ERICKSON AUTO REPAIR

★★★★☆

About ERICKSON AUTO REPAIR

Categories
  • Automotive
  • Automotive Repair

Automotive

Automotive
More choices in Westborough:
Resultset_next

Westboro Automotive Service

126 Turnpike Rd Westborough, MA

Resultset_next

Colonial Volkswagen

89 Turnpike Rd Westborough, MA

3.75 8
Hi! Sign in to let us know how ERICKSON AUTO REPAIR was?
Write a Review
.

Rudest people in the car repair business. I took my BMW for coolant leak and they told me it would be 370 and when I got to get the car the bill is $392. The girl at the desk is so rude she does not even look at you. The mechanics are in a hurry to leave. I go to get the car and the nose inside the car is unnerving. I take it back at 4:30 pm in 5 minutes and one of the mechanics has an attitude even looking at what they messed up. He looks the what they have messed up and he said he will call me next day. The next day he called me to day it is going to cost me $400. I try to reason with him the that it is something they messed up and they should fix it. He says he will charge me 1/2 the labor but never calls me back. When we take the car the part is not ordered and the owner says we do not want your business. Obnoxious to the core. They should be driven out of business. When the get the bill, it is $392 without the break and the mechanic says the bill is done and he cannot change it. I am not sure why anyone should put up with this. They really have an attitude and do not care for their customers.

1
★☆☆☆☆

Rudest people in the car repair business. I took my BMW for coolant leak and they told me it would be 370 and when I got to get the car the bill is $392. The girl at the desk is so rude she does not even look at you. The mechanics are in a hurry to leave. I go to get the car and the nose inside the car is unnerving. I take it back at 4:30 pm in 5 minutes and one of the mechanics has an attitude even looking at what they messed up. He looks the what they have messed up and he said he will call me next day. The next day he called me to day it is going to cost me $400. I try to reason with him the that it is something they messed up and they should fix it. He says he will charge me 1/2 the labor but never calls me back. When we take the car the part is not ordered and the owner says we do not want your business. Obnoxious to the core. They should be driven out of business. When the get the bill, it is $392 without the break and the mechanic says the bill is done and he cannot change it. I am not sure why anyone should put up with this. They really have an attitude and do not care for their customers.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Normally, Erickson's is a 5-star establishment, but twice I've had an experience that dropped the overall rating. I think it comes down to the fact that it's a small shop, and the owner is a working owner. When you get into his zone, service and results are great. The other mechanics and some of the front staff are more variable. In one case, I was completely blown off when asking about scheduling a repair -- the guys were eager to leave (even though it was about 4:15 p.m.) and didn't want to login to the computer. Another time, they kept an item off my car, and when I went back to get it, the front desk staff was very rude even though they'd broken the item. It took a confrontation with the owner to get an apology for the extra trouble and the damage. I never did get one for the fact that their front staff was obnoxious.

So, bottom-line, Erickson's can be great, but watch out for the variability, which can really detract.

3
★★★☆☆

Normally, Erickson's is a 5-star establishment, but twice I've had an experience that dropped the overall rating. I think it comes down to the fact that it's a small shop, and the owner is a working owner. When you get into his zone, service and results are great. The other mechanics and some of the front staff are more variable. In one case, I was completely blown off when asking about scheduling a repair -- the guys were eager to leave (even though it was about 4:15 p.m.) and didn't want to login to the computer. Another time, they kept an item off my car, and when I went back to get it, the front desk staff was very rude even though they'd broken the item. It took a confrontation with the owner to get an apology for the extra trouble and the damage. I never did get one for the fact that their front staff was obnoxious.

So, bottom-line, Erickson's can be great, but watch out for the variability, which can really detract.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have used Erikson's for some time and have nothing but praise for the help and advise they offer. They are well within reasonable and sometimes I do not how they do it for so little. I have cross bid them against my former mechanic and without fail they have saved me hundreds of dollars.

They use quality parts and never so much as a hiccup to simply check something for you.

PS..they get votes for best auto repair in metrowest year in and out.

5
★★★★★

I have used Erikson's for some time and have nothing but praise for the help and advise they offer. They are well within reasonable and sometimes I do not how they do it for so little. I have cross bid them against my former mechanic and without fail they have saved me hundreds of dollars.

They use quality parts and never so much as a hiccup to simply check something for you.

PS..they get votes for best auto repair in metrowest year in and out.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

During an inspection for my Volvo, I was told it would not pass inspection. The mechanic - Jim, told me I would need a ball joint replaced and he would get me a quote.

In the meantime, I looked up prices on the internet, both for that part, and the entire Lower Control arm, which it is a part of, $50 and $127 respectively. Then EA calls me back with their price. $318. I dont say anything at this point. Instead I hit the volvo forums on the internet and post about the prices given to see what the DIY guys say.

When I get to EA, Jim tells me the part price, and I quote him what I saw. - 50 bucks for a ball joint. He says, no no, you need the whole LCA. Thats why it so much more (again, I already know that part (aftermarket) is in the $150 range. I don' say anything more at this point, since I am waiting to see what the Volvo forum comes up with. But something smells fishsy

Well, later in the day, the DIY Volvo forum responds, and I am told that "parts are not parts" but a Volvo certified LCA should be 150. The dealer would charge the 318 price. OK, so I know the Volvo certified part is 150, so is the EA price a markup?

I call back and ask them not to order the part, but ask where they get their parts from. Dennis is the mechanic this time. He says "Volvo". So, my questions are 1.) Really? or are they marking up the after market parts. 2) If they are Volvo parts, why bother going to an Indy garage? 3) Why Volvo parts?

All of this is a little fishy to me. Most of my experiences with EA have been good. There was one occasion I had a sensor replaced - that I wonder if it could have been reset by a Auto Diag device, but this smells a little odd too. I wish I had all the info before hand and had asked the questions on the spot too. What would happen if I asked them to toe the line and produce receipts and packaging for the parts they used? I wonder.

Instead, I will take my car elsewhere, and see if they see the same issues during inspection at all. If they do, what will they quote me for parts? More to come.

-------------

The finale:

So the total cost for the repair at the other mechanic -- a great guy named mark at Frazee auto repair in Wellesley, MA, was $268. Just like he said.

When I picked up the car we chatted a little bit about Volvo's and the serpentine belt. Great dude. Great Service. So the moral of the story is, Ericson's was being honest about the work that needed to be done. But the price of the part was way off the mark. I very much doubt that the actual parts would have been ordered from Volvo. I personally think that was a CYA from Ericksons because they knew I was researching prices. In fact, I remember Jim saying to the girl at the front desk that they ordered from NAPA.

I still wonder about that sensor though, and whether it needed to be replaced. I have heard worse about mechanics, and a little more balls on my part or common sense could have helped, -- I simply could have ordered the part myself and had Erickson's install it. But hey, that's what I pay a mechanic for. I don't begrudge them making money, but I am opposed to a 100 percent mark up.

2
★★☆☆☆

During an inspection for my Volvo, I was told it would not pass inspection. The mechanic - Jim, told me I would need a ball joint replaced and he would get me a quote.

In the meantime, I looked up prices on the internet, both for that part, and the entire Lower Control arm, which it is a part of, $50 and $127 respectively. Then EA calls me back with their price. $318. I dont say anything at this point. Instead I hit the volvo forums on the internet and post about the prices given to see what the DIY guys say.

When I get to EA, Jim tells me the part price, and I quote him what I saw. - 50 bucks for a ball joint. He says, no no, you need the whole LCA. Thats why it so much more (again, I already know that part (aftermarket) is in the $150 range. I don' say anything more at this point, since I am waiting to see what the Volvo forum comes up with. But something smells fishsy

Well, later in the day, the DIY Volvo forum responds, and I am told that "parts are not parts" but a Volvo certified LCA should be 150. The dealer would charge the 318 price. OK, so I know the Volvo certified part is 150, so is the EA price a markup?

I call back and ask them not to order the part, but ask where they get their parts from. Dennis is the mechanic this time. He says "Volvo". So, my questions are 1.) Really? or are they marking up the after market parts. 2) If they are Volvo parts, why bother going to an Indy garage? 3) Why Volvo parts?

All of this is a little fishy to me. Most of my experiences with EA have been good. There was one occasion I had a sensor replaced - that I wonder if it could have been reset by a Auto Diag device, but this smells a little odd too. I wish I had all the info before hand and had asked the questions on the spot too. What would happen if I asked them to toe the line and produce receipts and packaging for the parts they used? I wonder.

Instead, I will take my car elsewhere, and see if they see the same issues during inspection at all. If they do, what will they quote me for parts? More to come.

-------------

The finale:

So the total cost for the repair at the other mechanic -- a great guy named mark at Frazee auto repair in Wellesley, MA, was $268. Just like he said.

When I picked up the car we chatted a little bit about Volvo's and the serpentine belt. Great dude. Great Service. So the moral of the story is, Ericson's was being honest about the work that needed to be done. But the price of the part was way off the mark. I very much doubt that the actual parts would have been ordered from Volvo. I personally think that was a CYA from Ericksons because they knew I was researching prices. In fact, I remember Jim saying to the girl at the front desk that they ordered from NAPA.

I still wonder about that sensor though, and whether it needed to be replaced. I have heard worse about mechanics, and a little more balls on my part or common sense could have helped, -- I simply could have ordered the part myself and had Erickson's install it. But hey, that's what I pay a mechanic for. I don't begrudge them making money, but I am opposed to a 100 percent mark up.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

There is nothing better than great service from a group of people that you like and can count on! Erickson Auto Repair always goes above and beyond to be sure that the customer is happy. They were doing "the right thing" long before it was the right thing to do.

You will get polite and professional service that is cost effective and can be counted on. Become a regular and never worry about maintenance or repairs again.

5
★★★★★

There is nothing better than great service from a group of people that you like and can count on! Erickson Auto Repair always goes above and beyond to be sure that the customer is happy. They were doing "the right thing" long before it was the right thing to do.

You will get polite and professional service that is cost effective and can be counted on. Become a regular and never worry about maintenance or repairs again.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I use Erickson's whenever possible. You never get the feeling that they're trying to sell you something you really don't need. For someone that's not a car expert by any means this can be done fairly easily, but Erickson's will do what needs to be done, and if there's anything else they'll tell you about it, but you never feel like they're selling something to you (like you do at other places, particularly chains).

I've had a couple times where I've taken my car in for something to be looked at and they've tested it out, found nothing, and didn't end up charging me anything for their time.

Any work that they've done for me has been excellent. I would highly recommend using them.

5
★★★★★

I use Erickson's whenever possible. You never get the feeling that they're trying to sell you something you really don't need. For someone that's not a car expert by any means this can be done fairly easily, but Erickson's will do what needs to be done, and if there's anything else they'll tell you about it, but you never feel like they're selling something to you (like you do at other places, particularly chains).

I've had a couple times where I've taken my car in for something to be looked at and they've tested it out, found nothing, and didn't end up charging me anything for their time.

Any work that they've done for me has been excellent. I would highly recommend using them.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Been going there for years. I have many friends who have changed over to them. A great experience every time especially after dealing with dealerships.

5
★★★★★

Been going there for years. I have many friends who have changed over to them. A great experience every time especially after dealing with dealerships.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is a high quality mechanic that has a touch of hometown help. With the same people working there year after year, it is very easy to form a nice relationship with this place. You know you will get done what you need to and they won't try and add anything extra in. Most people leave their cars overnight and just go pick them up in the morning, very easy.

4
★★★★☆

This is a high quality mechanic that has a touch of hometown help. With the same people working there year after year, it is very easy to form a nice relationship with this place. You know you will get done what you need to and they won't try and add anything extra in. Most people leave their cars overnight and just go pick them up in the morning, very easy.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

 

Wait, you're the expert.

If you've been to or used ERICKSON AUTO REPAIR, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review