Pediatric Care Specialist

★★★★☆
  • 12330 Metcalf Ave Ste 300

    Overland Park, KS 66213

    Map & Directions
  • 913-906-0900

About Pediatric Care Specialist

Health & Medical

Health & Medical
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We have been patients of Dr. Carolyn Davis for 13 years. She was the first to diagnose a serious cranial condition in my son at six months who had been seeing a family practice doctor for his 3 well visits up until that time. That resulted in two craniotomy surgeries (cutting open the skull and realigning with screws and plates) by the time he was 14 months. We have total confidence in this pediatric practice and their expertise! We have on occasion seen other docs and the nurse practitioners and have been totally satisfied with the care we have received.

There have been occasions which we have had to wait for appointments (usually the sick appts) when the rest of the community is also wanting to be seen because of the "bug" going around but what Dr.'s office don't you have to wait? Come on folks, you must take your turn just like everyone else.

The front desk is always kind, polite and professional. There can be long wait times on the phone, but once again, no different than many other physician offices.

I work as a maternal/child nurse at a local hospital and there is no doubt in my mind that Pediatric Care Associates has provided excellent care, not only for my son mentioned above, but for my 7 other children. You will not find a better group of competent physicians, nurses and office staff anywhere in K.C. area.

5
★★★★★

We have been patients of Dr. Carolyn Davis for 13 years. She was the first to diagnose a serious cranial condition in my son at six months who had been seeing a family practice doctor for his 3 well visits up until that time. That resulted in two craniotomy surgeries (cutting open the skull and realigning with screws and plates) by the time he was 14 months. We have total confidence in this pediatric practice and their expertise! We have on occasion seen other docs and the nurse practitioners and have been totally satisfied with the care we have received.

There have been occasions which we have had to wait for appointments (usually the sick appts) when the rest of the community is also wanting to be seen because of the "bug" going around but what Dr.'s office don't you have to wait? Come on folks, you must take your turn just like everyone else.

The front desk is always kind, polite and professional. There can be long wait times on the phone, but once again, no different than many other physician offices.

I work as a maternal/child nurse at a local hospital and there is no doubt in my mind that Pediatric Care Associates has provided excellent care, not only for my son mentioned above, but for my 7 other children. You will not find a better group of competent physicians, nurses and office staff anywhere in K.C. area.

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We have been taking our kids to Pediatric Care Specialists for nearly three years. Overall, we had been happy with our doctor, on the occasions we were actually able to see her. But the other encounters at the office with several of the nurses and staff have left little to be desired. A few of our complaints:
1. A nurse did not have her facts straight and sent me away thinking that my son had a condition called tracheal stenosis, when what he actually had was called trachealaryngomalacia--these conditions have severely different outcomes (his condition resolves itself on its own, the other often requires extreme measures, such as tracheostomy and surgery).
2. On the same visit, my son was misdiagnosed with thrush, when I told them I was quite sure it was only a milky tongue from nursing. They gave him two weeks of an antifungal medicine, and the condition never cleared (I had also taken antifungal medication during this time). On our next visit, the nurse practitioner indeed conceded that he probably never did have thrush, as his tongue was unchanged.
3. When my son was born, the nurse at the hospital botched up his PKU screen, which requires a heel prick. My doctor called me to explain that this was a mandated screening, and it would have to be repeated. I asked that a competent nurse would perform the next screen so that it would be done correctly, and my doctor assured me that they would get it right, and that they would get me quickly in and out for the screen. The next day when I showed up, however, no one was expecting us. I waited for an hour, only to get a nurse who had to ask someone else how to do the screen. She used the wrong instrument to prick his heel, and had to prick it twice in the same spot. She botched up the test again, and tortured my son for a very long time in the process of trying to get his blood to let. We had to come in for a third PKU screen, when finally a competent nurse practitioner used the correct instrument to prick his heel.
4. We have had several nurses treat us like more of an inconvenience than patients. One nurse, the same one that had botched up my son's heel prick, had left us waiting a very long time to finish our appointment. When she had returned, it was with an apology: she had been on a long phone conversation with her daughter, who had just had a big interview and wanted to tell her all about it. I wish she would have waited for her lunch hour, as it meant that I had had to deal with two very unhappy kids of my own.
5. At our last visit, another rushed nurse had completed an anemia screen and HepB shot and had left the room, only to return moments later and announce that, ??FYI, there??s a good chance we might not get a result because the machine is down,? and that if this happens, we??ll just do another finger prick at a later date. She seemed not to think that this was any big deal, but I don??t take finger pricks, heel pricks, any pricks lightly when it comes to my kids, and I don??t think I should have to. What bothered me most about this is that she admitted being fully aware before the anemia screen that the machine was down, and she hadn??t bothered to mention it to me until after the fact.
To end on a positive note, I have had good encounters with Dr. Bray, Dr. White, and Stacey Shoman, an N.P..

1
★☆☆☆☆

We have been taking our kids to Pediatric Care Specialists for nearly three years. Overall, we had been happy with our doctor, on the occasions we were actually able to see her. But the other encounters at the office with several of the nurses and staff have left little to be desired. A few of our complaints:
1. A nurse did not have her facts straight and sent me away thinking that my son had a condition called tracheal stenosis, when what he actually had was called trachealaryngomalacia--these conditions have severely different outcomes (his condition resolves itself on its own, the other often requires extreme measures, such as tracheostomy and surgery).
2. On the same visit, my son was misdiagnosed with thrush, when I told them I was quite sure it was only a milky tongue from nursing. They gave him two weeks of an antifungal medicine, and the condition never cleared (I had also taken antifungal medication during this time). On our next visit, the nurse practitioner indeed conceded that he probably never did have thrush, as his tongue was unchanged.
3. When my son was born, the nurse at the hospital botched up his PKU screen, which requires a heel prick. My doctor called me to explain that this was a mandated screening, and it would have to be repeated. I asked that a competent nurse would perform the next screen so that it would be done correctly, and my doctor assured me that they would get it right, and that they would get me quickly in and out for the screen. The next day when I showed up, however, no one was expecting us. I waited for an hour, only to get a nurse who had to ask someone else how to do the screen. She used the wrong instrument to prick his heel, and had to prick it twice in the same spot. She botched up the test again, and tortured my son for a very long time in the process of trying to get his blood to let. We had to come in for a third PKU screen, when finally a competent nurse practitioner used the correct instrument to prick his heel.
4. We have had several nurses treat us like more of an inconvenience than patients. One nurse, the same one that had botched up my son's heel prick, had left us waiting a very long time to finish our appointment. When she had returned, it was with an apology: she had been on a long phone conversation with her daughter, who had just had a big interview and wanted to tell her all about it. I wish she would have waited for her lunch hour, as it meant that I had had to deal with two very unhappy kids of my own.
5. At our last visit, another rushed nurse had completed an anemia screen and HepB shot and had left the room, only to return moments later and announce that, ??FYI, there??s a good chance we might not get a result because the machine is down,? and that if this happens, we??ll just do another finger prick at a later date. She seemed not to think that this was any big deal, but I don??t take finger pricks, heel pricks, any pricks lightly when it comes to my kids, and I don??t think I should have to. What bothered me most about this is that she admitted being fully aware before the anemia screen that the machine was down, and she hadn??t bothered to mention it to me until after the fact.
To end on a positive note, I have had good encounters with Dr. Bray, Dr. White, and Stacey Shoman, an N.P..

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My boys have been patients of Dr. Grossman for 12+ years. The whole practice is great! When I was a nervous, new mom, Hannah was there on the phone answering all of my breastfeeding and other questions. I'm blessed with very healthy boys so we are rarely there more than once or twice a year, but when we have appointments, we are seen very close to our scheduled time and everyone takes their time with us while we are there. I never feel rushed.
When I have a concern about something and call a triage nurse, I don't mind waiting on the phone for 5 minutes- after all- they are saving me a trip into the office!
Yes, they are a big practice. You get the pros and cons of that. You need to plan ahead for well visits and camp physicals. But if your doctor isn't available and your child has an ear infection, someone else will be able to see you on short notice! I've NEVER regretted for one minute our choice to take our boys to this practice!

5
★★★★★

My boys have been patients of Dr. Grossman for 12+ years. The whole practice is great! When I was a nervous, new mom, Hannah was there on the phone answering all of my breastfeeding and other questions. I'm blessed with very healthy boys so we are rarely there more than once or twice a year, but when we have appointments, we are seen very close to our scheduled time and everyone takes their time with us while we are there. I never feel rushed.
When I have a concern about something and call a triage nurse, I don't mind waiting on the phone for 5 minutes- after all- they are saving me a trip into the office!
Yes, they are a big practice. You get the pros and cons of that. You need to plan ahead for well visits and camp physicals. But if your doctor isn't available and your child has an ear infection, someone else will be able to see you on short notice! I've NEVER regretted for one minute our choice to take our boys to this practice!

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To all who seem to feel "entitled" to their appointment, let's just think about this for a moment.
If you are late...hmm...you are late. Now i am not sure how that can be argued against.
Staff in professional offices follow general guidelines set up with the goal to provide quality, efficient, timely, convenient service to all customers.
If you are late and are still "worked" in to the schedule, then everyone appointed after you is now behind schedule because of you. Everyone! Every patient, escort, receptionist, clinical staff and doctor...because of...we keep coming back to this...YOU. And then we've all witnessed the check-in desk theatrics and rants delivered from a patient to a well intentioned receptionist as if to "bully" their way in to the office.
Get off your high pedestal here people. Your time is no more valuable than mine or your neighbors. You should feel as if you should reschedule, and if offered to still be seen that day thank each and everyone that so graciously gave up some of their time for you.
If you feel so "insulted" by showing up late to your appointment it would be fine with me if you'd chose to be seen elsewhere too.
Seems to me if people would just get to their appointment on time they would all be a bit happier.

Safe travels from a fellow patient,
Todd

5
★★★★★

To all who seem to feel "entitled" to their appointment, let's just think about this for a moment.
If you are late...hmm...you are late. Now i am not sure how that can be argued against.
Staff in professional offices follow general guidelines set up with the goal to provide quality, efficient, timely, convenient service to all customers.
If you are late and are still "worked" in to the schedule, then everyone appointed after you is now behind schedule because of you. Everyone! Every patient, escort, receptionist, clinical staff and doctor...because of...we keep coming back to this...YOU. And then we've all witnessed the check-in desk theatrics and rants delivered from a patient to a well intentioned receptionist as if to "bully" their way in to the office.
Get off your high pedestal here people. Your time is no more valuable than mine or your neighbors. You should feel as if you should reschedule, and if offered to still be seen that day thank each and everyone that so graciously gave up some of their time for you.
If you feel so "insulted" by showing up late to your appointment it would be fine with me if you'd chose to be seen elsewhere too.
Seems to me if people would just get to their appointment on time they would all be a bit happier.

Safe travels from a fellow patient,
Todd

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i have been taking my son to this office for 5 years. in that time i have not been impressed with the front line service; ie. phone, reception, etc. my son's 5 year app't prior to going to kindergarten was very stressful. i called 2 months in advance of the start of kindergarten and about 1 month past his 5 year b-day. i was told that there were no app't prior to the start of kindergarten. i got a lot of back talk about alternatives and eventually she offered me an app't that would work, albeit a "take it of leave it" proposition. the day of my app't, i called to tell them that the route i chose to take would make me about 10 mins late. the receptionist told me that if i were more than 15 min late i would have to reschedule. i told her that if i had to be rescheduled, i was changing doctors.

to their credit, once back in the exam room, the nurses and doctors score much better than the rest of the staff. however, this practice is a little too "big for their britches" for my taste. i would recommend to families who are used to waiting around for service professionals. however, probably not recommended for families who don't have the tolerance and/or time for the inflexibility of this practice.

3
★★★☆☆

i have been taking my son to this office for 5 years. in that time i have not been impressed with the front line service; ie. phone, reception, etc. my son's 5 year app't prior to going to kindergarten was very stressful. i called 2 months in advance of the start of kindergarten and about 1 month past his 5 year b-day. i was told that there were no app't prior to the start of kindergarten. i got a lot of back talk about alternatives and eventually she offered me an app't that would work, albeit a "take it of leave it" proposition. the day of my app't, i called to tell them that the route i chose to take would make me about 10 mins late. the receptionist told me that if i were more than 15 min late i would have to reschedule. i told her that if i had to be rescheduled, i was changing doctors.

to their credit, once back in the exam room, the nurses and doctors score much better than the rest of the staff. however, this practice is a little too "big for their britches" for my taste. i would recommend to families who are used to waiting around for service professionals. however, probably not recommended for families who don't have the tolerance and/or time for the inflexibility of this practice.

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Recently I called in and while the nurse was helpful at first and returned my call, when I asked for more information she began to lecture me and talking over me. I didn't appreciate it her not allowing me to speak and asked her to please let me talk. She promised to call me back after I pleaded with her to please talk to the doctor one more time. That was 3 days ago and no one has phoned me. I'm assuming they are no longer interested in having my family as patients. It's a shame after 10 years of going to this practice I'm preparing to request my kids' records and find someone who will listen, treat us with respect and allow me to explain my situation. The reception desk has at many times been clearly aggravated by the parents at the desk trying to check in--and out.

2
★★☆☆☆

Recently I called in and while the nurse was helpful at first and returned my call, when I asked for more information she began to lecture me and talking over me. I didn't appreciate it her not allowing me to speak and asked her to please let me talk. She promised to call me back after I pleaded with her to please talk to the doctor one more time. That was 3 days ago and no one has phoned me. I'm assuming they are no longer interested in having my family as patients. It's a shame after 10 years of going to this practice I'm preparing to request my kids' records and find someone who will listen, treat us with respect and allow me to explain my situation. The reception desk has at many times been clearly aggravated by the parents at the desk trying to check in--and out.

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The doctor's and nurses at Pediatric Care Specialists are so nice and caring. If you call in with a question, a phone nurse will call you back quickly. Dr Carolyn Davis is the doctor who has seen my two kids since birth and she does a wonderful and thorough job at each appointment. Her nurse Besty is just as wonderful.
We've had the opportunity to see a couple of other doctor's at the practice and I've liked each one.
What I like best about the practice is that they have a well waiting room and a sick waiting room. That's a great feature!

PROS:
CONS: Sometimes long hold times on the phone

5
★★★★★

The doctor's and nurses at Pediatric Care Specialists are so nice and caring. If you call in with a question, a phone nurse will call you back quickly. Dr Carolyn Davis is the doctor who has seen my two kids since birth and she does a wonderful and thorough job at each appointment. Her nurse Besty is just as wonderful.
We've had the opportunity to see a couple of other doctor's at the practice and I've liked each one.
What I like best about the practice is that they have a well waiting room and a sick waiting room. That's a great feature!

PROS:
CONS: Sometimes long hold times on the phone

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Dr. Anne Bray is, by far, the BEST Pediatrician in Kansas!! We LOVE her and wouldn't change for the world! She knows her stuff! She is super kid friendly!! Her nurses are all wonderful! I just can't say enough WONDERFUL things about her! We have seen others in the same office and they, too, have all been excellent! They have same day sick appointments. They have a nurse that will answer every call you make. They have Saturday appointments! Soooo convenient! You never wait long to get back to the room. Their front desk is always warm and welcoming! Just a super wonderful place!!!

5
★★★★★

Dr. Anne Bray is, by far, the BEST Pediatrician in Kansas!! We LOVE her and wouldn't change for the world! She knows her stuff! She is super kid friendly!! Her nurses are all wonderful! I just can't say enough WONDERFUL things about her! We have seen others in the same office and they, too, have all been excellent! They have same day sick appointments. They have a nurse that will answer every call you make. They have Saturday appointments! Soooo convenient! You never wait long to get back to the room. Their front desk is always warm and welcoming! Just a super wonderful place!!!

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