Four Paws Only Inc

★★★☆☆
Celebrating 20 Years of Award Winning Pet Care & Grooming Services.
  • 5 Gerard St

    Dracut, MA 01826

    Map & Directions
  • 978-957-7387

About Four Paws Only Inc

Hours
Mon Open 24 Hours;Tue 07:00 AM-05:00 PM;Wed 07:00 AM-05:30 PM;Thu 07:00 AM-05:00 PM;Fri 07:00 AM-05:00 PM;Sat 08:00 AM-01:00 PM

Pets & Animals

Pets & Animals
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3.0 2
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WHAT A GREAT GROOMING SHOP!! I BROUGHT MY DOG HERE AFTER SEEING THE SAME GROOMER FOR 8 YEARS .... WE WERE A LITTLE CONCERNED THEY MAY NOT GET THE TRIM RIGHT THE 1ST TIME ...BUT WE WERE WRONG !!!!! PAWS DOWN THEY KNOW WHAT THEY ARE DOING !!!!!

2
★★★★★

WHAT A GREAT GROOMING SHOP!! I BROUGHT MY DOG HERE AFTER SEEING THE SAME GROOMER FOR 8 YEARS .... WE WERE A LITTLE CONCERNED THEY MAY NOT GET THE TRIM RIGHT THE 1ST TIME ...BUT WE WERE WRONG !!!!! PAWS DOWN THEY KNOW WHAT THEY ARE DOING !!!!!

Pros: GREAT SEVICE , OUTSTANDING WORK ....A SMILING STAFF !!!!!!

Cons: NONE!

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TERRIBLE SERVICE!!!!!!!!!!!!! \r
We brought our Maltese puppy in to get a ""puppy cut"" style and we even brought in a picture of this cut and specifically said we didn't want our dog shaved. When we picked her up, they completely shaved her and she didnt even look like the same dog, the cut was very choppy and looked like an amateur cut her. I called later that day to complain and left a message; I called back again on Tues. a.m. to speak to the owner, which she wasn't available. I spoke to the manager and she proceeded to tell me that ""we provided a service and sometimes you don't always get what you want."" My complaint was that it wasn't at all what we asked for and that they should have called us before they made that decision on their own. THAT WAS WRONG and a BIG MISTAKE. You don't take the liberty to completely shave a dog when the owner specifically requested they don't want that. This is suppose to be a professional establishment, claiming to be an award winning pet specialist, but they are not specialized in CUSTOMER SATISFACTION. I expressed how upset and unhappy we were and that we wanted a REFUND ($50 charge) and they would not do this. I may have decided to give them another try, if they were willing to somehow offer some kind of satisfaction, but they wouldn't. I DO NOT recommend Four Paws to anyone. \r
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0
★☆☆☆☆

TERRIBLE SERVICE!!!!!!!!!!!!! \r
We brought our Maltese puppy in to get a ""puppy cut"" style and we even brought in a picture of this cut and specifically said we didn't want our dog shaved. When we picked her up, they completely shaved her and she didnt even look like the same dog, the cut was very choppy and looked like an amateur cut her. I called later that day to complain and left a message; I called back again on Tues. a.m. to speak to the owner, which she wasn't available. I spoke to the manager and she proceeded to tell me that ""we provided a service and sometimes you don't always get what you want."" My complaint was that it wasn't at all what we asked for and that they should have called us before they made that decision on their own. THAT WAS WRONG and a BIG MISTAKE. You don't take the liberty to completely shave a dog when the owner specifically requested they don't want that. This is suppose to be a professional establishment, claiming to be an award winning pet specialist, but they are not specialized in CUSTOMER SATISFACTION. I expressed how upset and unhappy we were and that we wanted a REFUND ($50 charge) and they would not do this. I may have decided to give them another try, if they were willing to somehow offer some kind of satisfaction, but they wouldn't. I DO NOT recommend Four Paws to anyone. \r
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