Suburban Propane

★★☆☆☆
  • 1980 Oh-28

    Goshen, OH 45122

    Map & Directions
  • 513-722-3000

Wholesalers

Wholesalers
More choices in Goshen:
Resultset_next

Ferrellgas

371 Gin Creek Rd Goshen, AL

Resultset_next

Dowdle Gas

915 S 3 Notch St Troy, AL

2.0 5
Hi! Sign in to let us know how Suburban Propane was?
Write a Review
.

Following a conversation with them today, I was even MORE compelled to write. I have never had anything but WONDERFUL customer service with Suburban. I think the lady in the office was named Peggy. She's always friendly, helpful, and compassionate. My husband has been out of work for some time and they have always been empathetic and willing to allow me to make payments. They've been our propane supplier for last 10 years and wouldn't change it! They even came to the rescue once a few years ago when we (our mistake, not theirs) allowed our tank to run out. Perhaps the customers below would ""get further with honey than vinegar"". I would recommend this company to others!

2
★★★★☆

Following a conversation with them today, I was even MORE compelled to write. I have never had anything but WONDERFUL customer service with Suburban. I think the lady in the office was named Peggy. She's always friendly, helpful, and compassionate. My husband has been out of work for some time and they have always been empathetic and willing to allow me to make payments. They've been our propane supplier for last 10 years and wouldn't change it! They even came to the rescue once a few years ago when we (our mistake, not theirs) allowed our tank to run out. Perhaps the customers below would ""get further with honey than vinegar"". I would recommend this company to others!

.

So far so good. I called and had a tank set up and the delivery driver was absolutely the nicest and most polite person I've had to deal with so far in this moving process. He not only set the new tank but moved the old one out of the way so the other company could get to it easier. (and Airgas has still not came and picked it up, some 3 months later) Their prices are high compared to others but the customer service I have experienced so far has been good. I hope I dont experience the negative things that others have but I will keep my eyes and ears open.

3
★★★☆☆

So far so good. I called and had a tank set up and the delivery driver was absolutely the nicest and most polite person I've had to deal with so far in this moving process. He not only set the new tank but moved the old one out of the way so the other company could get to it easier. (and Airgas has still not came and picked it up, some 3 months later) Their prices are high compared to others but the customer service I have experienced so far has been good. I hope I dont experience the negative things that others have but I will keep my eyes and ears open.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is probably one of the most poorly run companies in the Cincinnati area!! Often times your scheduled delivery is skipped over, they charge you the wrong rates (always higher than what was quoted) and their customer service is terrible. Like Cincinnati said, they all have attitudes and are incompetent!! \r\n\r\nUse Wardway or Lykins before choosing this clown outfit!!!!!!!

0
★☆☆☆☆

This is probably one of the most poorly run companies in the Cincinnati area!! Often times your scheduled delivery is skipped over, they charge you the wrong rates (always higher than what was quoted) and their customer service is terrible. Like Cincinnati said, they all have attitudes and are incompetent!! \r\n\r\nUse Wardway or Lykins before choosing this clown outfit!!!!!!!

Cons: Horrible!!!

.

When the price of propane started to decline, Suburban increased their charges 20-25% higher than what was available in the city. As usual, when you ask what is going on they very much have an attitude that you should just shut -up and pay. I think they prey on folks who don't pay attention...just pay the monthly bill. I agree with the other review that their office staff is terrible. We have had problems with bills, etc. If you have a choice, buy your propane from another company.

0
★☆☆☆☆

When the price of propane started to decline, Suburban increased their charges 20-25% higher than what was available in the city. As usual, when you ask what is going on they very much have an attitude that you should just shut -up and pay. I think they prey on folks who don't pay attention...just pay the monthly bill. I agree with the other review that their office staff is terrible. We have had problems with bills, etc. If you have a choice, buy your propane from another company.

.

This company has absolutely horrible service. They are unresponsive, and when they do respond, it is typically done incorrectly. They have double-billed us, refused to issue credits..........the drivers are generally courteous but the office staff and accounting people are 100% incompetent. Having them install a new tank at our home was almost comically bad........took us more than a dozen calls and ended up delaying our project by three extra weeks. If you can use anybody else.......even if it means using a different fuel type..........do so. You will be glad you avoided this badly orgainzed and poorly run company.

0
★☆☆☆☆

This company has absolutely horrible service. They are unresponsive, and when they do respond, it is typically done incorrectly. They have double-billed us, refused to issue credits..........the drivers are generally courteous but the office staff and accounting people are 100% incompetent. Having them install a new tank at our home was almost comically bad........took us more than a dozen calls and ended up delaying our project by three extra weeks. If you can use anybody else.......even if it means using a different fuel type..........do so. You will be glad you avoided this badly orgainzed and poorly run company.

Pros: None come to mind

Cons: Customer service, billing errors.......not there when you need them

 

Wait, you're the expert.

If you've been to or used Suburban Propane, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review