3502 Satellite Blvd

    Duluth, GA 30096

    Map & Directions
  • 770-476-9000

About Dentfirst

Health & Medical

Health & Medical
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Dent First

9775 Medlock Bridge Rd # I Duluth, GA

2.6 5
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I have been a patient since 1983 with Dentfirst. My whole family uses them and will always use them for any services we require.

5
★★★★★

I have been a patient since 1983 with Dentfirst. My whole family uses them and will always use them for any services we require.

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I was very unhappy with the dental service I received here. I came to see what some brown stuff on my tooth was. When I came in, the receptionist was trying to tell me that she could not verify that I had dental insurance. After waiting for 30 minutes, she finally confirmed that I had insurance and took me to see the dentist. The dentist was cold and not very personable. Anyhow, they checked me in and told me the stain on my tooth was not decay and could be removed by scaling. I agreed to the scaling. During the scaling process, the hygienist kept asking me whether I had wisdom teeth or not. I told her that all the other dentists I had visited said I didn't have wisdom teeth. However, she kept pushing me and would routinely ask me this question. Eventually, I allowed her to take a complimentary panoramic x-ray of my mouth, and she found four wisdom teeth and tried to use fear tactics to encourage me to get them taken out. And guess what? DentFirst conveniently has an oral surgeon on site. Furthermore, the hygienist was pushing me to schedule an examination to get braces as well. I understand that I may have problems with my teeth, but do not like it when dentistry becomes a business where the dentist/dental office tries to find everything wrong with me to milk me for money and maximize their profit. I do not feel the hygienist was making these suggestions for my own benefit, but instead to get money out of me.

1
★☆☆☆☆

I was very unhappy with the dental service I received here. I came to see what some brown stuff on my tooth was. When I came in, the receptionist was trying to tell me that she could not verify that I had dental insurance. After waiting for 30 minutes, she finally confirmed that I had insurance and took me to see the dentist. The dentist was cold and not very personable. Anyhow, they checked me in and told me the stain on my tooth was not decay and could be removed by scaling. I agreed to the scaling. During the scaling process, the hygienist kept asking me whether I had wisdom teeth or not. I told her that all the other dentists I had visited said I didn't have wisdom teeth. However, she kept pushing me and would routinely ask me this question. Eventually, I allowed her to take a complimentary panoramic x-ray of my mouth, and she found four wisdom teeth and tried to use fear tactics to encourage me to get them taken out. And guess what? DentFirst conveniently has an oral surgeon on site. Furthermore, the hygienist was pushing me to schedule an examination to get braces as well. I understand that I may have problems with my teeth, but do not like it when dentistry becomes a business where the dentist/dental office tries to find everything wrong with me to milk me for money and maximize their profit. I do not feel the hygienist was making these suggestions for my own benefit, but instead to get money out of me.

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I had one of the worst experiences that I have ever had with any doctor. Dr. Gillian Jones DDS has the worst bedside manner ever. I went for a consultation and came out very disappointed so I asked to see a different doctor and unfortunately she was the only oral surgeon there so I went to a different office in Buford. The doctors and nurses there were very concerned and polite. Long story short my wisdom tooth broke in my mouth so I called the Duluth office because they are close to me. I attempted to make an appointment with the doctor because it needed to come out right away and I was told that since I didn't like her bedside manner and wanted to have another consult that she was not willing to extract my teeth. I thought that this was very childish and unprofessional! I needed a service and I had a right to speak up for myself being that I felt mistreated. I was willing to let that incident rest because I like the dental office as a whole. She apparently was not! I was able to get an apppointment at the toffice in Buford, so I am very grateful for that. I would not reccommend this doctor and as a matter of fact I will be reporting her to the BBB and ADA.

1
★☆☆☆☆

I had one of the worst experiences that I have ever had with any doctor. Dr. Gillian Jones DDS has the worst bedside manner ever. I went for a consultation and came out very disappointed so I asked to see a different doctor and unfortunately she was the only oral surgeon there so I went to a different office in Buford. The doctors and nurses there were very concerned and polite. Long story short my wisdom tooth broke in my mouth so I called the Duluth office because they are close to me. I attempted to make an appointment with the doctor because it needed to come out right away and I was told that since I didn't like her bedside manner and wanted to have another consult that she was not willing to extract my teeth. I thought that this was very childish and unprofessional! I needed a service and I had a right to speak up for myself being that I felt mistreated. I was willing to let that incident rest because I like the dental office as a whole. She apparently was not! I was able to get an apppointment at the toffice in Buford, so I am very grateful for that. I would not reccommend this doctor and as a matter of fact I will be reporting her to the BBB and ADA.

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They didnt believe that my insurance would cover the charges, even after they called to verify my coverage, so they had me pay $289 up front for services...i paid it, knowing i would be refunded the money as soon as my ins. company processed the claim. When when my insurance co. DID pay in full, I asked for my money to be refunded to me. They do agree that they owe me the $289 but I cant seem to get them to give me my money!! I have been back and forth with these people for almost 3 months now and still havent received a check!

1
★☆☆☆☆

They didnt believe that my insurance would cover the charges, even after they called to verify my coverage, so they had me pay $289 up front for services...i paid it, knowing i would be refunded the money as soon as my ins. company processed the claim. When when my insurance co. DID pay in full, I asked for my money to be refunded to me. They do agree that they owe me the $289 but I cant seem to get them to give me my money!! I have been back and forth with these people for almost 3 months now and still havent received a check!

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I don't know about you, but I've never heard of a place where I can get EVERYTHING done, espeically the dentist, but at DENTFIRST .. you can. They offer many different services from routine cleaning, basic dental work (fillings) to orthodontics and oral surgery! Plus they have convient hours 8am - 8pm Mon-Thurs; 8am - 6pm Friday; 9am - 1pm Saturday. In addition to all of that the staff are super fun & friendly, a great enviroment. Highly recommended!

5
★★★★★

I don't know about you, but I've never heard of a place where I can get EVERYTHING done, espeically the dentist, but at DENTFIRST .. you can. They offer many different services from routine cleaning, basic dental work (fillings) to orthodontics and oral surgery! Plus they have convient hours 8am - 8pm Mon-Thurs; 8am - 6pm Friday; 9am - 1pm Saturday. In addition to all of that the staff are super fun & friendly, a great enviroment. Highly recommended!

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