Cascade Mazda

★★☆☆☆
  • 4149 State Road

    Cuyahoga Falls, OH 44223

    Cross street: State Road in Cuyahoga Falls Near Blossom Music Center - Less Than 2 Miles Off State Route 8 - 4 Miles South Of The Ohio Turnpike Exit 12

    Map & Directions
  • 330-929-1861

2.0 3
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The service department was extremely misleading when describing services that were to be provided on our 2013 Subaru. They implied that a warranty covered repair would not be covered unless the "30,000 mile service was completed". When we agreed to have the service completed, we were led to believe they were going to change the transmission fluid, coolant, and spark plugs. None of this was done! They charged us $423.63 for an oil change with filter, tire rotation, and brake fluid change. When I questioned the service person about the charges he lied to me stating they changed 3 different filters with genuine Subaru filters that cost $50 a piece. This was total bull because the parts charge on our bill was $92 total. I spoke to 3 levels of management trying to resolve this issue without success. The managing partner/owner was immediately defensive, rude, and did not even try to resolve the issue. This place is a dishonest waste of time and money. $294 in labor charges for an oil change, tire rotation, brake fluid change! They said the rest of the charges were for doing an "inspection" on our vehicle.

1
★☆☆☆☆

The service department was extremely misleading when describing services that were to be provided on our 2013 Subaru. They implied that a warranty covered repair would not be covered unless the "30,000 mile service was completed". When we agreed to have the service completed, we were led to believe they were going to change the transmission fluid, coolant, and spark plugs. None of this was done! They charged us $423.63 for an oil change with filter, tire rotation, and brake fluid change. When I questioned the service person about the charges he lied to me stating they changed 3 different filters with genuine Subaru filters that cost $50 a piece. This was total bull because the parts charge on our bill was $92 total. I spoke to 3 levels of management trying to resolve this issue without success. The managing partner/owner was immediately defensive, rude, and did not even try to resolve the issue. This place is a dishonest waste of time and money. $294 in labor charges for an oil change, tire rotation, brake fluid change! They said the rest of the charges were for doing an "inspection" on our vehicle.

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Cascade Mazda added an alternator to my Mazda. They charged me over $300 for the alternator plus over 2hours labor. The alternator lasted 10 months, they refused to replace it. when I had the aternator repaced at another garage the told me that Casade had use an Auto Zone rebuilt alternator. They repaced it with a much better alternator for $200 and only charge me for 45 minutes labor.

0
★☆☆☆☆

Cascade Mazda added an alternator to my Mazda. They charged me over $300 for the alternator plus over 2hours labor. The alternator lasted 10 months, they refused to replace it. when I had the aternator repaced at another garage the told me that Casade had use an Auto Zone rebuilt alternator. They repaced it with a much better alternator for $200 and only charge me for 45 minutes labor.

Pros: will take Visa, will take checks, will take cash

Cons: POOR WARRANTIES, high labor, cheap parts

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We actually have used the Porsche service department of this facility on a couple of different occasions. They are very quick to squeeze you in for an emergency appointment and have never made us feel like we're being "sold." They only offer to take care of the services you require and will be up front about what's crucial and what's not that important.

Recently my husband blew a tire out of town and called them to ask if they could refer him to a Porsche dealer where he was stranded. They really went the extra mile to assist him.

Excellent customer service.

PROS: Excellent Customer Service
CONS: Expensive due to Porsche specialty parts, Labor Reasonable.

4
★★★★☆

We actually have used the Porsche service department of this facility on a couple of different occasions. They are very quick to squeeze you in for an emergency appointment and have never made us feel like we're being "sold." They only offer to take care of the services you require and will be up front about what's crucial and what's not that important.

Recently my husband blew a tire out of town and called them to ask if they could refer him to a Porsche dealer where he was stranded. They really went the extra mile to assist him.

Excellent customer service.

PROS: Excellent Customer Service
CONS: Expensive due to Porsche specialty parts, Labor Reasonable.

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