Impact Communications

★★★☆☆
  • 20385 Stevens Creek Blvd

    Cupertino, CA 95014

    Map & Directions
  • 408-777-8872

Home Construction & Remodeling

Home Construction & Remodeling
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2.5 4
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This place is run by selfish, greedy people. My phone broke and tried to get it exchanged, but they would not accept it because the barcode on the box was cut out (I had already sent in the rebate), even though I'd gotten the phone only three weeks ago. However, everyone I spoke to at ATT said they should have accepted the exchange regardless of the lack of barcode due to the paper trail left by signing contracts.
They also have different deals for various customer groups. I had to get a new phone, and they made me pay $50 for it. I returned the next week to hear the same guy selling the same phone to a couple for only $25.

1
★☆☆☆☆

This place is run by selfish, greedy people. My phone broke and tried to get it exchanged, but they would not accept it because the barcode on the box was cut out (I had already sent in the rebate), even though I'd gotten the phone only three weeks ago. However, everyone I spoke to at ATT said they should have accepted the exchange regardless of the lack of barcode due to the paper trail left by signing contracts.
They also have different deals for various customer groups. I had to get a new phone, and they made me pay $50 for it. I returned the next week to hear the same guy selling the same phone to a couple for only $25.

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.

The service at this store is terrible. When i attended this place to purchase cell phones + plans, I had to keep asking in order to be attended. Would keep saying "be there in a sec" and then just sat there.

Store doesn't have a large choice of cell phones to choose and often sell only "out of trend" cell phones. Lines here are long which can result in spending 2 hours just to get a cell phone.

Dont come here

3
★★★☆☆

The service at this store is terrible. When i attended this place to purchase cell phones + plans, I had to keep asking in order to be attended. Would keep saying "be there in a sec" and then just sat there.

Store doesn't have a large choice of cell phones to choose and often sell only "out of trend" cell phones. Lines here are long which can result in spending 2 hours just to get a cell phone.

Dont come here

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I did not like this place at all, they tried to make me buy the most expensive phone and a pager as well, even though nobody uses pagers anymore. The guy did not know what I was talking about when I was speaking clear english to him. He just tried to sell me the phone and get rid of me. I am not going back here again an I recommend you don't too.

2
★★☆☆☆

I did not like this place at all, they tried to make me buy the most expensive phone and a pager as well, even though nobody uses pagers anymore. The guy did not know what I was talking about when I was speaking clear english to him. He just tried to sell me the phone and get rid of me. I am not going back here again an I recommend you don't too.

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I have been using at&t cells phone service for the past two and a half years or so now. Every time I got by plan subscription from Impact communications. Not sure if this happens with all the AT&T dealers but this store/retailer offers nice free cell phones and that is the best part about it. I have had an issue before where my cell phone got locked when the phone was new and I had to go to them for help/service. I was happy with the fast assistance that they gave me and am pleased with the customer service reps. I would definately recommend this palce to all.

4
★★★★☆

I have been using at&t cells phone service for the past two and a half years or so now. Every time I got by plan subscription from Impact communications. Not sure if this happens with all the AT&T dealers but this store/retailer offers nice free cell phones and that is the best part about it. I have had an issue before where my cell phone got locked when the phone was new and I had to go to them for help/service. I was happy with the fast assistance that they gave me and am pleased with the customer service reps. I would definately recommend this palce to all.

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