Jansen Sweet Sinsations

★★★☆☆

About Jansen Sweet Sinsations

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Food

Food
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I have actually bought several cakes and pastries from Jansens and was referred by a friend. I used to live in West Chester but recently moved to Loveland which is quite a bit further from Mason. However I still drive all the way there to get all of my family's cakes. I've never had a bad experience. I'm very picky about the taste and quality of the cakes I order and if you don't get it right the first time thats your last chance. That being said I've ordered and enjoyed over 10 cakes and countless pastries over the last 4 years. Customer service has never been a problem either. I've always had my requests graciously accomodated and on one occasion they actually stayed late because I couldn't make it there on time. In a couple of weeks I'll be placing an order for my daughters first birthday cake. Thanks for all of the wonderful cakes and Sunday morning pastries!!!!

5
★★★★★

I have actually bought several cakes and pastries from Jansens and was referred by a friend. I used to live in West Chester but recently moved to Loveland which is quite a bit further from Mason. However I still drive all the way there to get all of my family's cakes. I've never had a bad experience. I'm very picky about the taste and quality of the cakes I order and if you don't get it right the first time thats your last chance. That being said I've ordered and enjoyed over 10 cakes and countless pastries over the last 4 years. Customer service has never been a problem either. I've always had my requests graciously accomodated and on one occasion they actually stayed late because I couldn't make it there on time. In a couple of weeks I'll be placing an order for my daughters first birthday cake. Thanks for all of the wonderful cakes and Sunday morning pastries!!!!

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I come from a professional aspect on this, as I have worked in the industry.
I ordered a birthday cake for my son a number of years ago, for a party which was at the Mason Community Center, they recommended this Sweet Sinsations place.
Cake was fine, but service was DEPLORABLE. I agree with most of the reviews of service. A small business cannot treat It's.customers like they are an imposition, It's bad business.
I can bake & decorate a cake just as glamorous in my own kitchen!
Sorry no positive review from me. I have not been back since.
I might consider buying it, if I thought I could turn it around.

1
★☆☆☆☆

I come from a professional aspect on this, as I have worked in the industry.
I ordered a birthday cake for my son a number of years ago, for a party which was at the Mason Community Center, they recommended this Sweet Sinsations place.
Cake was fine, but service was DEPLORABLE. I agree with most of the reviews of service. A small business cannot treat It's.customers like they are an imposition, It's bad business.
I can bake & decorate a cake just as glamorous in my own kitchen!
Sorry no positive review from me. I have not been back since.
I might consider buying it, if I thought I could turn it around.

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My mother, 75 yrs old, and walks with a cane, went into Sweet Sinsations and bought a bag of dinner rolls, a bottle of milk, and a danish. After she paid, the clerk just stood there. My mom asked if she could please have a bag. The clerk said, "We are all out of plastic bags". She did not offer her a bakery bag of any kind. So my mom just had to juggle all three items. If I worked there, I would have offered to help her out. But not there. They always offer bad customer service. If I knew of another bakery, I would go there. By the way, a New Cupcake Bakery just opened up next door and I will be trying it!!

2
★★☆☆☆

My mother, 75 yrs old, and walks with a cane, went into Sweet Sinsations and bought a bag of dinner rolls, a bottle of milk, and a danish. After she paid, the clerk just stood there. My mom asked if she could please have a bag. The clerk said, "We are all out of plastic bags". She did not offer her a bakery bag of any kind. So my mom just had to juggle all three items. If I worked there, I would have offered to help her out. But not there. They always offer bad customer service. If I knew of another bakery, I would go there. By the way, a New Cupcake Bakery just opened up next door and I will be trying it!!

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Although the pastries may be good, it can be deceiving. A friend of mine that works there informed me that all of the pastries stay in the case until sold, which means that pastries in the cases could be months old! I must agree that the older employees are rude as well, the way they treat their younger employees should make the customers comfortable as well. I felt like I was watching a child get scolded by their mother.

1
★☆☆☆☆

Although the pastries may be good, it can be deceiving. A friend of mine that works there informed me that all of the pastries stay in the case until sold, which means that pastries in the cases could be months old! I must agree that the older employees are rude as well, the way they treat their younger employees should make the customers comfortable as well. I felt like I was watching a child get scolded by their mother.

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BAD CUSTOMER SERVICE. The food here is good but the attitudes of the older women at the bakery are absolutely terrible. The young girls are always friendly and upbeat, sadly can't say that even the owner seems snippy with her employees. Also, the place is very dirty, around the edges of the walls it is very grimey. Again, bad customer service, I will not return and will make sure my friends and neighbors won't either. It is a shame because the food is not bad!

1
★☆☆☆☆

BAD CUSTOMER SERVICE. The food here is good but the attitudes of the older women at the bakery are absolutely terrible. The young girls are always friendly and upbeat, sadly can't say that even the owner seems snippy with her employees. Also, the place is very dirty, around the edges of the walls it is very grimey. Again, bad customer service, I will not return and will make sure my friends and neighbors won't either. It is a shame because the food is not bad!

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.

I love this bakery. The staff and owners are great. I have lived in Mason for many years and have visited this bakery since they opened. I am not sure what people are referring to. Keep doing at great Job Jansens..We love your items and staff!!!!

5
★★★★★

I love this bakery. The staff and owners are great. I have lived in Mason for many years and have visited this bakery since they opened. I am not sure what people are referring to. Keep doing at great Job Jansens..We love your items and staff!!!!

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We love the ckes, and baked products, and typically order every cake for every event from this bakery. But had a very bad exp. this Christmas Eve of all days with them. I was having family over that evening, and ordered a cake, and some pastrys for the next morning. Went in, picked up my order, paid. At around 5pm that evening, with a house full of people, I recieeved a call from the owner/manager asking me why Idi not pick up my order. I told her that I did. She stated that she still had the pastrys there in a box with my name onit, in a very rude tone. I told her that I did pick them up, evrything in my order. She wanted to know then why was the $5 box of pastrys I ordered still there, to which I had no idea, and really didn't have time to investigatte,, being that IT WAS 5PM ON CHRISTMAS EVE. Was very disgusted with the way she spoke to me. WILL NEVER GO THERE AGAIN> Called a few days later, and talked to the manager. She said taht she would get back to me, and no one ever did. Will never shop there again...and we were good customers...and in this economy a small bus. like taht should really try to reflect good customer service. Our daughters baptismal is next month, and I just ordered a $75 dollar cake from Servantti's....also, my in-laws 50th wedding annivers. party was last week, and we ordered a $800 dollar wedding cake for that party...this is busieness that Sweet Sinsations lost from us. Will tell everyone I know about the rudeness that I expierenced. And as far as the owner telling people to write good reviews bec of so many bad ones, all I have to say is you reap what you sow, and how in the world can you treat customers in this manner, and not expect them to say negative things.

2
★★☆☆☆

We love the ckes, and baked products, and typically order every cake for every event from this bakery. But had a very bad exp. this Christmas Eve of all days with them. I was having family over that evening, and ordered a cake, and some pastrys for the next morning. Went in, picked up my order, paid. At around 5pm that evening, with a house full of people, I recieeved a call from the owner/manager asking me why Idi not pick up my order. I told her that I did. She stated that she still had the pastrys there in a box with my name onit, in a very rude tone. I told her that I did pick them up, evrything in my order. She wanted to know then why was the $5 box of pastrys I ordered still there, to which I had no idea, and really didn't have time to investigatte,, being that IT WAS 5PM ON CHRISTMAS EVE. Was very disgusted with the way she spoke to me. WILL NEVER GO THERE AGAIN> Called a few days later, and talked to the manager. She said taht she would get back to me, and no one ever did. Will never shop there again...and we were good customers...and in this economy a small bus. like taht should really try to reflect good customer service. Our daughters baptismal is next month, and I just ordered a $75 dollar cake from Servantti's....also, my in-laws 50th wedding annivers. party was last week, and we ordered a $800 dollar wedding cake for that party...this is busieness that Sweet Sinsations lost from us. Will tell everyone I know about the rudeness that I expierenced. And as far as the owner telling people to write good reviews bec of so many bad ones, all I have to say is you reap what you sow, and how in the world can you treat customers in this manner, and not expect them to say negative things.

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1 out of 1 people found this review helpful.

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I bought a birthday cake, hoping this one would be better than previous ones I had purchased. Wrong! This cake tasted like it had come from the day old bakery. The cake tasted like it was a few days old. I called and complained. Waited all day for them to call back, finally took the cake back and asked for a refund. I was refused a refund, being told there was a no refund policy (but that is not posted anywhere). The owner was rude about the whole process, at one point pointing me to the door because I insisted on a refund. I eventually took there gift card though I have serious doubts about ever returning to that establishment. THIS IS WHY PEOPLE THINK MASON IS A RUDE COMMUNITY.

1
★☆☆☆☆

I bought a birthday cake, hoping this one would be better than previous ones I had purchased. Wrong! This cake tasted like it had come from the day old bakery. The cake tasted like it was a few days old. I called and complained. Waited all day for them to call back, finally took the cake back and asked for a refund. I was refused a refund, being told there was a no refund policy (but that is not posted anywhere). The owner was rude about the whole process, at one point pointing me to the door because I insisted on a refund. I eventually took there gift card though I have serious doubts about ever returning to that establishment. THIS IS WHY PEOPLE THINK MASON IS A RUDE COMMUNITY.

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2 out of 3 people found this review helpful.

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I have been to Sweet Sinsations more times than I can count in the last few years, and have always found the store to be clean and the staff nice and helpful, and the baked goods the best around! I'm not sure why someone would post such horrible comments about this establishment, but I know I have never had any problems. I believe it is one person just wanting to make trouble. I plan to continue buying all my baked goods at Sweet Sinsations. THEY ARE THE BEST!!

5
★★★★★

I have been to Sweet Sinsations more times than I can count in the last few years, and have always found the store to be clean and the staff nice and helpful, and the baked goods the best around! I'm not sure why someone would post such horrible comments about this establishment, but I know I have never had any problems. I believe it is one person just wanting to make trouble. I plan to continue buying all my baked goods at Sweet Sinsations. THEY ARE THE BEST!!

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0 out of 1 people found this review helpful.

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Great service and quality products. Very pleased with our experience. This is the first time I've posted a review for any business. I'm writing after seeing the negative posts here while looking up Sweet Sinsations phone number. We've lived in Mason 2 years and have used this bakery for all our needs ?? simply the best in town.

I was stunned seeing the negative comments ?? I have never experienced (or seen other customers experiencing) anything other than great service. Staff has been friendly, helpful, and courteous on every occasion. Sweet Sinsations does seem to be the target of an attack designed to hurt their business. My guess is that??s it??s a competitor or someone with a personal grudge. Certainly has nothing to do with the quality of the baked goods or the service.

(And, I was not asked to write anything. ?? in weekly trips over the past 2 years I??ve never had any worker make reference to any reviews. The posts that speak of being ??asked to write a review? also sound odd given my experience of having never been asked.)

4
★★★★☆

Great service and quality products. Very pleased with our experience. This is the first time I've posted a review for any business. I'm writing after seeing the negative posts here while looking up Sweet Sinsations phone number. We've lived in Mason 2 years and have used this bakery for all our needs ?? simply the best in town.

I was stunned seeing the negative comments ?? I have never experienced (or seen other customers experiencing) anything other than great service. Staff has been friendly, helpful, and courteous on every occasion. Sweet Sinsations does seem to be the target of an attack designed to hurt their business. My guess is that??s it??s a competitor or someone with a personal grudge. Certainly has nothing to do with the quality of the baked goods or the service.

(And, I was not asked to write anything. ?? in weekly trips over the past 2 years I??ve never had any worker make reference to any reviews. The posts that speak of being ??asked to write a review? also sound odd given my experience of having never been asked.)

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1 out of 2 people found this review helpful.

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The kids love the cookies and donuts. However, I am unimpressed by how dirty the store is. At first glance it may not appear that way, but the floors are disgusting! Look in the corners of the store - dirt, dust, dead bugs. Scares me to think what it is like behind the counter...
I haven't had any issues with the people not being friendly, I just wish the store were a little cleaner.

3
★★★☆☆

The kids love the cookies and donuts. However, I am unimpressed by how dirty the store is. At first glance it may not appear that way, but the floors are disgusting! Look in the corners of the store - dirt, dust, dead bugs. Scares me to think what it is like behind the counter...
I haven't had any issues with the people not being friendly, I just wish the store were a little cleaner.

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1 out of 1 people found this review helpful.

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This is probably the worst place i have been. I think that the FDA should be called into this place regularly. The place is run by some family that is pretty eccentric. Their food is horrible and they ask for too much for it. Busken wins ...never go here!

1
★☆☆☆☆

This is probably the worst place i have been. I think that the FDA should be called into this place regularly. The place is run by some family that is pretty eccentric. Their food is horrible and they ask for too much for it. Busken wins ...never go here!

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2 out of 3 people found this review helpful.

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I have read over all of the reviews and I must say it seems to me that the negative feed back is being posted by the same person to discredit sweet sensations.

I frequent the business often to purchase items and never have a complaint, the workers are always friendly and helpful to me at all times, as for the owner I find it hard to believe she would be rude to anyone, I went to school with her even though she was a year or two behind me and we never actually hung out together,she was always polite to me. I know her parents and they also are very nice people. I do love the one negative review about not letting an employee off to take her kids to the airport so they could fly across county to met their father whom had returned from Iraq, Come on do you really think any employer would do that to someone, I say NO, and to the person whom posted it you should be ashamed of yourself.

Being a veteran myself I find it disgusting that someone would come online and post such utter nonsense to discredit a business in that manner. Like I had said earlier I have read all the post and negative reviews and I say the same person is posting all of the negative comments and either is a disgruntled employee or another bakery whom is taking a pounding from the fine products that the Jansen??s produce. Keep up the good work ladies my family and friends love you products. Oh and by the way the T-Rings are the best.

5
★★★★★

I have read over all of the reviews and I must say it seems to me that the negative feed back is being posted by the same person to discredit sweet sensations.

I frequent the business often to purchase items and never have a complaint, the workers are always friendly and helpful to me at all times, as for the owner I find it hard to believe she would be rude to anyone, I went to school with her even though she was a year or two behind me and we never actually hung out together,she was always polite to me. I know her parents and they also are very nice people. I do love the one negative review about not letting an employee off to take her kids to the airport so they could fly across county to met their father whom had returned from Iraq, Come on do you really think any employer would do that to someone, I say NO, and to the person whom posted it you should be ashamed of yourself.

Being a veteran myself I find it disgusting that someone would come online and post such utter nonsense to discredit a business in that manner. Like I had said earlier I have read all the post and negative reviews and I say the same person is posting all of the negative comments and either is a disgruntled employee or another bakery whom is taking a pounding from the fine products that the Jansen??s produce. Keep up the good work ladies my family and friends love you products. Oh and by the way the T-Rings are the best.

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1 out of 2 people found this review helpful.

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We love this bakery! Over the years I have gone to many different bakeries, and Sweet Sinsations is better than all of them. We have tried their cookies, doughnuts, eclairs, cookie cakes and carrot cakes - all very good!
I just ordered cookies for a business meeting and the young lady who answered the phone was sweet and helpful and said Thank you! I have never had a bad experience with anyone in the bakery, and I have dealt with everyone from the teenagers, to the women, to the owner. We all have different personalities but everyone has been helpful and nice every time that I have been there (even when they have been extremely busy).

4
★★★★☆

We love this bakery! Over the years I have gone to many different bakeries, and Sweet Sinsations is better than all of them. We have tried their cookies, doughnuts, eclairs, cookie cakes and carrot cakes - all very good!
I just ordered cookies for a business meeting and the young lady who answered the phone was sweet and helpful and said Thank you! I have never had a bad experience with anyone in the bakery, and I have dealt with everyone from the teenagers, to the women, to the owner. We all have different personalities but everyone has been helpful and nice every time that I have been there (even when they have been extremely busy).

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2 out of 3 people found this review helpful.

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I know the owner of the bakery very well. She will stop and talk to any person and tries her hardest to befriend whoever walks in the door. She has even befriended an elderly man who once needed to go to the hospital. It was Mrs. Jansen who brought him in and visited him every day, when even the man's kids didn't visit him. She has stopped going to a McDonald's because of a Manager who didn't even greet her at the pull-up window. And for that person who ordered 4 dozen cookies, you should order ahead so that they make EXTRA cookies to meet your needs, and satisfy other customers. Every person i know LOVES the food and the prices are not too high, seeing that she goes into Servatiis to compare prices...

5
★★★★★

I know the owner of the bakery very well. She will stop and talk to any person and tries her hardest to befriend whoever walks in the door. She has even befriended an elderly man who once needed to go to the hospital. It was Mrs. Jansen who brought him in and visited him every day, when even the man's kids didn't visit him. She has stopped going to a McDonald's because of a Manager who didn't even greet her at the pull-up window. And for that person who ordered 4 dozen cookies, you should order ahead so that they make EXTRA cookies to meet your needs, and satisfy other customers. Every person i know LOVES the food and the prices are not too high, seeing that she goes into Servatiis to compare prices...

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2 out of 4 people found this review helpful.

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The other day I picked up donuts for a breakfast at my office. The woman behind the counter asked that I go online and provide some positive comments about the bakery. To be honest, the donuts and the service were just average. I would have gone to Servati's which is my favorite bakery, but they were out of the way from my home. But I did what was asked of me.

1
★☆☆☆☆

The other day I picked up donuts for a breakfast at my office. The woman behind the counter asked that I go online and provide some positive comments about the bakery. To be honest, the donuts and the service were just average. I would have gone to Servati's which is my favorite bakery, but they were out of the way from my home. But I did what was asked of me.

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1 out of 5 people found this review helpful.

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I called today at the last minute to ask for a decorated cake for my wife's birthday tomorrow. I expected that it was too late and I would have to just pick a "stock" cake out of the case.

Lauren - who answered the phone - and Michelle - the decorator - were both very friendly and accomodating. I couldn't be more pleased with the outgoing service I received. And I already know that I'll love the cake, everything I've ever eaten from Jansens has been delicious. Thank you so much!

5
★★★★★

I called today at the last minute to ask for a decorated cake for my wife's birthday tomorrow. I expected that it was too late and I would have to just pick a "stock" cake out of the case.

Lauren - who answered the phone - and Michelle - the decorator - were both very friendly and accomodating. I couldn't be more pleased with the outgoing service I received. And I already know that I'll love the cake, everything I've ever eaten from Jansens has been delicious. Thank you so much!

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3 out of 4 people found this review helpful.

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Here we go again....Ms. Jansen why do you continue to ask for the BAD reviews to be taken off Insiderpages? Let the public see the truth. Your bakery staff mirrors YOUR behaviors which are nasty, rude and uncaring. It's behavior practices that lead to business results. You are obviously not committed to customer service. It seems like you hate your job and would rather be anywhere rather than inside your bakery doors. I, like other customers, only come to SS because Busken's closes so early. If you want a sucessful business you need to CARE HARDER about the customers by DEMONSTRATING COMMITMENT to them. Be a leader and role model positive behaviors for your employees to emulate. Why do I bother writing this? Because I care about my town, and I love baked goods. But, eventually you will go out of business because you really don't care about the people walking in the door with the credit cards and cash. And eventually, every customer comes to know that. Wake up before it's too late.....or hire someone to take your place and go work somewhere else. Sometimes just because it's a family business, that's not a good enough reason to keep working there. If you hate it....LEAVE IT. Leaving it might save it...because you just don't have the personality to care about the customers.

1
★☆☆☆☆

Here we go again....Ms. Jansen why do you continue to ask for the BAD reviews to be taken off Insiderpages? Let the public see the truth. Your bakery staff mirrors YOUR behaviors which are nasty, rude and uncaring. It's behavior practices that lead to business results. You are obviously not committed to customer service. It seems like you hate your job and would rather be anywhere rather than inside your bakery doors. I, like other customers, only come to SS because Busken's closes so early. If you want a sucessful business you need to CARE HARDER about the customers by DEMONSTRATING COMMITMENT to them. Be a leader and role model positive behaviors for your employees to emulate. Why do I bother writing this? Because I care about my town, and I love baked goods. But, eventually you will go out of business because you really don't care about the people walking in the door with the credit cards and cash. And eventually, every customer comes to know that. Wake up before it's too late.....or hire someone to take your place and go work somewhere else. Sometimes just because it's a family business, that's not a good enough reason to keep working there. If you hate it....LEAVE IT. Leaving it might save it...because you just don't have the personality to care about the customers.

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3 out of 5 people found this review helpful.

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I have ordered several birthday cakes and have NEVER been disappointed. I have always found the staff to be very helpful when placing my order! My favorite cake was a construction cake for my son's 3rd birthday. I had taken in mini construction trucks and street sign candles and they came up with an amazing colorful design including mounds of chocolate icing that appeared to be dirt in the dump trucks! They are very creative and the cakes are delicious!

5
★★★★★

I have ordered several birthday cakes and have NEVER been disappointed. I have always found the staff to be very helpful when placing my order! My favorite cake was a construction cake for my son's 3rd birthday. I had taken in mini construction trucks and street sign candles and they came up with an amazing colorful design including mounds of chocolate icing that appeared to be dirt in the dump trucks! They are very creative and the cakes are delicious!

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2 out of 3 people found this review helpful.

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I have to say I am surprised to see so many negative comments about Sweet Sinsations. I visit them on a regular basis and have never had a problem with service. From the high school girls to the "more experienced" counter help, they have always been helpful and courteous. Best bakery in the area! My family and students love their doughnuts, cookies, and cakes!

4
★★★★☆

I have to say I am surprised to see so many negative comments about Sweet Sinsations. I visit them on a regular basis and have never had a problem with service. From the high school girls to the "more experienced" counter help, they have always been helpful and courteous. Best bakery in the area! My family and students love their doughnuts, cookies, and cakes!

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2 out of 4 people found this review helpful.

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I have been torn about leaving a review....back in October I was called at home from Sweet Sinsations after picking up the cutest cake ever and I was asked to come to this website and write a review because of all the negative stuff wriiten and I was more than happy to because I was happy with my service and my cake! I did write a review but my computer at work was running slow and when I submitted it, it just kept loading. About 2 weeks later I went back to get another cake because I was so happy with the first one and it was a horrible experience. Instead of getting on this site or any other one for that matter I called the owner to talk to her about it. She was RUDE! She said that the women ( who that didn't have time for me) was having a bad day and isn't normally like that, she told me that she has called the insiderpage many times because all this negitive stuff is a lie and was VERY upset with me for not leaving my postive comment (inwhich I tried and thank godness it didn't go through) and to top it off my cake was messed up!!! I raved for 2 weeks about that place and gave more complements than ever, but after the second time with the uncaring old lady and the rude owner I WILL NEVER GO BACK!! This is a TRUE story!! By the way, the first I went in and loved the experience and my son's cake....I was dealing with a teenager.....the only ones that know how to be NICE!!!! And my attidude was over the top when I went in the second time so its not us the customers....its the owner and her "older" women in there!!!

1
★☆☆☆☆

I have been torn about leaving a review....back in October I was called at home from Sweet Sinsations after picking up the cutest cake ever and I was asked to come to this website and write a review because of all the negative stuff wriiten and I was more than happy to because I was happy with my service and my cake! I did write a review but my computer at work was running slow and when I submitted it, it just kept loading. About 2 weeks later I went back to get another cake because I was so happy with the first one and it was a horrible experience. Instead of getting on this site or any other one for that matter I called the owner to talk to her about it. She was RUDE! She said that the women ( who that didn't have time for me) was having a bad day and isn't normally like that, she told me that she has called the insiderpage many times because all this negitive stuff is a lie and was VERY upset with me for not leaving my postive comment (inwhich I tried and thank godness it didn't go through) and to top it off my cake was messed up!!! I raved for 2 weeks about that place and gave more complements than ever, but after the second time with the uncaring old lady and the rude owner I WILL NEVER GO BACK!! This is a TRUE story!! By the way, the first I went in and loved the experience and my son's cake....I was dealing with a teenager.....the only ones that know how to be NICE!!!! And my attidude was over the top when I went in the second time so its not us the customers....its the owner and her "older" women in there!!!

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2 out of 4 people found this review helpful.

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Went to this bakery the first time today and thought it was amazing products and service definatly going to be coming back as i think the products are world class

5
★★★★★

Went to this bakery the first time today and thought it was amazing products and service definatly going to be coming back as i think the products are world class

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2 out of 3 people found this review helpful.

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I am the employee who supposedly wan not allowed to take her kids to the airport. I was able to do so and I didn't have any trouble with the request. I worked for them for a year as a cake decorator and was always treated well. They have excellent baked goods and know from experience that you can come in and get a cake at the last minute without problems, I used to make those cakes! I only left due to health problems and it had nothing to do with the owners, employees, or environment. I still go in on occasion also, everyone can have a bad day not to mention maybe some of you need to think about how to approach people and you wouldn't have so much trouble with customer service!

5
★★★★★

I am the employee who supposedly wan not allowed to take her kids to the airport. I was able to do so and I didn't have any trouble with the request. I worked for them for a year as a cake decorator and was always treated well. They have excellent baked goods and know from experience that you can come in and get a cake at the last minute without problems, I used to make those cakes! I only left due to health problems and it had nothing to do with the owners, employees, or environment. I still go in on occasion also, everyone can have a bad day not to mention maybe some of you need to think about how to approach people and you wouldn't have so much trouble with customer service!

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2 out of 3 people found this review helpful.

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I walked into the bakery on a random day after having to visit the post office and found heaven. I picked up some cookies for the kids, a donut for myself and took home some turtle brownies for dessert. WOW! They are fabulous! I found everyone in the bakery to be pleasant. It was a nice clean atmosphere and I most certainly will be taking my kids back to enjoy more cookies(with a couple brownies for myself!)

2
★★★★★

I walked into the bakery on a random day after having to visit the post office and found heaven. I picked up some cookies for the kids, a donut for myself and took home some turtle brownies for dessert. WOW! They are fabulous! I found everyone in the bakery to be pleasant. It was a nice clean atmosphere and I most certainly will be taking my kids back to enjoy more cookies(with a couple brownies for myself!)

Pros: Great cookies, donuts, TURTLE BROWNIE!!!

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I was surprised to see the negative comments on Jansen's Sweet Sinsations. I have repeatedly visited the bakery and my experiences with all, including the owner, have been completely opposite. I have always been greeted in a friendly, courteous manner from everyone involved and have had no bad experiences at all. Also, their sweets are the best!

5
★★★★★

I was surprised to see the negative comments on Jansen's Sweet Sinsations. I have repeatedly visited the bakery and my experiences with all, including the owner, have been completely opposite. I have always been greeted in a friendly, courteous manner from everyone involved and have had no bad experiences at all. Also, their sweets are the best!

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2 out of 3 people found this review helpful.

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I'm saddened to say that I have had a similar experience. I was purchasing the bird nest cookies for my daughter to take to school for her birthday. I bought just over 50 of them. The worker crammed them into the smallest square box. It was so full, she couldn't close it completely, so she taped the lid down. I agree with everyone that their products taste great, but they are not cheap and I was upset that I was paying to have them crammed in such a small box. When I expressed concern, she informed me they would be fine. The worker was also not so friendly when I asked if there were any peanut products in the cookies. I have been several times, and I agree that the high school girls are the only ones who know how to smile and be friendly. It is a real shame, because they really do have a good product. My experience with the cookies was a year ago and I have not been back since. Based on the latest reviews, it doesn't seem like customer service has improved.

2
★★☆☆☆

I'm saddened to say that I have had a similar experience. I was purchasing the bird nest cookies for my daughter to take to school for her birthday. I bought just over 50 of them. The worker crammed them into the smallest square box. It was so full, she couldn't close it completely, so she taped the lid down. I agree with everyone that their products taste great, but they are not cheap and I was upset that I was paying to have them crammed in such a small box. When I expressed concern, she informed me they would be fine. The worker was also not so friendly when I asked if there were any peanut products in the cookies. I have been several times, and I agree that the high school girls are the only ones who know how to smile and be friendly. It is a real shame, because they really do have a good product. My experience with the cookies was a year ago and I have not been back since. Based on the latest reviews, it doesn't seem like customer service has improved.

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2 out of 4 people found this review helpful.

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I am so amazed to read all these reviews about rude service - the first time I went to Sweet Sinsations I had horrible service, from what I presumed to be the owner also! I thought this odd as they should be working on building a customer base. I did end up going back a year or so later to buy an impromptu birthday cake, and the service was much better. I wouldn't say they were overly friendly, but weren't rude the second time. The cake was delicious also (so was the cannoli I bought for my breakfast!). I'll give them one more chance!

3
★★★☆☆

I am so amazed to read all these reviews about rude service - the first time I went to Sweet Sinsations I had horrible service, from what I presumed to be the owner also! I thought this odd as they should be working on building a customer base. I did end up going back a year or so later to buy an impromptu birthday cake, and the service was much better. I wouldn't say they were overly friendly, but weren't rude the second time. The cake was delicious also (so was the cannoli I bought for my breakfast!). I'll give them one more chance!

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1 out of 3 people found this review helpful.

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I have given this bakery several chances, thinking maybe I caught them on a bad day. The high school students have been the only pleasant workers there. I gave up the day I stopped in to make a large purchase of cookies & the owner was rude enough to ask me to call ahead next time I had a large order. How difficult is it to ask her to fill 4 boxes full of cookies? The food is delicious, but the service isn't.

2
★★☆☆☆

I have given this bakery several chances, thinking maybe I caught them on a bad day. The high school students have been the only pleasant workers there. I gave up the day I stopped in to make a large purchase of cookies & the owner was rude enough to ask me to call ahead next time I had a large order. How difficult is it to ask her to fill 4 boxes full of cookies? The food is delicious, but the service isn't.

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2 out of 5 people found this review helpful.

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Not sure how the majority got off to a bad start, However, The owner has been wonderful. I waited until the last minute to order a cake and she could have very easily said, "No". She agreed to make the cake and get it to me the next day. "WONDERFUL SERVICE "...keep up the GREAT work!!!! We will continue to bring our service to you(- :- )

5
★★★★★

Not sure how the majority got off to a bad start, However, The owner has been wonderful. I waited until the last minute to order a cake and she could have very easily said, "No". She agreed to make the cake and get it to me the next day. "WONDERFUL SERVICE "...keep up the GREAT work!!!! We will continue to bring our service to you(- :- )

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2 out of 3 people found this review helpful.

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For those of you who had a negative experience, I suggest giving it a second or third chance. Not only are the doughnuts the best in town and probably in the state, but the service I received was great. Very nice ( and cute) store girls welcomed me with a "good morning, how are you," and when leaving I was told "thank you and have a nice day." I order a cake for my son's birthday every year and I've never been let down or had a bad experience, even with the owner. If you've had a bad xeperience, maybe think about how your attitude was simply reflected back to you. In my dealing with Sweet Sinsations, I think they are great and will I be proud to give them my business.

5
★★★★★

For those of you who had a negative experience, I suggest giving it a second or third chance. Not only are the doughnuts the best in town and probably in the state, but the service I received was great. Very nice ( and cute) store girls welcomed me with a "good morning, how are you," and when leaving I was told "thank you and have a nice day." I order a cake for my son's birthday every year and I've never been let down or had a bad experience, even with the owner. If you've had a bad xeperience, maybe think about how your attitude was simply reflected back to you. In my dealing with Sweet Sinsations, I think they are great and will I be proud to give them my business.

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2 out of 3 people found this review helpful.

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just stopped in this morning for the first time. The young ladies at the counter were friendly. I was awed at the selection. After I choose and paid. I decided to try one of the little birds nest cookies. As I reached in my purse for a quarter- she said that's alright and gave me the cookie free.

4
★★★★☆

just stopped in this morning for the first time. The young ladies at the counter were friendly. I was awed at the selection. After I choose and paid. I decided to try one of the little birds nest cookies. As I reached in my purse for a quarter- she said that's alright and gave me the cookie free.

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2 out of 3 people found this review helpful.

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Wow Unbelievable! I thought I was the only one who thought this! When the place first opened I was treated the same way. I thought to myself I will never go back there again! But unfortunately they are open later than Busken in town and my son loves the decorated cookies. So occasionaly we do go in but I cringe at the customer service everytime. They all act like you are putting them out if you ask a question and do not even smile or say thank you when they are waiting on you. Not good business at all !! People enjoy great customer service and will tell other people as well!

2
★★☆☆☆

Wow Unbelievable! I thought I was the only one who thought this! When the place first opened I was treated the same way. I thought to myself I will never go back there again! But unfortunately they are open later than Busken in town and my son loves the decorated cookies. So occasionaly we do go in but I cringe at the customer service everytime. They all act like you are putting them out if you ask a question and do not even smile or say thank you when they are waiting on you. Not good business at all !! People enjoy great customer service and will tell other people as well!

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2 out of 4 people found this review helpful.

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Best custard filled donuts ever! Always friendly service. Reasonable prices. Good variety of addtional goodies besides donuts.

2
★★★★★

Best custard filled donuts ever! Always friendly service. Reasonable prices. Good variety of addtional goodies besides donuts.

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I don't see how anybody could say such negative things about the business. I am a regular at Sweet Sinsations. And everytime i go in im completly satisfied. Right as i walk in i am greeted by my name. i get great customer service. It's as if they are delighted to see me, the owner even comes out from her work ( which shouldn't be bothered/interupted). There isn't a time when i leave that i don't get a "thank you, have a good day." I am very happy to give this business my money.

Anybody who said such negative things, i believe it is a reflection on their lives. I believe they are miserable people. Plus the woman with the cigarrete got fired, because she was nasty.

I recommend thiswonderful place to everybody. It is way better than Busken, Krispy Kreme and Dunken Donuts combined. They should build a franchise.

5
★★★★★

I don't see how anybody could say such negative things about the business. I am a regular at Sweet Sinsations. And everytime i go in im completly satisfied. Right as i walk in i am greeted by my name. i get great customer service. It's as if they are delighted to see me, the owner even comes out from her work ( which shouldn't be bothered/interupted). There isn't a time when i leave that i don't get a "thank you, have a good day." I am very happy to give this business my money.

Anybody who said such negative things, i believe it is a reflection on their lives. I believe they are miserable people. Plus the woman with the cigarrete got fired, because she was nasty.

I recommend thiswonderful place to everybody. It is way better than Busken, Krispy Kreme and Dunken Donuts combined. They should build a franchise.

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2 out of 3 people found this review helpful.

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I have been visiting this bakery for the awesome iced cookies (ok, ok, my kids LOVE them, and I have to admit I do too)... so I went in a few times and nobody was using gloves - I asked the lady behind the counter (not the owner, another employee) and she said the owner won't let them (???) wear gloves. So today I go in to buy a cake for my son's birthday - there were only a few from which to choose - one said "Yellow Cake" so she personalized it for me and I thought nothing of it. Took it home, had the party and when it was time for the cake, it was chocolate - AND it tasted disgusting. Such a surprise -- but the worst part... when I was in there, the woman who took the cake out of the display case and put it into the box WAS HOLDING A CIGARETTE which she had just taken out of the box. Evidently I came on on her lunch break. How can someone hold a cigarette while boxing up a cake?? I was mortified -- so much so that I couldn't bring myself to say anything. Unreal. I won't be back. :-(

1
★☆☆☆☆

I have been visiting this bakery for the awesome iced cookies (ok, ok, my kids LOVE them, and I have to admit I do too)... so I went in a few times and nobody was using gloves - I asked the lady behind the counter (not the owner, another employee) and she said the owner won't let them (???) wear gloves. So today I go in to buy a cake for my son's birthday - there were only a few from which to choose - one said "Yellow Cake" so she personalized it for me and I thought nothing of it. Took it home, had the party and when it was time for the cake, it was chocolate - AND it tasted disgusting. Such a surprise -- but the worst part... when I was in there, the woman who took the cake out of the display case and put it into the box WAS HOLDING A CIGARETTE which she had just taken out of the box. Evidently I came on on her lunch break. How can someone hold a cigarette while boxing up a cake?? I was mortified -- so much so that I couldn't bring myself to say anything. Unreal. I won't be back. :-(

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3 out of 6 people found this review helpful.

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I visit this bakery frequently because it is near my home and there is not much like this around. I have to agree with what everyone is saying about the owner...no personality at all! She never greets us when we walk through the door, she always seems put out when asked a question. If I were her, I would hire nice girls to work the counter keep her in the back making the donuts.

1
★☆☆☆☆

I visit this bakery frequently because it is near my home and there is not much like this around. I have to agree with what everyone is saying about the owner...no personality at all! She never greets us when we walk through the door, she always seems put out when asked a question. If I were her, I would hire nice girls to work the counter keep her in the back making the donuts.

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1 out of 4 people found this review helpful.

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I have stopped by on several occasions to by donuts, always great food..not fabulous customer service..but not terrible...BUT I MET THE OWNER on Friday and she was a COMPLETE WITCH to me..If I hadn't needed the cake so badly she would have never gotten my business... the cake was delicious and done very well but the sour taste in my stomach from my encounter with her makes me never want to go back there again. Next time skip the lectures and try to choke out a "thank you for your business" it MIGHT help.

1
★☆☆☆☆

I have stopped by on several occasions to by donuts, always great food..not fabulous customer service..but not terrible...BUT I MET THE OWNER on Friday and she was a COMPLETE WITCH to me..If I hadn't needed the cake so badly she would have never gotten my business... the cake was delicious and done very well but the sour taste in my stomach from my encounter with her makes me never want to go back there again. Next time skip the lectures and try to choke out a "thank you for your business" it MIGHT help.

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2 out of 5 people found this review helpful.

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I too have tried to give my money to a local business. The first cake I bought from here was wonderful, and no problems! BUT, I recently went back to order my son's first birthday cake. I asked if they did Monkey Cakes. The lady in charge turned around, looked at me, said NO! and went back to what she was doing. I will not be back. Unfortunately, there is something to be said for treating customers with an ounce of respect; unfortunately, they don't seem to practice this here!

1
★☆☆☆☆

I too have tried to give my money to a local business. The first cake I bought from here was wonderful, and no problems! BUT, I recently went back to order my son's first birthday cake. I asked if they did Monkey Cakes. The lady in charge turned around, looked at me, said NO! and went back to what she was doing. I will not be back. Unfortunately, there is something to be said for treating customers with an ounce of respect; unfortunately, they don't seem to practice this here!

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1 out of 3 people found this review helpful.

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You can attribute the poor customer service to the way this owner treats her employees. One of the cake decorators needed 3-hours off [which she volunteered to make up at the end of the day] to take her two children to the airport. They were flying cross country to see their father who has been in Iraq for 6-months and is returning for at least another six-months. The owner refused to give her the 3-hours off. Is it any wonder her employees reflect this attitude back to the customers?

1
★☆☆☆☆

You can attribute the poor customer service to the way this owner treats her employees. One of the cake decorators needed 3-hours off [which she volunteered to make up at the end of the day] to take her two children to the airport. They were flying cross country to see their father who has been in Iraq for 6-months and is returning for at least another six-months. The owner refused to give her the 3-hours off. Is it any wonder her employees reflect this attitude back to the customers?

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2 out of 5 people found this review helpful.

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I was eager to patronize a local bakery when Jansen Sweet Sinsations first opened and was one of their first cake order customers. Although the cake was delicious, I haven't been back there in three years. Like the first reviewer, I experienced an inexplicably annoyed clerk when I placed the order. I chalked it up to her "having a bad day", but her demeanor was the same when I went to pick up the cake a week later. It appears their level of customer service has not improved since. I will continue to stay away (and recommend my neighbors to do the same) until I hear otherwise.

2
★★☆☆☆

I was eager to patronize a local bakery when Jansen Sweet Sinsations first opened and was one of their first cake order customers. Although the cake was delicious, I haven't been back there in three years. Like the first reviewer, I experienced an inexplicably annoyed clerk when I placed the order. I chalked it up to her "having a bad day", but her demeanor was the same when I went to pick up the cake a week later. It appears their level of customer service has not improved since. I will continue to stay away (and recommend my neighbors to do the same) until I hear otherwise.

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1 out of 4 people found this review helpful.

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POOR customer service - I came in ready to place an order for my reception, and the clerk acted so annoyed at having to answer a few questions that I just left and bought my desserts elsewhere. No need to spend hard-earned money where it's not appreciated, even if it's a local business. I won't be back. And then small business wonders why it can't compete with the malls and warehouse clubs.

1
★☆☆☆☆

POOR customer service - I came in ready to place an order for my reception, and the clerk acted so annoyed at having to answer a few questions that I just left and bought my desserts elsewhere. No need to spend hard-earned money where it's not appreciated, even if it's a local business. I won't be back. And then small business wonders why it can't compete with the malls and warehouse clubs.

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3 out of 6 people found this review helpful.

 

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