United Vacuums

★☆☆☆☆

About United Vacuums

Categories
  • Appliance Repair
Details
  • Vacuum Cleaners
  • Vacuum Cleaner Parts

Home & Garden

Home & Garden
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OVERVIEW: Prices are low, shipping is quick but the person running customer relations lacks scruples and civility. A basic primer on business etiquette and the logic behind (good) customer service is sorely needed.

DETAILS: The second time I used the "carpet sweeper" I bought from "'Ez Vacuum", it ripped a hole in my carpet. My initial thought was the machine might have malfunctioned so I tried contacting the manufacturer to request a replacement. After I made multiple, futile attempts to reach the manufacturer, I emailed the store to see if they had any direct contacts within the company. After my first 2 emails were ignored, I received a message that I could return the item to the store. I was not issued a RMA number, which, according to the store's website, is mandatory for processing the return and issuing a refund. When I called the store to try to obtain it, my credibility and motives were questioned. Even though I sent pictures of my carpet mangled in the machine, I was told the vacuum DID NOT damage my carpet and it could not malfunction. IF there was ACTUALLY damage to my carpet, it was my own fault because I was too ignorant to know how to use an electric broom. Before I had a chance to regain my composure, I realized that I had been hung on. I am left without a RMA so I can not return the item to store. Nor do I have a valid contact number for the manufacturer, and thus no means of asking the company to fulfill the warranty by repairing or replacing the unit.

CONCLUSION: I had no pretext in contacting the store -- I just wanted a functioning sweeper. It is disturbing, not to mention frustrating, that I was treated like a charlatan and all but called a imbecile. I am neither a swindler or a moron - I am a sap with ripped carpet and a new but broken sweeper.

1
★☆☆☆☆

OVERVIEW: Prices are low, shipping is quick but the person running customer relations lacks scruples and civility. A basic primer on business etiquette and the logic behind (good) customer service is sorely needed.

DETAILS: The second time I used the "carpet sweeper" I bought from "'Ez Vacuum", it ripped a hole in my carpet. My initial thought was the machine might have malfunctioned so I tried contacting the manufacturer to request a replacement. After I made multiple, futile attempts to reach the manufacturer, I emailed the store to see if they had any direct contacts within the company. After my first 2 emails were ignored, I received a message that I could return the item to the store. I was not issued a RMA number, which, according to the store's website, is mandatory for processing the return and issuing a refund. When I called the store to try to obtain it, my credibility and motives were questioned. Even though I sent pictures of my carpet mangled in the machine, I was told the vacuum DID NOT damage my carpet and it could not malfunction. IF there was ACTUALLY damage to my carpet, it was my own fault because I was too ignorant to know how to use an electric broom. Before I had a chance to regain my composure, I realized that I had been hung on. I am left without a RMA so I can not return the item to store. Nor do I have a valid contact number for the manufacturer, and thus no means of asking the company to fulfill the warranty by repairing or replacing the unit.

CONCLUSION: I had no pretext in contacting the store -- I just wanted a functioning sweeper. It is disturbing, not to mention frustrating, that I was treated like a charlatan and all but called a imbecile. I am neither a swindler or a moron - I am a sap with ripped carpet and a new but broken sweeper.

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