Velocity Network, Inc.

★☆☆☆☆
  • 2503 W 15th St 10

    Erie, PA 16505

    Map & Directions
  • 888-833-9111

Computer & Internet Services

Computer & Internet Services
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Numerous 'former' clients of this ISP service have said the same thing. While most went to Velocity because it was local, expecting somewhat better service what they got was a lot less!

Rates are nothing spectacular. Service is less than satisfactory. Rudeness runs rampant from the receptionist at the front desk to the 'computer geeks' in the back who are supposedly there to help you.

They brag about being local and always available... well I guess they are located in Erie!!! Service technicians are less than reliable when called, not to mention entirely too pricey for ANY service, including when it's their mess up that brings you to them to begin with. They seem to run through too many computer "pros" to have any consistency and the typical standard of computer people having no people skills seems to be typical of anyone you contact here!

You're just as well off with the big guys that not only offer standard services but some added pluses with their service.

The only plus I found was that you could go into the local office to pay your bills, although the experience with the rude receptionist tends to keep one from really wanting to do that!

I'd say find another ISP if you're looking for good customer service, reliability and your money's worth because just being local isn't enough to keep a client anymore!

PROS: Local server
CONS: Rude service, pricey, often drops the connections

1
★☆☆☆☆

Numerous 'former' clients of this ISP service have said the same thing. While most went to Velocity because it was local, expecting somewhat better service what they got was a lot less!

Rates are nothing spectacular. Service is less than satisfactory. Rudeness runs rampant from the receptionist at the front desk to the 'computer geeks' in the back who are supposedly there to help you.

They brag about being local and always available... well I guess they are located in Erie!!! Service technicians are less than reliable when called, not to mention entirely too pricey for ANY service, including when it's their mess up that brings you to them to begin with. They seem to run through too many computer "pros" to have any consistency and the typical standard of computer people having no people skills seems to be typical of anyone you contact here!

You're just as well off with the big guys that not only offer standard services but some added pluses with their service.

The only plus I found was that you could go into the local office to pay your bills, although the experience with the rude receptionist tends to keep one from really wanting to do that!

I'd say find another ISP if you're looking for good customer service, reliability and your money's worth because just being local isn't enough to keep a client anymore!

PROS: Local server
CONS: Rude service, pricey, often drops the connections

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